INO CX
Omnichannel contact center solution
INO CX - Omnichannel contact center solution
Connect, communicate and collaborate.
More than 200 companies trust us
Discover INO CX
The solution that unifies your internal and external communications, and delivers an optimized experience for your customers and employees.
Unify your interaction channels
Maximize customer satisfaction on the most frequently used communication channel with features designed just for you!
Manage your emails intelligently to automate and deliver relevant responses to your customers.
Accompany your customers in real time by simply adding our live chat module.
Outbound call campaigns or VMS, go straight to your customers thanks to our intelligent functions.
Get closer to your customers by exploiting the full potential of SMS, the channel that attracts their attention the most.
Meet your customers on social networks (WhatsApp and Facebook Messenger), their new favorite communication channels.
Manage your interactions from beginning to end
Gain agility and flexibility thanks to a cloud solution with no geographical constraints. Make remote working easier, while maintaining your level of service.
Supervisor
Keep track of contacts with a detailed history of daily interactions.
Vocal message by mail
Receive voicemail messages left by your contacts directly in your mailbox, simplifying their consultation and ensuring that no message is forgotten.
Supervisor
Keep track of contacts with a detailed history of daily interactions.
Vocal message by mail
Receive voicemail messages left by your contacts directly in your mailbox, simplifying their consultation and ensuring that no message is forgotten.
Modernise your business telephony
Gain agility and flexibility thanks to a cloud solution with no geographical constraints. Make remote working easier, while maintaining your level of service.
Unite your team
Foster communication and sharing among your staff, whether they are working remotely or at the office.
Videoconferencing
Easily organize a virtual meeting to bring together several collaborators, from anywhere and without having to download any software.
Instant messaging
Send individual or team messages, use emojis, reply to a specific message, pin a message and access your history.
Team creation
Define your employees’ roles. You can send public messages or communicate privately.
Foster communication and sharing among your staff, whether they are working remotely or at the office.
Videoconferencing
Easily organize a virtual meeting to bring together several collaborators, from anywhere and without having to download any software.
Instant messaging
Send individual or team messages, use emojis, reply to a specific message, pin a message and access your history.
Team creation
Define your employees’ roles. You can send public messages or communicate privately.
Elevate customer experience with an integrated payment solution
Simplify and secure telephone and credit card payments for a seamless customer experience.
3 payment methods
Offer your customers direct payment, scheduled payment or payment in installments.
Different payment methods
Your customers can make payment with an agent, via IVR or via a link sent by SMS/Email.
Wide acceptance network
Allow your customers to pay with different types and origins of credit card: Visa, MasterCard, Amex…
Secure
Our solution meets the latest security requirements. And it’s PCI-DSS compliant.
Simplify and secure telephone and credit card payments for a seamless customer experience.
3 payment methods
Offer your customers direct payment, scheduled payment or payment in installments.
Different payment methods
Your customers can make payment with an agent, via IVR or via a link sent by SMS/Email.
Wide acceptance network
Allow your customers to pay with different types and origins of credit card: Visa, MasterCard, Amex…
Secure
Our solution meets the latest security requirements. And it’s PCI-DSS compliant.
Why INO CX
Cloud-native
Deliver a seamless, consistent and harmonious user and customer experience with our responsive, scalable solutions that adapt to your needs.
Open
Integrate our solutions with your CRM, Salesforce and other business tools thanks to our APIs, web services, webhooks and other dedicated connectors.
Customizable
Benefit from a solution that you can customize as you wish: creation of KPIs, personalized buttons, custom templates…
Safe and reliable
Our solutions are built on secure architectures, and we can help you set up back-up plans to protect your business.
Customized support
Our dedicated, expert teams will help you set up, configure and administer our solutions on a day-to-day basis.
Suitable for remote-working
Work and interact with your customers and colleagues wherever you want. You just need a good internet connection. All you need is a good Internet connection.
User-friendly
Simplify your day-to-day life and take advantage of our ergonomic, intuitive solutions, designed with you and your users in mind.
Quick to deploy
Benefit from rapid implementation without software installation. Our project managers adapt the implementation schedule to your constraints.
You have projects? Contact us!
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