90%+
Call answer rate
INO enables us to support our strong growth while maintaining a high level of service quality and customer satisfaction.
Swile is a leading French fintech specializing in employee benefits. Through a single, user-friendly platform, the company offers digital meal vouchers, gift cards, holiday vouchers, and mobility expense solutions. Swile helps organizations simplify benefits management while enhancing the everyday experience of their employees.
As Swile experienced rapid growth, the company needed to scale its customer support operations while maintaining a high level of service quality across internal teams and outsourced contact centers.
Voice
Customer support scaling
Multi-site support operations
As Swile experienced rapid growth across its employee benefits solutions, the company needed to scale its customer service operations while maintaining a high level of service quality. This included managing increasing volumes of customer interactions and coordinating support teams across multiple locations.
Swile also works with outsourced contact centers alongside its internal teams. To support this multi-site organization and future international expansion, the company required a flexible and scalable telephony solution.
By partnering with INO, Swile implemented a telephony platform capable of supporting both internal teams and external contact centers while maintaining consistent service standards. This scalable infrastructure allows Swile to efficiently manage growth and optimize customer interactions.
Today, Swile achieves over 90% call answer rates and more than 95% customer satisfaction, with the phone channel delivering the highest satisfaction scores among all support channels.
