{"id":32895,"date":"2024-04-05T13:36:30","date_gmt":"2024-04-05T12:36:30","guid":{"rendered":"https:\/\/www.ino.global\/?p=32895"},"modified":"2025-08-13T14:22:24","modified_gmt":"2025-08-13T13:22:24","slug":"ino-cx-chrome-os-20240404","status":"publish","type":"post","link":"https:\/\/www.ino.global\/fr\/blog\/ino-cx-chrome-os-20240404\/","title":{"rendered":"[Past Event] INO CX \u00d7 Chrome OS \u2013 Customer Experience at the Heart of Digital-Native Business Strategies"},"content":{"rendered":"

\ud83d\udccd Paris, France<\/strong>
\n\ud83d\udcc5 4 avril 2024<\/strong>
\n\ud83d\udccc \u00c9v\u00e9nement priv\u00e9<\/strong><\/p>\n

Anim\u00e9e par Manuel Jacquinet<\/strong>, r\u00e9dacteur en chef du magazine En-Contact et fondateur de l\u2019Exp\u00e9rience Client \/ The French Forum, cet \u00e9v\u00e9nement exclusif a r\u00e9uni des dirigeants de Payfit<\/strong>, JOTT<\/strong>, Onepilot<\/strong>, Doctolib<\/strong>, ChromeOS<\/strong> et INO CX<\/strong> pour explorer l\u2019\u00e9volution des strat\u00e9gies CX dans les entreprises nativement digitales<\/strong>.<\/p>\n

Retour sur l\u2019\u00e9v\u00e9nement<\/h2>\n

La matin\u00e9e a d\u00e9but\u00e9 avec les interventions de Payfit<\/strong> et Google<\/strong> qui explique comment ChromeOS renforce la s\u00e9curit\u00e9, l'agilit\u00e9 et la simplicit\u00e9 informatique dans les environnements SaaS \u00e0 croissance rapide.<\/p>\n

Ensuite, JOTT<\/strong> et Onepilot<\/strong> ont expliqu\u00e9 comment ils d\u00e9veloppent leur service client sans compromis sur la qualit\u00e9, gr\u00e2ce au support multilingue et \u00e0 l\u2019IA pour l\u2019assistance aux agents, l\u2019analyse des tickets et le contr\u00f4le qualit\u00e9.<\/p>\n

Une table ronde r\u00e9unissant Doctolib<\/strong> et Onepilot<\/strong>, anim\u00e9e par Manuel Jacquinet<\/strong>, a explor\u00e9 des cas d\u2019usage concrets de l\u2019IA dans l\u2019exp\u00e9rience client, allant de la r\u00e9duction des temps de r\u00e9ponse \u00e0 l\u2019am\u00e9lioration des scores de satisfaction.<\/p>\n

Enfin, INO CX<\/strong> a pr\u00e9sent\u00e9 ses derni\u00e8res innovations omnicanales, d\u00e9montrant comment sa plateforme unifi\u00e9e et ChromeOS cr\u00e9ent des exp\u00e9riences client s\u00e9curis\u00e9es, \u00e9volutives et bas\u00e9es sur les donn\u00e9es.<\/p>\n

Points cl\u00e9s \u00e0 retenir<\/h2>\n
    \n
  • \n

    L\u2019IA est d\u00e9j\u00e0 op\u00e9rationnelle : de l\u2019assistance en temps r\u00e9el aux agents aux contr\u00f4les qualit\u00e9 automatis\u00e9s, elle g\u00e9n\u00e8re d\u00e9j\u00e0 des gains mesurables en performance CX.<\/p>\n<\/li>\n

  • \n

    La s\u00e9curit\u00e9 et l'agilit\u00e9 sont les \u00e9l\u00e9ments les plus importants : pour les entreprises natives du num\u00e9rique, la s\u00e9curit\u00e9 proactive et la facilit\u00e9 de d\u00e9ploiement de ChromeOS offrent des avantages ind\u00e9niables.<\/p>\n<\/li>\n

  • \n

    L\u2019omnicanal est indispensable : les clients attendent une exp\u00e9rience fluide entre voix, chat, e-mail, r\u00e9seaux sociaux et services back-office.<\/p>\n<\/li>\n

  • \n

    Scalabilit\u00e9 sans compromis sur la qualit\u00e9 : des mod\u00e8les comme celui de Onepilot montrent qu\u2019on peut g\u00e9rer des pics d\u2019activit\u00e9 sans cr\u00e9er d\u2019arri\u00e9r\u00e9s.<\/p>\n<\/li>\n<\/ul>\n

    Et maintenant ?<\/h2>\n

    INO CX continuera \u00e0 collaborer avec des partenaires technologiques comme ChromeOS<\/strong> pour aider les entreprises en forte croissance, en France et ailleurs, \u00e0 construire des strat\u00e9gies CX s\u00e9curis\u00e9es, \u00e9volutives et centr\u00e9es sur l\u2019humain.<\/strong> Les prochains \u00e9v\u00e9nements exploreront plus en d\u00e9tail l\u2019innovation IA, l\u2019excellence op\u00e9rationnelle et les enjeux propres \u00e0 chaque secteur.<\/p>\n

    \"Photo<\/p>","protected":false},"excerpt":{"rendered":"

    \ud83d\udccd Paris, France \ud83d\udcc5 April 4, 2024 \ud83d\udccc Private Event Moderated by Manuel Jacquinet, Editor-in-Chief of En-Contact magazine and founder of the Experience Client\/The French Forum, this exclusive event brought together leaders from Payfit, JOTT, Onepilot, Doctolib, ChromeOS, and INO CX to explore how customer experience strategies are evolving in digital-native companies. Event Recap The […]<\/p>\n","protected":false},"author":2,"featured_media":32899,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"none","_seopress_titles_title":"[Past Event] \u2013 INO CX \u00d7 Chrome OS | Customer Experience & Digital-Native Strategies","_seopress_titles_desc":"Discover highlights from the April 4, 2024 private event in Paris, where INO CX and Chrome OS explored AI, omnichannel CX, and secure cloud tools for digital-native businesses.","_seopress_robots_index":"","_breakdance_hide_in_design_set":false,"_breakdance_tags":"","footnotes":""},"categories":[224],"tags":[],"class_list":["post-32895","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-events"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.ino.global\/fr\/wp-json\/wp\/v2\/posts\/32895","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ino.global\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ino.global\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ino.global\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ino.global\/fr\/wp-json\/wp\/v2\/comments?post=32895"}],"version-history":[{"count":6,"href":"https:\/\/www.ino.global\/fr\/wp-json\/wp\/v2\/posts\/32895\/revisions"}],"predecessor-version":[{"id":32910,"href":"https:\/\/www.ino.global\/fr\/wp-json\/wp\/v2\/posts\/32895\/revisions\/32910"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ino.global\/fr\/wp-json\/wp\/v2\/media\/32899"}],"wp:attachment":[{"href":"https:\/\/www.ino.global\/fr\/wp-json\/wp\/v2\/media?parent=32895"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ino.global\/fr\/wp-json\/wp\/v2\/categories?post=32895"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ino.global\/fr\/wp-json\/wp\/v2\/tags?post=32895"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}