New Success Story: Securitas Technology’s Efficient Approach
EN
EN FR ES
Demo

Empower Every Interaction, Delight Every Customer

Streamline your customer service with INO CX—innovative solutions that simplify interactions, enhance collaboration, and improve customer satisfaction.
Schedule a demo
Customer service agent on a call using the INO CX interface, showing a WhatsApp conversation, KPIs, and the agent toolbar.
Trusted by 300+ businesses

Why Choose INO CX for Customer Services

INO CX combines innovative tools and customer-centric features to elevate your service operations, boosting efficiency, satisfaction, and long-term loyalty.

Create Memorable Customer Experiences

Leverage a 360° client view to deliver tailored interactions, ensuring every customer feels valued and understood. Build stronger, lasting relationships​​.
create memorable customer experiences

Optimize Efficiency with Smart Automation

Automate repetitive tasks, such as call routing or email sorting, so agents can focus on solving customer issues quickly and effectively​​.
This diagram illustrates how INO CX automates key workflow steps—sending notification emails, detecting incidents, triggering alerts, logging issues, and notifying the team—in a seamless, end-to-end process.

Coach Your Teams for Success

Use real-time monitoring tools like call whispering and quality checks to guide agents, ensuring consistent and professional service delivery​​.
INO CX interfaces showing agent activity data, evaluation grid, and supervisor comments on a call recording.

Connect Across Every Channel

Seamlessly manage conversations via voice, email, chat, social media, and SMS. Offer a unified, smooth experience your customers will appreciate​​.
INO CX interface displaying a list of interactions from multiple channels: WhatsApp, email, Facebook, webchat, and Telegram.
Contact sales

Key Features That Empower Your Service Teams

Smart Routing

Automatically distribute customer inquiries to the most qualified agent using criteria like skills, availability, or previous interactions, reducing wait times and boosting satisfaction​.
See it in action

Omnichannel Orchestration

Manage all communication channels (voice, email, chat, social media, SMS) from a unified platform, ensuring customers enjoy a consistent experience regardless of the channel​​.
See it in action

Speech Analytics

Analyze customer calls with advanced tools that transcribe conversations in real-time, detect keywords, and assess sentiment. Use these insights to understand customer concerns, optimize agent responses, and improve service quality​​.
See it in action

Customer Satisfaction Surveys

Deploy customizable surveys automatically after interactions to gather real-time feedback and measure satisfaction rates, helping identify areas for improvement​.
See it in action

CRM Integration and 360° Customer View

Integrate seamlessly with your CRM to provide agents with access to complete customer histories, allowing for personalized and context-aware interactions​​.
See it in action

Cases & Tasks Management

Assign, track, and resolve customer cases with a centralized system that prioritizes tasks and ensures timely resolutions for complex inquiries​​.
See it in action

Callback Management

Let customers request callbacks during busy times. Automatically queue and connect them to the next available agent​​.
See it in action

Knowledge Bank

Centralize FAQs, guides, and documentation in an easily accessible repository, enabling agents to quickly find solutions during customer interactions​.
See it in action

Dynamic Scripting

Create adaptive call scripts that guide agents in real time based on customer context.
See it in action

Collaboration Tools

Empower teams with internal chat, screen sharing, and agent-to-agent calls for faster resolutions.
See it in action

Workflow Automation

Use predefined rules to automate repetitive tasks such as follow-ups, data entry, or ticket escalations, ensuring smoother operations and consistent customer handling​​.
See it in action

Advanced Statistics and Reporting

Access real-time dashboards and reports with customizable KPIs to evaluate agent performance, identify trends, and optimize workflows for continuous improvement​​.
See it in action

How INO CX Empowers Customer Service Excellence

Efficient Management of Peak Call Volumes

During high-demand periods, INO CX helps you handle increased call traffic with smart routing and IVR. Automatically identify and prioritize critical calls—especially from VIP customers—to ensure a smooth experience without unnecessary wait times.

VIP Service for High-Value Customers

Assign VIP status to your most valuable clients and ensure they receive priority treatment. Route them to specialized agents, offer faster response times, and deliver a tailored experience that reflects their importance to your business.

Resolving Complex Inquiries with Team Collaboration

Enable agents to transfer difficult cases seamlessly to subject matter experts or supervisors using live chat or call transfers. Supervisors can use whisper coaching to assist agents in real-time without the customer noticing.

Improved First-Call Resolution with Knowledge Base Integration

Integrate a searchable knowledge base directly into the agent interface. Agents can quickly access exclusive resources or custom scripts tailored for VIPs, reducing escalations.

Get started

Hear It from Our Customers

At Tiko, staying close to our users and improving customer satisfaction is our priority. And INO CX makes that possible.

Aurore FLACH
Customer Relationship Director at Tiko

INO CX’s flexibility and advanced routing capabilities helped us manage our transition smoothly, boost responsiveness, and elevate customer satisfaction.

Olivier COUDERT
Technical Support Manager at Securitas Technology France

INO CX is one of the most agile and high-performing tools I have ever tested. I also loved the collaboration with the teams—it was simply amazing. Just for that, I would recommend INO to all my peers!

Vanina POIRIER
Customer Service Director at O2 Care Services

INO GLOBAL embodies professionalism, responsiveness, and a client-centric approach. I especially appreciate their close support and ability to listen to customer needs.

Guénaël REGNIER
Member Relations Manager at UMR

You Might Also Be Interested In

products capacities contact center software

Contact Center Software

Choose INO CX for AI-powered contact center solutions that streamline interactions, boost agent productivity, and enhance customer satisfaction.
Learn more
products capacities digital engagements

Digital Channels

Revolutionize digital customer engagement with INO CX. Live chat, SMS, email, video call, and social messaging tools in one powerful platform.
Learn more
Interfaces of INO CX showcasing email features: rich email editor with CC, BCC, subject, queue, and priority options; dynamic template editor; email queues; and KPI dashboards for email performance.

Email for Contact Centers

Manage customer emails efficiently with INO CX. Automate routing, use smart templates, track KPIs, and centralize communication for faster, high-quality support.
Learn more
INO CX quality monitoring interface showing customer-agent interaction scoring, evaluator comments, communication and resolution performance metrics, and audio playback for call review.

Quality Monitoring

Enhance customer satisfaction and agent performance with INO CX’s quality monitoring solution. Evaluate interactions, track key metrics, and improve service quality.
Learn more

Let’s Get Started!

Have questions or ready to explore how INO CX can support your goals? Our team is here to help.
Schedule a demo

Products

Features

Integrations

Company

Empowering
Every Interaction
AWS Partner logo representing INO CX’s cloud technology partnership with Amazon Web Services.
Privacy policy Legal notice
© INO GLOBAL 2025