📍 Hilton Cartagena, Colombia
📅 May 7–8, 2025
📌 Stand 67
INO CX made a dynamic appearance at the Customer Experience Summit 2025 in Cartagena, Colombia — one of the most important gatherings for the customer experience industry in Latin America. Hosted by BPrO, this event brought together a vibrant mix of CX professionals, BPO leaders, technology innovators, and global exhibitors.
INO CX was proud to showcase its omnichannel customer engagement platform at Stand 67, where many meaningful conversations took place over the two-day summit.
Why CX Summit Colombia was key for INO CX
This summit wasn’t just another stop on the calendar — it marked an important step in INO CX’s growth across the LATAM region.
Latin America is a strategic market, and the event confirmed why: CX maturity is accelerating here. The region is embracing AI, automation, and digital transformation while maintaining a strong human touch — values that align deeply with INO CX’s vision.
Showing up in Cartagena was about more than visibility. It was about being present, listening to the market, and deepening relationships with current and future partners.
What happened at Stand 67
Over two packed days, the INO CX team connected with industry players across LATAM — from large-scale BPOs to agile tech-driven service providers.
At Stand 67, attendees could:
- Explore live demos of INO CX’s unified platform, covering voice, messaging, email, SMS, and more.
- Engage in discussions about omnichannel strategy, performance KPIs, and AI-powered CX.
- Meet the team behind the tech — and talk openly about local challenges and how INO CX can help solve them.
Takeaways and next steps
The themes of the summit — from human-centric service models to smart automation and personalization — only strengthened INO CX’s belief in its mission: to deliver powerful, flexible, and intuitive CX solutions that help brands thrive.
The conversations at CX were just the beginning. INO CX is committed to expanding its footprint in LATAM with the same energy, dedication, and innovation that defines its approach across markets.
A big thank you to everyone who stopped by the stand, and to BPrO for hosting a truly impactful event.
Let’s keep building — juntos. ¡Nos vemos pronto!
