{"id":30534,"date":"2023-10-23T19:56:16","date_gmt":"2023-10-23T18:56:16","guid":{"rendered":"https:\/\/www.ino.global\/?post_type=success-story&#038;p=30534"},"modified":"2025-05-28T14:20:42","modified_gmt":"2025-05-28T13:20:42","slug":"umr-une-modernisation-reussie-de-la-telephonie","status":"publish","type":"success-story","link":"https:\/\/www.ino.global\/fr\/success-stories\/umr-a-successful-telephony-modernization\/","title":{"rendered":"UMR: la modernisation t\u00e9l\u00e9phonique couronn\u00e9e de succ\u00e8s"},"excerpt":{"rendered":"","protected":false},"featured_media":31003,"parent":0,"template":"","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"UMR Modernizes Its Contact Center with INO CX","_seopress_titles_desc":"Discover how UMR, a French retirement savings specialist, transformed its contact center using INO CX\u2014enhancing efficiency, supporting 45 agents, and managing over 4 million minutes of calls annually.","_seopress_robots_index":""},"tax_success_cat":[216,219],"class_list":["post-30534","success-story","type-success-story","status-publish","has-post-thumbnail","hentry","tax_success_cat-company-wide","tax_success_cat-remote-work"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.ino.global\/fr\/wp-json\/wp\/v2\/success-story\/30534","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ino.global\/fr\/wp-json\/wp\/v2\/success-story"}],"about":[{"href":"https:\/\/www.ino.global\/fr\/wp-json\/wp\/v2\/types\/success-story"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ino.global\/fr\/wp-json\/wp\/v2\/media\/31003"}],"wp:attachment":[{"href":"https:\/\/www.ino.global\/fr\/wp-json\/wp\/v2\/media?parent=30534"}],"wp:term":[{"taxonomy":"tax_success_cat","embeddable":true,"href":"https:\/\/www.ino.global\/fr\/wp-json\/wp\/v2\/tax_success_cat?post=30534"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}