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Power Up Your Customer Engagement with Salesforce CTI

Streamline customer interactions and boost productivity with integrated CTI, enabling efficient call handling and real-time data in Salesforce.
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Top Advantages of Integrating INO CX with Salesforce

Discover the key benefits of our Salesforce integration and see how they drive better engagement, trust, and sales.

Improved Productivity

Handle incoming calls in Salesforce, automating tasks to reduce wait times and let agents focus on high-value interactions, boosting satisfaction.

Enhanced Customer Insights

Gain a 360° view of customers through shared data across systems, empowering agents to deliver personalized, context-rich experiences and make data-driven decisions.

Seamless Workflow Automation

Automate tasks like call logging, click-to-call, and callback scheduling, ensuring smooth, uninterrupted workflows with Salesforce’s JavaScript API and INO CX’s advanced telephony solutions.

Scalable for Growth

Designed to support high call volumes and a growing customer base, this integration scales with your business, offering flexibility and reliability as needs evolve.
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Essential Features for Seamless Salesforce CTI

Full INO CX Banner Integration

Access all INO CX functionalities and tools directly within Salesforce, empowering agents with a comprehensive, integrated experience.
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Real-Time Data Access

Instantly retrieve customer profiles, interaction histories, and analytics, enabling agents to provide accurate and timely support.
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Click-to-Call & Callback Scheduling

Streamline outbound calling with click-to-call and manage callback schedules and reminders—all directly from the Salesforce interface.
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Automatic Call Logging

Capture automatically call details, including time, duration, and outcomes, ensuring accurate records without interrupting the agent workflow.
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Mail-to-Case

Automatically convert incoming customer emails into Salesforce cases, ensuring efficient tracking and resolution.
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Screen Pop

Automatic screen pop-ups display customer information as calls arrive, allowing agents to personalize interactions from the start.
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Multichannel Integration

Seamlessly integrate additional channels like chat, email, and social media for a holistic view of customer engagements.
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Integrated Reporting & Analytics

Track key metrics such as call resolution times and productivity directly within Salesforce, supporting data-driven decision-making.
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Flexible APIs and Webhooks

INO CX’s open APIs and webhooks enable advanced customization and workflow integration, extending capabilities beyond standard Salesforce CTI.
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Hear It from Our Customers

At Tiko, staying close to our users and improving customer satisfaction is our priority. And INO CX makes that possible.

Aurore FLACH
Customer Relationship Director at Tiko

INO CX’s flexibility and advanced routing capabilities helped us manage our transition smoothly, boost responsiveness, and elevate customer satisfaction.

Olivier COUDERT
Technical Support Manager at Securitas Technology France

INO CX is one of the most agile and high-performing tools I have ever tested. I also loved the collaboration with the teams—it was simply amazing. Just for that, I would recommend INO to all my peers!

Vanina POIRIER
Customer Service Director at O2 Care Services

INO GLOBAL embodies professionalism, responsiveness, and a client-centric approach. I especially appreciate their close support and ability to listen to customer needs.

Guénaël REGNIER
Member Relations Manager at UMR

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Deliver Better Service, Build Stronger Relationships

Ready to elevate customer relationships? Try INO CX’s call center software to streamline workflows, personalize interactions, and boost satisfaction. See it in action!
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Frequently asked Salesforce CTI questions

Native Salesforce integration is designed to elevate your customer service experience. INO CX integrates seamlessly within the Salesforce environment, allowing you to leverage Salesforce’s full potential without leaving the interface you already know.

The integration links INO CX’s contact center features directly with Salesforce, providing access to call handling, customer data, and automated workflows directly within the Salesforce interface.

Salesforce CTI boosts productivity by automating repetitive tasks, streamlining call management, and giving agents access to real-time customer information, ultimately enhancing customer satisfaction and operational efficiency.

Yes, Salesforce CTI is built with stringent security measures to protect sensitive data, ensuring compliance with industry standards and safeguarding customer information.

Contact us to discuss your specific needs, and we’ll guide you through the setup process to make sure the integration aligns with your goals.

Yes, Salesforce CTI can be scaled to support businesses of any size, from small teams to large enterprises, offering flexible features to match your needs.

No, most Salesforce CTI solutions are user-friendly and do not require advanced technical skills for setup or daily use. Our team and partners will support you through the implementation process.

Costs vary based on specific needs and setup requirements. Contact us for a customized quote tailored to your business.

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