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Modern Telephony That Grows With Your Business

Empower your business with INO CX – flexible, scalable telephony solutions designed for effortless integration and modern communication needs.
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Happy contact center agent wearing a headset, answering a call. INO CX telephony interface elements shown, including contact info retrieval, internal chat, and video conferencing tools.
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How INO CX Telephony Powers Your Business

INO CX telephony empowers your business with cloud-based scalability, seamless integration, and advanced features tailored to your needs. Whether you’re handling local calls or managing global communication, our solutions ensure flexibility, reliability, and ease of use. Simplify administration, enhance team collaboration, and deliver exceptional service with a platform built for modern enterprises. 

Scalable for Growth

Powered by a cloud-based architecture, INO CX grows with your business. Easily adapt to increasing call volumes or team expansions without service disruption​.

Seamless Integration

Connect effortlessly with your CRM, ERP, and other business tools. INO CX unifies your communications ecosystem, enabling personalized and efficient workflows​​.

Flexible Setup

Choose telephony solutions tailored to your needs, from local to international numbers. Adapt features like call routing and management to fit your unique operational challenges​​.

Effortless Management

Centralize telephony control via a cloud-native platform. Enjoy real-time insights, user-friendly tools, and streamlined administration from any location​​.
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Key Capabilities for Next-Gen Business Telephony

Empower your enterprise communications with advanced telephony features tailored for agility, performance, and customer satisfaction. From intelligent call routing to omnichannel integration, INO CX equips your teams with the tools they need to manage call flows efficiently, ensure high availability, and deliver seamless, personalized interactions across every touchpoint.

Intelligent Call Routing

Direct calls based on time, location, agent skills, or customer data for faster resolution.
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Number Management

Use and manage various number types to match business goals and customer expectations.
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IVR (Interactive Voice Response)

An automated system that interacts with callers through voice menus, helping direct them to the right information or department.
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ACD (Automatic Call Distribution)

A smart system that routes incoming calls based on availability, expertise, or predefined rules to ensure efficient call handling.
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Call Recording & Monitoring

Record calls for training, compliance, and quality control; listen live or after the fact.
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Welcome Message

Greet callers with a professional first impression using customizable messages—choose recorded audio, dynamic text-to-speech, or background music to suit your brand.
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Customizable Business Hours & Rules

Set call handling behavior based on schedules, holidays, and exception scenarios.
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Voicemail-to-Email

Convert voice messages into email alerts with audio attachments for quick follow-up.
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Real-Time Dashboards & Reports

Monitor call volumes, wait times, and agent activity to drive performance improvements.
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Practical Applications of INO CX Telephony

INO CX business telephony addresses critical communication challenges with solutions designed for modern enterprises. From empowering remote teams to delivering exceptional customer service and enabling agile sales processes, our platform unifies telephony and business tools for seamless collaboration, flexibility, and growth. Explore how INO CX transforms communication to drive efficiency and success.

Remote Work

Maintain Brand Consistency at Scale

Ensure consistent customer experiences with centralized greetings, call handling standards, and branded touchpoints—so your brand feels the same, no matter where your teams operate.

Team Collaboration

Service Without Silos

Connect teams across departments with seamless call transfers, internal messaging, and IVR tools—so customers get answers quickly, and agents work together without delays.

Sales Enablement

Enable Smarter Selling with Integrations

Empower sales teams with CRM-linked calling, real-time notes, and flexible setup. Customize tools to fit your flow and boost productivity.

Business Continuity

Maintain Service During Disruptions

Keep communications running with backup routing, multi-operator redundancy, and real-time system alerts. Calls are rerouted instantly—your customers won’t feel a thing.
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Hear It from Our Customers

At Tiko, staying close to our users and improving customer satisfaction is our priority. And INO CX makes that possible.

Aurore FLACH
Customer Relationship Director at Tiko

INO CX’s flexibility and advanced routing capabilities helped us manage our transition smoothly, boost responsiveness, and elevate customer satisfaction.

Olivier COUDERT
Technical Support Manager at Securitas Technology France

INO CX is one of the most agile and high-performing tools I have ever tested. I also loved the collaboration with the teams—it was simply amazing. Just for that, I would recommend INO to all my peers!

Vanina POIRIER
Customer Service Director at O2 Care Services

INO GLOBAL embodies professionalism, responsiveness, and a client-centric approach. I especially appreciate their close support and ability to listen to customer needs.

Guénaël REGNIER
Member Relations Manager at UMR

Transform Your Business Communication Today

Experience seamless, intelligent telephony that adapts to your business needs. Empower your team and delight your customers.
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Frequently Asked Questions About Business Telephony

Telephony enables voice communication over a network, either through traditional landlines using analog signals or modern systems using VoIP (Voice over Internet Protocol). VoIP converts voice into digital packets, transmitting them over the internet.

Business telephony refers to communication solutions tailored for companies, offering advanced features like call routing, IVR, and integration with business tools, which go beyond standard personal telephony services.

Business telephony offers advanced features like call routing, IVR, and integrations, while landlines provide basic voice communication without flexibility, scalability, or modern capabilities.

Cloud business telephony is hosted on remote servers and accessed over the internet, offering flexibility and scalability. On-premise telephony requires hardware installation and maintenance at your location, providing more control but less adaptability.

Cloud solutions offer easy scalability, remote accessibility, minimal upfront costs, regular updates, and seamless integration with modern business tools, making them ideal for growing businesses.

Yes, INO CX is a highly secure telephony solution. It uses robust encryption protocols like TLS/SSL to protect data in transit and relies on a cloud-native infrastructure with advanced security measures. Regular audits, multi-operator redundancy, and compliance with industry standards such as PCI-DSS ensure the safety of sensitive data and reliable operation​​.

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