{"id":31081,"date":"2025-05-31T20:27:09","date_gmt":"2025-05-31T19:27:09","guid":{"rendered":"https:\/\/www.ino.global\/?post_type=success-story&p=31081"},"modified":"2025-06-11T20:46:34","modified_gmt":"2025-06-11T19:46:34","slug":"40-reduction-temps-attente-integration-fluide-decouvrez-experience-client-tiko","status":"publish","type":"success-story","link":"https:\/\/www.ino.global\/fr\/success-stories\/40-faster-response-one-seamless-integration-discover-tikos-cx-upgrade\/","title":{"rendered":"R\u00e9ponses 40 % plus rapides. Une int\u00e9gration sans accroc. Vivez la nouvelle exp\u00e9rience client avec tiko."},"excerpt":{"rendered":"","protected":false},"featured_media":32616,"parent":0,"template":"","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"How tiko Cut Call Wait Times by 40% with INO CX Integration | Success Story","_seopress_titles_desc":"Discover how energy innovator tiko, part of ENGIE, slashed response times, boosted answer rates, and streamlined CX with INO CX\u2019s seamless Salesforce integration. Learn more in our exclusive interview with their Head of Customer Care.","_seopress_robots_index":""},"tax_success_cat":[218,223],"class_list":["post-31081","success-story","type-success-story","status-publish","has-post-thumbnail","hentry","tax_success_cat-inbound-outbound-contact-center","tax_success_cat-salesforce-integration"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.ino.global\/fr\/wp-json\/wp\/v2\/success-story\/31081","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ino.global\/fr\/wp-json\/wp\/v2\/success-story"}],"about":[{"href":"https:\/\/www.ino.global\/fr\/wp-json\/wp\/v2\/types\/success-story"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ino.global\/fr\/wp-json\/wp\/v2\/media\/32616"}],"wp:attachment":[{"href":"https:\/\/www.ino.global\/fr\/wp-json\/wp\/v2\/media?parent=31081"}],"wp:term":[{"taxonomy":"tax_success_cat","embeddable":true,"href":"https:\/\/www.ino.global\/fr\/wp-json\/wp\/v2\/tax_success_cat?post=31081"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}