Customer relationship
Enhance your customer relationships with INO
From consulting to our omnichannel customer interaction platform, discover our solutions designed for each step of your customer journey.
INTRODUCING INO CX, YOUR OMNICHANNEL CUSTOMER INTERACTION PLATFORM
Designed using a modular approach, our fully-integrated platform gives you the building blocks you need to meet your customer service, sales and marketing needs. From interaction management to customer loyalty tools, design the customer relationship strategy that fits your organization.
Collect
Ensure your customers can reach you by using special numbers.
Voice
Handle customer conversations with ease.
Intelligently manage large volumes of email.
Chat
Help out your customers while they’re navigating your website.
Outbound
Kick-start the conversation by using outbound call or IVR campaigns.
Sms
Enhance your customer relationships with short, simple and proactive messaging.
Visual
Give your customers a visual experience of your traditional IVR.
Pay
Accept credit card payments to create a seamless buyer’s journey.
Fully manage your customer interactions
Create end-to-end customer experiences.
Unify
Each interaction is captured, qualified, and routed to the best agent or self-service according to your business rules.
Interact
Personalize each interaction and let your agents handle the rest using context and knowledge from their unified interface.
Supervise
Use monitoring tools to keep an eye on your business activity and your agents to easily manage in real time.
Analyze
Make informed decisions by following your key performance indicators on customizable and interactive dashboards.
Overcome your biggest customer relationship challenges
Bring together your customer management
Our open and unified platform eliminates the silos that can be created by using different business tools to operate multiple channels.
Start the conversation
Whether it’s to hear what they have to say or to keep them informed, engage your customers with proactive messaging through Bots, SMS or outbound campaigns.
Be where your customers are
Minimize customer effort by being available on different channels. Your customers will appreciate having the ability to choose the channel that best meets their need.
Optimize your resources
Use smart routing to get the most out of your resources! Ensure each interaction is sorted and qualified before being guided to the correct agent or self-service.
Experts at your service
From informing to implementing your solutions, we can meet you at any stage of your project to ensure that you achieve the results you expect.
Manage your customer relationship from the cloud
Built from the bottom up in the cloud, benefit from our secure, rapidly deployed and scalable solutions.
Unify your business tools through our ppen solutions
Connect your business applications to further customize your customer interactions and synchronize your customer data through our APIs and webhooks.
Why
choose
INO CX ?
