{"id":32915,"date":"2025-04-04T15:33:21","date_gmt":"2025-04-04T14:33:21","guid":{"rendered":"https:\/\/www.ino.global\/?p=32915"},"modified":"2025-08-13T15:49:23","modified_gmt":"2025-08-13T14:49:23","slug":"all4customer-paris-2025","status":"publish","type":"post","link":"https:\/\/www.ino.global\/fr\/blog\/all4customer-paris-2025\/","title":{"rendered":"[Past Event] INO CX at All4Customer Paris 2025"},"content":{"rendered":"<p data-start=\"231\" data-end=\"296\">\ud83d\udccd <strong data-start=\"234\" data-end=\"251\">Paris, France<\/strong><br data-start=\"251\" data-end=\"254\" \/>\ud83d\udcc5 <strong data-start=\"257\" data-end=\"278\">01\u201303 avril 2025<\/strong><br data-start=\"278\" data-end=\"281\" \/><strong data-start=\"281\" data-end=\"294\">\ud83d\udca1Stand E14<\/strong><\/p>\n<h2 data-start=\"298\" data-end=\"309\">Intro<\/h2>\n<p data-start=\"310\" data-end=\"608\">Du 1er au 3 avril 2025, INO CX a particip\u00e9 \u00e0 <strong data-start=\"357\" data-end=\"379\">All4Customer Paris<\/strong>, l\u2019un des salons de r\u00e9f\u00e9rence d\u00e9di\u00e9 \u00e0 la relation client et \u00e0 l\u2019innovation marketing. Pendant trois jours, nous avons accueilli les visiteurs sur notre stand E14 pour leur faire d\u00e9couvrir notre <strong data-start=\"566\" data-end=\"605\">plateforme omnicanale de centre de contact, puissante et fiable<\/strong>.<\/p>\n<h2 data-start=\"610\" data-end=\"627\">Retour sur l\u2019\u00e9v\u00e9nement<\/h2>\n<p data-start=\"124\" data-end=\"466\">Le salon a rassembl\u00e9 des professionnels de l\u2019exp\u00e9rience client, des fournisseurs technologiques et des acteurs de l\u2019innovation pour \u00e9changer des id\u00e9es et d\u00e9couvrir de nouvelles solutions. Sur notre stand, l\u2019\u00e9quipe INO CX a anim\u00e9 des <strong data-start=\"294\" data-end=\"317\">d\u00e9monstrations en direct<\/strong> de notre plateforme unifi\u00e9e, montrant comment elle permet une gestion fluide des interactions client \u2014 voix, messagerie, e-mail, SMS, et plus encore \u2014 le tout depuis un seul et m\u00eame outil.<\/p>\n<p data-start=\"468\" data-end=\"488\">Nous avons \u00e9galement mis en avant :<\/p>\n<p data-start=\"491\" data-end=\"580\"><strong data-start=\"491\" data-end=\"522\">\u2013 Des outils de supervision en temps r\u00e9el<\/strong> pour suivre l\u2019activit\u00e9 des agents et les niveaux de service instantan\u00e9ment.<\/p>\n<p data-start=\"583\" data-end=\"678\"><strong data-start=\"583\" data-end=\"605\">\u2013 Une vue client \u00e0 360\u00b0<\/strong> pour offrir aux agents toutes les informations contextuelles n\u00e9cessaires \u00e0 chaque interaction.<\/p>\n<p data-start=\"681\" data-end=\"789\"><strong data-start=\"681\" data-end=\"704\">\u2013 Des fonctionnalit\u00e9s boost\u00e9es par l\u2019IA<\/strong> pour l\u2019assistance en temps r\u00e9el, le routage intelligent et l\u2019automatisation des t\u00e2ches r\u00e9p\u00e9titives.<\/p>\n<p data-start=\"792\" data-end=\"876\"><strong data-start=\"792\" data-end=\"828\">\u2013 Des capacit\u00e9s avanc\u00e9es de reporting et d\u2019analyse<\/strong> pour piloter la performance et optimiser les op\u00e9rations.<\/p>\n<p data-start=\"879\" data-end=\"970\"><strong data-start=\"879\" data-end=\"917\">\u2013 Une infrastructure cloud s\u00e9curis\u00e9e<\/strong> , gage de fiabilit\u00e9, flexibilit\u00e9 et conformit\u00e9.<\/p>\n<p data-start=\"972\" data-end=\"1359\">Les visiteurs ont appr\u00e9ci\u00e9 la possibilit\u00e9 de voir la plateforme en action et d\u2019\u00e9changer autour de cas d\u2019usage concrets, adapt\u00e9s \u00e0 leurs enjeux. Le networking a aussi \u00e9t\u00e9 un moment cl\u00e9 : notre \u00e9quipe a rencontr\u00e9 clients, partenaires potentiels et pairs du secteur pour partager des perspectives sur l\u2019avenir du service client \u2014 de <strong>l\u2019int\u00e9gration de l\u2019IA aux strat\u00e9gies omnicanales, en passant par l\u2019infrastructure cloud s\u00e9curis\u00e9e.<\/strong><\/p>\n<h2 data-start=\"1585\" data-end=\"1604\">Points cl\u00e9s \u00e0 retenir<\/h2>\n<p data-start=\"1607\" data-end=\"1726\"><strong data-start=\"1607\" data-end=\"1638\">\u2013 L\u2019exp\u00e9rientiel fait la diff\u00e9rence<\/strong> \u2013 les d\u00e9monstrations en direct ont permis aux visiteurs de voir concr\u00e8tement comment INO CX peut am\u00e9liorer leurs op\u00e9rations.<\/p>\n<p data-start=\"1729\" data-end=\"1856\"><strong data-start=\"1729\" data-end=\"1760\">\u2013 L\u2019omnicanal est devenu la norme<\/strong> \u2013 les entreprises recherchent des solutions int\u00e9gr\u00e9es pour g\u00e9rer efficacement tous les points de contact client.<\/p>\n<p data-start=\"1859\" data-end=\"1984\"><strong data-start=\"1859\" data-end=\"1890\">\u2013 L\u2019adoption de l\u2019IA s\u2019acc\u00e9l\u00e8re<\/strong> \u2013 de l\u2019assistance aux agents \u00e0 l\u2019automatisation des workflows, l\u2019IA transforme d\u00e9j\u00e0 les centres de contact.<\/p>\n<h2 data-start=\"1986\" data-end=\"2003\">Et maintenant ?<\/h2>\n<p data-start=\"2004\" data-end=\"2319\">\u00c0 la suite d\u2019All4Customer Paris, INO CX poursuit les \u00e9changes initi\u00e9s lors du salon et capitalise sur cette dynamique avec des d\u00e9monstrations compl\u00e9mentaires et des propositions de solutions sur mesure. Nous restons engag\u00e9s \u00e0 accompagner les entreprises dans la cr\u00e9ation d\u2019exp\u00e9riences client d\u2019exception \u2014 gr\u00e2ce \u00e0 une <strong data-start=\"2271\" data-end=\"2305\">technologie s\u00e9curis\u00e9e, flexible et \u00e9volutive<\/strong> <strong>technologie<\/strong>.<\/p>\n<p data-start=\"2321\" data-end=\"2420\">Un grand merci \u00e0 toutes celles et ceux qui ont visit\u00e9 le stand E14. Au plaisir de vous retrouver l\u2019ann\u00e9e prochaine !<\/p>\n<p data-start=\"2321\" data-end=\"2420\">","protected":false},"excerpt":{"rendered":"<p>\ud83d\udccd Paris, France\ud83d\udcc5 April 01\u201303, 2025\ud83d\udca1Stand E14 Intro From April 01 to 03, 2025, INO CX took part in All4Customer Paris, one of the leading trade shows dedicated to customer relationship and marketing innovations. Over three days, we welcomed visitors to our Stand E14 to explore our powerful and reliable omnichannel contact center platform. Event [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":32920,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"none","_seopress_titles_title":"[Past Event] INO CX at All4Customer Paris 2025 | Omnichannel Contact Center","_seopress_titles_desc":"Relive INO CX at All4Customer Paris 2025. 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