📍 Paris, France
📅 April 4, 2024
📌 Private Event
Moderated by Manuel Jacquinet, Editor-in-Chief of En-Contact magazine and founder of the Experience Client/The French Forum, this exclusive event brought together leaders from Payfit, JOTT, Onepilot, Doctolib, ChromeOS, and INO CX to explore how customer experience strategies are evolving in digital-native companies.
Event Recap
The morning opened with Payfit and Google sharing how ChromeOS boosts security, agility, and IT simplicity in fast-growing SaaS environments.
Next, JOTT and Onepilot explained how they scale customer care without losing quality, using multilingual support and AI for agent assistance, ticket analysis, and quality control.
A panel discussion with Doctolib and Onepilot, moderated by Manuel Jacquinet, explored concrete AI use cases in CX, from faster response times to higher satisfaction scores.
Finally, INO CX showcased its latest omnichannel innovations, demonstrating how its unified platform and ChromeOS create secure, scalable, and data-driven customer experiences.
Key Takeaways
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AI is operational now: from real-time agent assistance to automated quality checks, AI is already driving measurable gains in CX performance.
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Security and agility matter most: for digital-native companies, ChromeOS’s proactive security and ease of deployment offer clear advantages.
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Omnichannel is a must: customers expect a consistent experience across voice, chat, email, social, and back-office processes.
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Scalability without sacrificing quality: partnerships like Onepilot’s model show how to handle volume spikes without backlog.
What’s Next
INO CX will continue working with technology partners like ChromeOS to help fast-growing companies in France and beyond build secure, scalable, and human-centered customer experience strategies. Future events will dive deeper into AI innovation, operational excellence, and industry-specific challenges.
