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Call Center Software That Powers Exceptional Customer Service

INO CX is a cloud-based call center software that unifies voice, SMS, email, and messaging in one platform. With features like real-time supervision, speech analytics, workflow automation and smart call routing, it helps teams boost productivity, personalize service, and deliver secure, efficient customer experiences at scale.
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Call center software dashboard showing real-time agent interface, queue performance, average handle time, service level, first call resolution, and multichannel wait times including WhatsApp, Email, and Web Chat.
Trusted by 300+ businesses

What Is INO CX Call Center Software?

INO CX is a cloud-based call center software platform designed to help service and sales teams deliver fast, personalized, and secure customer interactions across every channel, including voice, SMS, email, and messaging apps.

From inbound routing to outbound campaigns, INO CX gives you full control with real-time supervision, built-in compliance, and seamless CRM integration. It's built for speed, scalability, and simplicity and it's accessible from any browser, no installs needed.

Whether you're managing a remote team, launching a sales campaign, or handling high volumes in customer support, INO CX adapts to your operations with the flexibility and power modern call centers demand.
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Benefits of INO CX Call Center Software

INO CX is a high-performance call center software solution built to simplify complex operations and accelerate service delivery. It empowers support and sales teams to boost agent productivity, gain real-time visibility, and provide faster, more consistent customer experiences across every channel. Designed for inbound, outbound, and blended call center operations, INO CX adapts seamlessly to the way you work whether your team is amply remote, hybrid, or managing multiple sites. With a cloud-based infrastructure, smart call routing, and live supervision tools, it helps businesses reduce wait times, improve first call resolution, and scale without compromise.
With INO CX call center software, your customers get faster, more personalized support, no matter how they reach you.
Call center software interface showing task automation, voice workflow builder, smart incoming call screen, and performance KPIs including service level, average handle time, and first call resolution.

Shorten wait times and transfers

Intelligent IVRs and smart routing connect customers to the right help faster, increasing satisfaction from the first touchpoint.

Support Every Channel Seamlessly

INO CX combines voice, messaging, SMS, and email in one platform, so that agents always have full context and conversation history.

Maintain a Consistent Brand Voice

Predefined scripts and automated follow-ups help agents provide accurate, compliant, and consistent responses every time.
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Empower your agents to focus on customers in stead of admin work. INO CX streamlines every task, helping your team handle more interactions with less effort.
Call center software interface showing real-time wait times by channel, internal agent chat, and productivity metrics including connection and pause durations.

Reduce Agent Downtime

A single, browser-based interface eliminates tool switching and lets agents stay focused across voice, SMS, email, and chat.

Automate Post-Call Work

Call logging and CRM updates happen automatically, so agents can move to the next call faster and reduce wrap-up time.

Improve First Call Resolution

Skills-based routing sends each customer to the right agent, reducing call transfers and improving service speed.
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INO CX gives supervisors the live insights they need to manage queues, coach agents, and stay ahead of SLA risks, all in real time.
Call center software dashboards showing real-time performance metrics, including interaction volume by channel and total calls compared to handle time and wrap-up time.

Monitor KPIs as They Happen

Live dashboards with customizable views by role or team show call volumes, queue times, agent statuses, and resolution rates.

Act Fast with Live Coaching

Supervisors can listen in, send messages, or join calls directly, improving quality and response time on the spot.

Never Miss a Red Flag

Automated alerts notify you when performance drops, queues spike, or wait times exceed thresholds before SLAs are missed.
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INO CX makes it simple to run a distributed call center without compromising visibility, performance, or collaboration.
Call center software interface showing remote customer service team on video call, internal chat collaboration, and live agent status dashboard with profiles and activities.

Access Everything from the Cloud

Agents and supervisors can work from anywhere via a secure browser login without any hardware, downloads, nor VPNs required.

Stay Connected and Aligned

Live dashboards, internal chat, and coaching tools keep teams coordinated, even across time zones and shift patterns.

Adapt to Flexible Work Models

Whether fully remote or hybrid, INO CX supports shift rotation, workforce distribution, and real-time oversight at scale.
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Everything You Need in One Call Center Software Platform

INO CX brings together all the essential tools modern teams need to manage inbound, outbound, and blended call center operations in a single unified platform. From smart call routing and live supervision to messaging, email, and analytics, our cloud based call center software helps you simplify operations, scale service, and deliver exceptional customer experiences across every channel. No silos. No switching tools. Just powerful functionality that adapts to your workflows and grows with your business.

Call Routing and IVR

Route each call to the right agent using skill-based rules, schedules, or customer input with fully configurable IVR menus.
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Outbound Campaigns

Run outbound call campaigns with progressive or power dialing, automate voicemail drops, guide agents with call scripts, and monitor campaign results in real time.
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Omnichannel Support

Handle voice calls, emails, SMS, chat and messaging apps like WhatsApp and Messenger from a single, unified agent workspace.
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Queue Management

Define routing rules, manage overflow strategies, and control wait times with intelligent queue configuration and real-time visibility.
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Real-Time Supervision

Monitor live calls, send instant messages, and support agents with whisper coaching during conversations.
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Call Recording and Qaulity Monitoring

Record inbound and outbound calls, review interactions, and evaluate service quality with scoring tools.
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Speech Analytics

Analyze conversations, detect key phrases, and uncover trends to improve service, compliance, and training.
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Workflow Automation

Automate repetitive tasks like tagging, follow-ups, and status updates based on real-time events.
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Dashboards and KPIs

Track agent performance, call volumes, and SLAs with customizable dashboards and scheduled reports.
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Agent Status and Presence

Track agent availability in real time, display custom statuses, and manage workloads based on activity and productivity indicators.
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Caller ID Customization

Increase answer rates by displaying your company name, logo, and calling reason on supported devices. Avoid being ignored or flagged as spam with clear, branded identification.
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Phone Number Provision

Easily activate geographic, toll-free, or international phone numbers and manage all your call flows from a centralized interface.
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INO CX Chrome extension icon for easy access to contact center tools from the browser.
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Connect INO CX Call Center Software to Your Business Tools

INO CX integrates seamlessly with leading platforms like Salesforce, HubSpot, Zendesk, and Zoho, allowing your agents to work more efficiently with customer data at their fingertips. Our open APIs and webhooks also support custom integrations to fit your operations without adding complexity.
Boost agent efficiency with click-to-call, screen pop, and real-time CRM sync
Deliver better service by giving agents full context on every customer interaction
Improve data accuracy with automatic call logs, tags, and outcome tracking
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How Teams Use INO CX Call Center Software

From high-volume service teams to sales-driven operations, INO CX adapts to real business needs with powerful tools and real-time control.
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Customer Support Teams

Route calls based on skills, automate post-call tasks, and give supervisors live visibility to help agents resolve issues faster across phone, email, SMS, and messaging apps.
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Outbound Sales Teams

Run multi-agent campaigns with power dialing, customizable call scripts, and performance dashboards to track outcomes and boost conversion rates.
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Remote Call Centers

Support fully remote or hybrid teams with browser-based access, real-time agent monitoring, internal chat, and supervisor coaching without any local installs.
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Retail and Payment Operations

Handle customer inquiries and take PCI-DSS compliant phone payments in one interface. Trigger secure payment links or IVR flows without exposing sensitive data.
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Why Choose INO CX Call Center Software?

INO CX is more than just software, it's a proven solution trusted by leading service teams to deliver secure, scalable, and high-performance customer experiences. Whether you're managing inbound support, outbound campaigns, or hybrid operations, INO CX gives you full control without the complexity.

Fast, Flexible Deployment

Get started quickly with a 100% cloud-based call center software that requires no on-premise infrastructure or software installation.

Real-Time Supervision Tools

Coach, monitor, and support agents during live interactions to boost performance and maintain quality standards.

Unified Omnichannel Experience

Manage calls, emails, SMS, and messaging apps in one interface, without switching between tools.

Support That Moves With You

Local teams, fast onboarding, and responsive experts who provide personalized support in your language, wherever your teams operate.
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Hear It from Our Customers

At Tiko, staying close to our users and improving customer satisfaction is our priority. And INO CX makes that possible.

Aurore FLACH
Customer Relationship Director at Tiko

INO CX’s flexibility and advanced routing capabilities helped us manage our transition smoothly, boost responsiveness, and elevate customer satisfaction.

Olivier COUDERT
Technical Support Manager at Securitas Technology France

INO CX is one of the most agile and high-performing tools I have ever tested. I also loved the collaboration with the teams—it was simply amazing. Just for that, I would recommend INO to all my peers!

Vanina POIRIER
Customer Service Director at O2 Care Services

INO GLOBAL embodies professionalism, responsiveness, and a client-centric approach. I especially appreciate their close support and ability to listen to customer needs.

Guénaël REGNIER
Member Relations Manager at UMR

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Visual interface of INO CX's IVR builder, featuring a drag-and-drop editor to create call flows.

Interactive Voice Response (IVR) Software

Automate customer interactions with INO CX’s advanced IVR. Create custom call flows, route intelligently, and improve service efficiency with 24/7 self-service options.
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ACD (Automatic Call Distribution) Software

Distribute calls intelligently with INO CX’s ACD. Route customers to the right agent based on skills, availability, or priority—boost efficiency and first-call resolution.
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Caller ID Personalization

Boost answer rates and trust with INO Connect+. Personalize outbound calls with your brand, location & purpose. Fast setup. Trusted in 40+ countries.
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Phone Number

Get local, toll-free, and international business numbers with INO CX. Manage calls, routing, and telecom services from one platform—flexible, scalable, and certified.
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Ready to Transform Your Call Center?

See how INO CX can simplify operations, boost agent performance, and deliver a seamless omnichannel experience all in one powerful call center software platform.
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Frequently Asked Questions About INO CX Call Center Software

Call center software helps businesses manage customer interactions through phone, SMS, email, and messaging channels. INO CX stands out with its cloud-native design, real-time supervision tools, secure payment capabilities, and seamless omnichannel experience, and all above in a single platform.

Yes. INO CX is built for flexible teams. It’s 100% browser-based, requires no local installation, and includes real-time dashboards, internal chat, and coaching tools, so that agents and supervisors can stay connected from anywhere.

Absolutely. INO CX supports inbound customer support, outbound sales campaigns, and blended operations. It includes smart call routing, predictive dialing, agent scripting, and campaign tracking to serve every type of team.

INO CX integrates seamlessly with popular CRMs and business platforms like Salesforce, HubSpot, Zoho, and Zendesk. You can also connect it to your internal tools via open APIs and webhooks to streamline workflows and centralize customer data.

With the INO CX Chrome extension, you can add click-to-call functionality and integrate INO CX directly into any web-based solution, letting your agents work faster, without switching tabs or systems.

 

Deployment is fast. Since INO CX is fully cloud-based, most teams can go live within days. Our onboarding experts help you configure your workflows, integrate your tools, and train your agents with minimal downtime.

INO CX supports voice, SMS, email, and messaging apps like WhatsApp, all unified in one interface for agents. It’s designed for true omnichannel support, with conversation history and context preserved across touchpoints.

Yes. You can fully customize IVRs, call queues, routing rules, agent scripts, and automated actions based on your operational needs. The intuitive workflow editor gives you total control without coding.

 

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