Salesforce CTI
Connect INO CX with Salesforce for seamless CTI. Boost agent productivity with click-to-call, screen pop, call logging, and real-time customer data—all in one view.
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At Tiko, staying close to our users and improving customer satisfaction is our priority. And INO CX makes that possible.
INO CX’s flexibility and advanced routing capabilities helped us manage our transition smoothly, boost responsiveness, and elevate customer satisfaction.
INO CX is one of the most agile and high-performing tools I have ever tested. I also loved the collaboration with the teams—it was simply amazing. Just for that, I would recommend INO to all my peers!
INO GLOBAL embodies professionalism, responsiveness, and a client-centric approach. I especially appreciate their close support and ability to listen to customer needs.
Yes. To use WhatsApp with INO CX, you need a WhatsApp Business Platform account. This ensures you have access to all advanced features like message templates, automated routing, and high-volume support. INO CX assists you in setting up and verifying your account to get you operational quickly and securely.
Absolutely. INO CX enables multi-account management, ideal for businesses with several brands, regions, or service lines. You can control all your WhatsApp Business numbers from one unified dashboard, with independent routing rules, agent teams, and reporting for each.
Yes. Security and compliance are central to our platform. WhatsApp messages are end-to-end encrypted, and INO CX is designed to meet GDPR requirements. Customer data is processed securely, with role-based access control, encrypted storage, and no data retention beyond operational necessity.
Yes. With INO CX, you can launch outbound WhatsApp campaigns using Meta-approved message templates. These are ideal for appointment reminders, delivery updates, satisfaction surveys, or promotional offers—ensuring timely, personalized communication while respecting opt-in policies.
INO CX offers native integrations and open APIs to connect with CRMs like Salesforce, Zendesk, or your proprietary tools. When a customer sends a WhatsApp message, your agents can see their full history, preferences, and ongoing cases—empowering them to deliver faster and more relevant responses.
You can send a wide variety of content, including images, PDFs, videos, locations, and clickable links. This is perfect for sharing invoices, product guides, location directions, or support visuals. Rich media improves clarity and reduces follow-ups.
INO CX is a scalable cloud platform. Whether you have 5 or 500 agents, we support your operations without compromise. Message volume is also scalable, depending on your Meta Business account status and use case, with guidance from our team to optimize your setup.
Yes. You can deploy intelligent chatbots to handle FAQs, guide customers, or collect information before handing the conversation off to a human agent. This hybrid model increases efficiency, reduces wait times, and ensures customers receive support 24/7.
