📍 Paris, France
📅 December 14, 2023
📌 Private Afterwork Event
INO CX teamed up with Google Chrome OS to host an exclusive afterwork event in Paris, dedicated to exploring how artificial intelligence and secure cloud-first workstations can transform customer experience. This invitation-only gathering brought together CX leaders, IT experts, and innovation-minded decision-makers in a relaxed yet insightful setting.
Event Recap
Moderated by Manuel Jacquinet, editor-in-chief of En-Contact magazine, the evening featured Philippe Kauffmann, Chrome Enterprise Sales Lead, presenting Chrome OS for business as a secure, easy-to-manage, and productive solution for hybrid work.
– Customer Testimonial: Vanina Poirier, Directrice de la relation client at O2 Care Services, shared her experience with INO CX solutions, explaining how they have improved efficiency and service quality across a vast national network.
– Innovation Showcase: INO CX presented its AI and automation capabilities, showing how these tools support agents in real time, personalize customer interactions, and optimize operational workflows.
– Panel Discussion:
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Thierry de Laitre, Directeur Centre de Solutions Applicatives at AP-HP, discussed the potential and challenges of AI in the healthcare sector.
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Vanina Poirier addressed tangible benefits AI can bring to customer-facing teams.
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The exchanges were rich and practical, offering a clear view of how AI, secure cloud platforms, and omnichannel tools can transform customer experience.
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– Closing Cocktail: The evening concluded with an informal reception, giving participants the chance to network and exchange ideas in a relaxed atmosphere.
Key Takeaways
1. Security and Simplicity are Game-Changers
Chrome OS’s built-in proactive security and simplified fleet management directly address IT and compliance concerns in customer service environments.
2. AI is Already Here — and Working
INO CX demonstrated how AI tools are not a distant promise but a present-day asset for agent assistance, data enrichment, and personalized engagement.
3. Hybrid Work Needs Cloud-First Tools
With distributed teams becoming the norm, Chrome OS and INO CX together provide the agility to keep CX operations consistent and high-performing anywhere.
4. Partnerships Drive Real Impact
The INO CX × Chrome OS collaboration underlines the importance of aligning technology providers to deliver end-to-end solutions.
What’s Next
This afterwork marks just the beginning of a deeper collaboration between INO CX and Chrome OS. In 2024 and beyond, the focus will be on:
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Continuing to explore how INO CX’s omnichannel expertise and Chrome OS’s secure, cloud-native approach can work together to support evolving customer experience needs.
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Continuing to explore AI-driven innovation to optimize customer interactions.
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Hosting more targeted events to engage directly with CX and IT leaders.
A special thank you to all attendees for their insights and engagement — and to the Google team for their collaboration in making this event a success.
