📍 Stand B04 — A Hub of Innovation

Shaping the Future of the Contact Center

Throughout the event, INO CX showcased its comprehensive and flexible omnichannel contact center platform, demonstrating how organizations can manage voice, email, messaging, SMS, and social media interactions within a single unified interface.

Attendees discovered how our solutions empower contact centers through:

- Omnichannel engagement, providing agents with a 360° view across all communication channels

- Real-time quality monitoring, supervision tools, coaching features, and customizable KPIs

- AI and automation to streamline interactions, boost efficiency, and deliver personalized service

- Native Salesforce integration, enabling seamless workflows and deeper customer insight

Whether attendees were looking to modernize their infrastructure or rethink their CX strategy, we shared how INO CX brings control, agility, and innovation to every customer interaction.

Why Visitors Came to Meet INO CX

We connected with customer experience leaders, IT managers, and contact center directors, engaging in high-impact conversations about the future of CX and the evolving expectations of today’s customers.

Key Takeaways from the Event

- The demand for true omnichannel orchestration continues to grow, especially with customers expecting seamless transitions between channels.

- Contact centers are increasingly turning to automation and AI not only to reduce costs but also to enhance personalization and responsiveness.

- Data centralization and real-time insights are top priorities for organizations seeking to improve performance and decision-making.

- Native CRM integrations, particularly with Salesforce, are seen as critical to improving agent experience and operational fluidity.

- Companies are actively seeking scalable, cloud-native solutions to stay flexible and resilient—particularly in hybrid or remote work environments.

Next Steps with INO CX

Why CX Summit Colombia was key for INO CX

What happened at Stand 67

• Explore live demos of INO CX’s unified platform, covering voice, messaging, email, SMS, and more.
• Engage in discussions about omnichannel strategy, performance KPIs, and AI-powered CX.
• Meet the team behind the tech — and talk openly about local challenges and how INO CX can help solve them.

Takeaways and next steps

Let’s keep building — juntos. ¡Nos vemos pronto!

Intro

From April 01 to 03, 2025, INO CX took part in All4Customer Paris, one of the leading trade shows dedicated to customer relationship and marketing innovations. Over three days, we welcomed visitors to our Stand E14 to explore our powerful and reliable omnichannel contact center platform.

Event Recap

The show brought together CX professionals, technology providers, and industry innovators to exchange ideas and discover new solutions. At our stand, the INO CX team ran live demonstrations of our unified platform, showing how it enables seamless customer interactions across voice, messaging, email, SMS, and more — all from one place.

We also showcased:

- Real-time supervision tools to monitor agent activity and service levels instantly.

- 360° customer view to give agents complete, contextual information for every interaction.

- AI-powered features for real-time assistance, intelligent routing, and automation of repetitive tasks.

- Advanced reporting and analytics to track performance and optimize operations.

- Secure, cloud-based infrastructure ensuring reliability, flexibility, and compliance.

Attendees appreciated the opportunity to see the platform in action and discuss specific use cases tailored to their business needs. Networking played a key role — our team met with existing clients, potential partners, and industry peers to exchange insights on the future of customer service, from AI integration to omnichannel strategies and secure cloud infrastructure.

Key Takeaways

- Hands-on experience matters – live demos allowed visitors to see exactly how INO CX can improve their operations.

- Omnichannel is the standard – businesses are seeking integrated solutions to manage all customer touchpoints efficiently.

- AI adoption is accelerating – from agent assistance to workflow automation, AI is already transforming contact centers.

What’s Next

Following All4Customer Paris, INO CX is continuing conversations started at the show and building on the momentum with follow-up demonstrations and tailored solution proposals. We remain committed to helping businesses deliver exceptional customer experiences — with secure, flexible, and scalable technology.

A big thank you to everyone who visited Stand E14. We look forward to seeing you again next year!

Moderated by Manuel Jacquinet, Editor-in-Chief of En-Contact magazine and founder of the Experience Client/The French Forum, this exclusive event brought together leaders from Payfit, JOTT, Onepilot, Doctolib, ChromeOS, and INO CX to explore how customer experience strategies are evolving in digital-native companies.

Event Recap

The morning opened with Payfit and Google sharing how ChromeOS boosts security, agility, and IT simplicity in fast-growing SaaS environments.

Next, JOTT and Onepilot explained how they scale customer care without losing quality, using multilingual support and AI for agent assistance, ticket analysis, and quality control.

A panel discussion with Doctolib and Onepilot, moderated by Manuel Jacquinet, explored concrete AI use cases in CX, from faster response times to higher satisfaction scores.

Finally, INO CX showcased its latest omnichannel innovations, demonstrating how its unified platform and ChromeOS create secure, scalable, and data-driven customer experiences.

Key Takeaways

• AI is operational now: from real-time agent assistance to automated quality checks, AI is already driving measurable gains in CX performance.

• Security and agility matter most: for digital-native companies, ChromeOS’s proactive security and ease of deployment offer clear advantages.

• Omnichannel is a must: customers expect a consistent experience across voice, chat, email, social, and back-office processes.

• Scalability without sacrificing quality: partnerships like Onepilot’s model show how to handle volume spikes without backlog.

What’s Next

INO CX will continue working with technology partners like ChromeOS to help fast-growing companies in France and beyond build secure, scalable, and human-centered customer experience strategies. Future events will dive deeper into AI innovation, operational excellence, and industry-specific challenges.

Event Recap

Moderated by Manuel Jacquinet, editor-in-chief of En-Contact magazine, the evening featured Philippe Kauffmann, Chrome Enterprise Sales Lead, presenting Chrome OS for business as a secure, easy-to-manage, and productive solution for hybrid work.

- Innovation Showcase: INO CX presented its AI and automation capabilities, showing how these tools support agents in real time, personalize customer interactions, and optimize operational workflows.

- Panel Discussion:

• • Thierry de Laitre, Directeur Centre de Solutions Applicatives at AP-HP, discussed the potential and challenges of AI in the healthcare sector.

  • Vanina Poirier addressed tangible benefits AI can bring to customer-facing teams.

  • The exchanges were rich and practical, offering a clear view of how AI, secure cloud platforms, and omnichannel tools can transform customer experience.

- Closing Cocktail: The evening concluded with an informal reception, giving participants the chance to network and exchange ideas in a relaxed atmosphere.

Key Takeaways

1. Security and Simplicity are Game-Changers

2. AI is Already Here — and Working

INO CX demonstrated how AI tools are not a distant promise but a present-day asset for agent assistance, data enrichment, and personalized engagement.

3. Hybrid Work Needs Cloud-First Tools

With distributed teams becoming the norm, Chrome OS and INO CX together provide the agility to keep CX operations consistent and high-performing anywhere.

4. Partnerships Drive Real Impact

The INO CX × Chrome OS collaboration underlines the importance of aligning technology providers to deliver end-to-end solutions.

What’s Next

This afterwork marks just the beginning of a deeper collaboration between INO CX and Chrome OS. In 2024 and beyond, the focus will be on:

• Continuing to explore how INO CX’s omnichannel expertise and Chrome OS’s secure, cloud-native approach can work together to support evolving customer experience needs.

• Continuing to explore AI-driven innovation to optimize customer interactions.

• Hosting more targeted events to engage directly with CX and IT leaders.

A special thank you to all attendees for their insights and engagement — and to the Google team for their collaboration in making this event a success.