Unlock the Success Story: Learn the Secret Behind Securitas’ Support Success →
EN
EN FR ES
Demo

INO CX Blog & News

Blog - Categories
Blog - Search
  • Customer Experience & Trends
Illustration of a stylized contact center dashboard on a pink computer screen with charts, graphs, checklists, and headphones, representing real-time reporting and customer service analytics.
  • October 27th, 2025

Contact Center Statistics and Reporting: A Strategic Lever for CX Leaders

In many organizations, reporting in the contact center is still seen as a back-office function. It provides useful summaries, tracks agent performance, and helps monitor activity. But that approach is no longer enough. Today’s customer experience leaders are rethinking reporting. Rather than simply tracking what happened, they are using data to shape what comes next. […]

Read more
Customer Experience & Trends
3D robot with headset and chat bubbles symbolizing the role of AI in transforming customer experience.
  • January 15th, 2024

AI in Customer Experience: Reflections and Revolutions

Read more
Events
Event banner for INO CX × ChromeOS Afterwork: The Future of Customer Experience, held on December 14, 2023 in Paris, France
  • December 15th, 2023

[Past Event] INO CX × Chrome OS – AI & Innovation for Customer Experience

Read more
Voice & Telephony Innovation
3D headset and chat bubbles floating in the cloud, symbolizing UCaaS and CCaaS convergence in business communication.
  • September 25th, 2023

The Next Frontier in Business Communication: UCaaS and CCaaS Convergence

Read more
Digital Channels
Colorful directional signpost symbolizing guided customer journey and call deflection strategies across multiple service channels.
  • October 3rd, 2022

Call Deflection: How to Use It to Optimise the Cross-Channel Customer Journey?

Read more
Customer Experience & Trends
Employees and customers connected through positive experience, illustrating the link between employee satisfaction and customer service quality.
  • September 26th, 2022

The Symmetry of Attention: How Employee Satisfaction Drives Better Customer Experience

Read more
Contact Center Management
Headset, chat bubble, and rising bar chart with dollar coins representing improved telemarketing productivity using INO CX.
  • September 20th, 2022

Telemarketing: 5 Tips for Improved Productivity

Read more
Customer Experience & Trends
Notebook and school-themed stationery symbolizing INO CX’s step-by-step advice to strengthen customer relations teams.
  • August 22nd, 2022

Customer relations team: back to school in 4 steps

Read more
Contact Center Management
3D illustration of data charts and magnifying glass, representing key metrics for optimizing customer experience.
  • June 9th, 2022

8 key metrics to optimize your customer experience

Read more
Contact Center Management
3D illustration of a laptop screen with a customer support agent icon, symbolizing call center software solutions.
  • April 26th, 2022

The complete lowdown on call centre software!

Read more
Partners
Two hands connecting puzzle pieces, symbolizing partnership between systems integrators and contact center solution providers like INO CX.
  • March 24th, 2022

Zoom on systems integrators and IT resellers: why should you add a contact center solution in your catalog and how to choose it?

Read more
Customer Experience & Trends
3D icon of a person with a star, representing customer satisfaction and best practices for loyalty strategy.
  • March 2nd, 2022

Interview with Hugues Senia: what his best practices are for a successful customer loyalty

Read more
Customer Experience & Trends
3D chat bubble icon representing SMS messaging for customer communication and marketing campaigns.
  • October 14th, 2021

SMS in Customer Relations: Why Use It and How to Run Successful Campaigns

Read more

Let’s Get Started!

Have questions or ready to explore how INO CX can support your goals?
Our team is here to help.
Schedule a demo

Products

Integrations

Features

Use cases

Company

Empowering
Every Interaction
AWS Partner logo representing INO CX’s cloud technology partnership with Amazon Web Services.
EN
EN FR ES
Privacy policy Legal notice
© INO GLOBAL 2025