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Phone Greeting Guide: Make a Perfect First Impression on Every Call

In a world where customer experience is a key differentiator, a phone greeting remains one of the first levers of brand image, trust, and effectiveness. Too often relegated to a recorded message or an impersonal IVR system, it deserves strategic attention—it’s the first voice your customers hear, the first message they receive, and the first […]

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Partners
Two hands connecting puzzle pieces, symbolizing partnership between systems integrators and contact center solution providers like INO CX.

Zoom on systems integrators and IT resellers: why should you add a contact center solution in your catalog and how to choose it?

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Customer Experience & Trends
3D icon of a person with a star, representing customer satisfaction and best practices for loyalty strategy.

Interview with Hugues Senia: what his best practices are for a successful customer loyalty

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Customer Experience & Trends
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SMS in Customer Relations: Why Use It and How to Run Successful Campaigns

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