New Success Story: Discover how tiko reduced wait times by 40% with INO CX
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Next-Gen Digital Customer Engagement: Meet Customers Where They Are

Seamlessly connect with customers via chat, SMS, email, social messaging, and video calls—all in one innovative platform.
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products capacities digital engagements
Trusted by 300+ businesses

Thriving in the Digital Age with Customer Service Excellence

Connect Anytime, Anywhere

Be available 24/7 across all customer-preferred channels, providing instant support and ensuring consistent engagement that builds trust and customer satisfaction.

Seamless Customer Journeys

Integrate live chat, SMS, email, social messaging, and video calls into one unified platform for smooth, consistent experiences across all touchpoints in the customer lifecycle.

Personalized Interactions

Use customer history, preferences, and context to deliver tailored responses that create meaningful connections and foster lasting loyalty.
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The Must-Have Features for Digital Customer Engagement

Live Chat Integration

Provide instant, real-time support to customers by integrating live chat into your website or app, ensuring faster resolutions and increased satisfaction.
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SMS Messaging

Send personalized updates, appointment reminders, and transactional notifications via SMS, delivering timely messages directly to your customers’ mobile devices.
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Smart Email Management

Optimize email responses with customizable templates, advanced routing, and automated follow-ups, ensuring efficient and professional customer communication every time.
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Social Messaging Integration

Connect effortlessly with customers on WhatsApp, Facebook Messenger, and Telegram to deliver personalized and responsive service on their favorite platforms.
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Video Call Support

Enhance your customer service with face-to-face video calls, perfect for resolving complex queries or providing personalized consultations.
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Omnichannel Routing

Link all your channels—live chat, SMS, email, social messaging, and video—so customers get the same smooth experience everywhere.
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Multi-Account Management

Handle multiple accounts, like WhatsApp numbers or Facebook pages, all from one platform. Organize them easily and switch between them quickly.
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360° Customer View

Access detailed customer profiles, interaction histories, and preferences in one place, empowering agents to deliver personalized and effective support.
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Real-Time Reporting and Analytics

Gain actionable insights with performance metrics and real-time analytics, enabling you to refine strategies and improve engagement across all channels.
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How to Use Digital Channels for Better Engagement

Real-Time Customer Support

Use live chat and social messaging to answer customer questions instantly, reducing wait times and improving satisfaction.

Proactive Notifications

Send SMS or email to keep customers updated about orders, appointments, or service changes without them needing to ask.

Campaign and Promotion Management

Run marketing campaigns via SMS and social messaging with targeted offers, driving engagement and boosting conversions.
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Why Choosing INO CX

INO CX is designed to empower your digital contact center with the tools, support, and innovation needed to deliver exceptional customer experiences. Here’s why businesses trust us to elevate their customer interactions:

All-in-One Platform

INO CX unifies all communication channels—voice, email, SMS, chat, and social media—ensuring a seamless, omnichannel experience.

Customizable Solutions

Adapt workflows, features, and reporting to meet specific business needs, ensuring your outbound campaigns align with strategic objectives.

Built to Grow

Our cloud-based platform adapts as your business evolves, with flexible integrations and custom options to meet your needs.

Exceptional Service

Our team provides expert guidance from onboarding to ongoing support, helping you optimize every aspect of your contact center.
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Hear It from Our Customers

At Tiko, staying close to our users and improving customer satisfaction is our priority. And INO CX makes that possible.

Aurore FLACH
Customer Relationship Director at Tiko

INO CX’s flexibility and advanced routing capabilities helped us manage our transition smoothly, boost responsiveness, and elevate customer satisfaction.

Olivier COUDERT
Technical Support Manager at Securitas Technology France

INO CX is one of the most agile and high-performing tools I have ever tested. I also loved the collaboration with the teams—it was simply amazing. Just for that, I would recommend INO to all my peers!

Vanina POIRIER
Customer Service Director at O2 Care Services

INO GLOBAL embodies professionalism, responsiveness, and a client-centric approach. I especially appreciate their close support and ability to listen to customer needs.

Guénaël REGNIER
Member Relations Manager at UMR

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Get Started with digital contact center channels Today!

Streamline your campaigns and elevate customer engagement with INO CX’s digital contact center software.
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Frequently Asked Questions About Contact Center Digital Channels

Contact center digital channels are communication tools like live chat, SMS, email, video, and social messaging platforms such as Facebook Messenger and WhatsApp. These channels enable businesses to engage with customers across various touchpoints, ensuring consistent customer interactions and seamless contact center operations.

Digital channels provide real-time responses to customer inquiries, ensuring faster issue resolution and meeting customer expectations. By unifying all channels into a single contact center software platform, businesses can offer a consistent, personalized experience that boosts customer satisfaction and loyalty.

Uniting digital channels allows businesses to manage customer interactions from one platform, creating a seamless experience for both customers and agents. Agents can switch between live chat, email, SMS, and social messaging without losing context, improving efficiency. For customers, it ensures consistent support, regardless of the channel they choose, which enhances customer satisfaction and loyalty.

INO CX integrates WhatsApp into its unified platform, allowing agents to handle WhatsApp conversations alongside other digital channels. Customers can send messages directly to your WhatsApp account, and agents can respond from the INO CX dashboard. Features like smart routing and customer profiles ensure efficient and personalized interactions.

INO CX goes beyond basic messaging applications by unifying all digital channels—including live chat, SMS, email, voice interactions, and social messaging platforms like WhatsApp and Facebook—into one seamless platform.

  • Unified Customer Interactions: Unlike standalone messaging apps, INO CX integrates all communication channels, ensuring consistent customer experiences and eliminating the need to switch between platforms.
  • Omnichannel Routing: Messages from all channels are intelligently routed to the right agent based on predefined rules, ensuring efficient issue resolution and high customer satisfaction.
  • Comprehensive Customer Insights: With a 360° customer view, agents can access interaction histories and customer profiles in real time, enabling personalized and context-aware conversations.
  • Advanced Automation: INO CX includes AI-driven tools like chatbots, automated workflows, and smart routing to optimize efficiency and reduce response times.
  • Real-Time Analytics: INO CX offers detailed reporting across all channels, providing actionable insights to refine strategies and improve contact center performance.
  • Enterprise-Grade Features: INO CX includes professional-grade capabilities like team management, compliance tools, multi-account handling, and integration with CRM and other business software.
  • Scalability and Reliability: Designed for enterprise use, INO CX ensures reliability even during high-traffic periods, offering 24/7 availability and robust support.

By consolidating digital communication into one powerful platform, INO CX simplifies contact center operations while delivering an exceptional customer experience.

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