8 key metrics to optimize your customer experience

The customer experience is becoming a major issue for companies these days. Providing a positive customer experience can help them acquire and retain customers. However, improving the customer experience is a huge topic, involving both the strategic and operational sides....

Relying on the development of staff skills to achieve new goals: Réalités’ successful gamble

«I now have all the necessary tools to supervise the call centre, to assist the advisors in their daily work and to help them to improve their skills.» Audrey Gieux, Head of the REALITES Call Centre

The complete lowdown on call centre software!

How can you boost your sales staff's performance? What are the criteria for choosing an effective solution to manage your customer service? What tools can monitor your remote workers' activity in real time? Find out in this article everything you...

Expérience client expérience collaborateur O2 Care Services !

Customer experience and employee experience: a powerful pairing for O2 Care Services

“INO CX is one of the most agile and powerful tools I've tested. I also loved working with the staff, which are just great. I will recommend INO to all my peers for that alone!”Vanina Poirier, Customer Service Director, O2...

Zoom on systems integrators and IT resellers: why should you add a contact center solution in your catalog and how to choose it?

Contact center solutions address many needs, that is why customer relationship and telecom professionals are very interested in this technology! However, the added value of implementing one of these software is not clear. Zoom on systems integrators and IT resellers

Interview with Hugues Senia: what his best practices are for a successful customer loyalty

We wanted to boost you with inspirational and instructive content, so we talked with Hugues Senia. With more than 20 years of BtoC and BtoB experience, Hugues has a great expertise in customer management issues. He will exclusively share with...

CCF: how to centralize support requests and guarantee better follow-up

"In my opinion, INO is a complete, easy-to-use and scalable centralized solution that meets my current and future needs. We are delighted with the teams’ support and appreciate their availability, kindness and dynamism!" Julien Drouot, Technical Support Manager at CCF

Solerys: creating from scratch an efficient contact center within 4 weeks

«The INO CX solution is flexible, easy to deploy and master. It allows us to develop our teams in serenity. In addition, INO has become a true partner for us. Their teams are reliable and pay close attention to our...

France Automatismes project: how to modernize customer relationship management

"We are very satisfied with the solution implemented. They allowed us to address with precision all our organizational issues and considerably improve our quality of service without recruiting." Cyril Raynaud, GM of France Automatismes

Stanley Security, when working from home becomes the norm for the customer relationship team

"For us, the transition to 100% remote work was easy, since our employees already use the INO CX solution. All they need to do is to log into their account from home, nothing changes. On top of that, statistics allow...