New Success Story: Discover how tiko reduced wait times by 40% with INO CX

Catégorie Produit: Capacities

Three mobile phone screens displaying incoming calls: one marked as spam, one from an unknown number, and one with a personalized caller ID showing a company name, logo, and reason for the call.

Caller ID Personalization

HomeProduitsCapacitiesPage 2 Personalized Caller Identity That Builds Trust—Before the First Word Most outbound calls go unanswered—especially when the number is unfamiliar or flagged as spam. With INO Connect+ and its…
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Interfaces of INO CX showcasing email features: rich email editor with CC, BCC, subject, queue, and priority options; dynamic template editor; email queues; and KPI dashboards for email performance.

Email for Contact Centers

HomeProduitsCapacitiesPage 2 Unified Email Communication for Faster, Smarter Support Engage with your customers at their convenience with INO CX’s email solutions. Offer personalized, round-the-clock support and ensure transparent communication with…
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sms&email

SMS Messaging for Customer Service

HomeProduitsCapacitiesPage 2 Reach Customers Instantly with Powerful SMS Solutions Reach your customers where they are – on their mobile devices. With INO CX's SMS solutions, you can send timely updates,…
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products integrations api

API Integrations

HomeProduitsCapacitiesPage 2 Unleash the Full Potential of Your Customer Experience with API Integrations Seamlessly connect INO CX with your business tools using powerful APIs. Automate workflows, synchronize data, and personalize…
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secure payment

Secured Payment

HomeProduitsCapacitiesPage 2 Build Trust and Delight with Seamless Payment Experiences INO Pay delivers secure, seamless payment solutions that enhance customer trust and satisfaction, making every transaction part of a superior…
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INO CX quality monitoring interface showing customer-agent interaction scoring, evaluator comments, communication and resolution performance metrics, and audio playback for call review.

Quality Monitoring

HomeProduitsCapacitiesPage 2 Ensure Service Excellence with Advanced Quality Monitoring Monitor every interaction, evaluate agent performance, and deliver consistent, high-quality service that enhances customer satisfaction and loyalty. Explore solutions Trusted by…
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products capacities security

Security

HomeProduitsCapacitiesPage 2 Experience Excellence, Backed by Unrivaled Security At INO CX, we prioritize the security of your data and communications, ensuring robust protection at every stage. Our infrastructure and solutions…
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AI-powered speech analytics and automation workflow from INO CX showing a transcribed customer-agent conversation with keyword detection and a smart escalation process flowchart, including priority case creation, ticket assignment, and post-call CSAT survey.

AI & Automation

HomeProduitsCapacitiesPage 2 AI Automation That Elevates Every Contact Center Interaction Boost operational efficiency and enhance the quality of service with intelligent automation. INO CX helps you streamline processes, reduce handling…
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products capacities phone numbers

Phone Number

HomeProduitsCapacitiesPage 2 The Right Number for Every Need Take control of your business communications with INO's advanced phone number solutions available worldwide. Choose from geographic, toll-free, premium-rate, and international numbers…
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All Capacities

HomeProduitsCapacitiesPage 2 Master Every interaction, Boost Every Performance. A single platform to manage all your channels: voice, messaging, email, SMS, payment, campaigns, supervision, CRM integrations… INO CX centralizes your tools,…
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