Create an exceptional customer experience
Create an exceptional customer experience
Manage your omnichannel customer interactions thanks to INO CX, your 100% cloud, efficient and user-friendly platform.
Unify your interaction channels
Voice
Maximize customer satisfaction on the most used channel with features designed for you.
Intelligently manage your emails to automate and deliver relevant responses to your customers.
Live chat
Support your customers in real time by simply adding our live chat module.
Outbound campaign
Outbound call campaigns or VMS, go directly to your customers with our smart functions.
SMS
Get as close as possible to your customers by fully exploiting the potential of SMS, the channel that attracts their attention the most.
Manage your interactions from beginning to end
From the collection of flows, to analysis, through the management of interactions, our solution brings together all the features for your daily activities.
Unify
Intelligently capture, qualify and distribute all flows to the right advisors.
Interact
Put your advisers in the best conditions for responding to your customers from a single interface.
Supervisor
Easily monitor your advisors and the volumes of your customer interactions.
Analyze
Hot or cold, analyze your activity to measure your performance.
Manage your interactions from beginning to end
From the collection of flows, to analysis, through the management of interactions, our solution brings together all the features for your daily activities.
Easily manage your activities
With our contact center solution, each user benefits from a specific interface to accompany them in their daily missions and help them achieve their objectives.
Create your customer journeys, simplify user management... Configure the solution to meet your company's needs through a unified, intuitive and interconnectable interface.
360° customer view, tasks and files, supervision tools, real-time KPIs... Your agents and supervisors have all the tools they need to accomplish their daily missions in order to create an exceptional customer relationship.
Track your contact center with a clear and visual interface with hundreds of KPIs, customizable or ready-to-use dashboards, and scheduled reports.
View your contact center's key metrics on one screen in real time so you can track your daily performance and goals at a glance.
Easily manage your activities
Each user benefits from a specific interface to support them in their daily missions and help them achieve their goals.
Maker
Creation of your customer journeys, simplified user management, etc. Configure the solution to meet the needs of your business via a unified, intuitive and interconnectable interface.
Operator
360° customer view, tasks and files, supervision tools, real-time KPIs, etc. Your advisors and supervisors have all the tools they need to accomplish their daily missions.
Report
Monitor your business development with a clear and visual interface thanks to hundreds of KPIs, customizable or ready-to-use dashboards, and scheduled reports.
Screen
Display on a screen and in real time the key indicators of your contact center to be able to follow your performance and your daily objectives in the blink of an eye.
Simplify your daily management
A 100% cloud solution
Our solution enables teleworking without investing in telephony and without geographic constraints!
100% cloud
Our solution works wherever you are! All you need is a good internet connection.
Web RTC
Your advisers can make or receive calls from their browser, without physical or software installation.
A 100% cloud solution
Our enables allows teleworking without investing in telephony and without geographic constraints!
100% cloud
Our solution works wherever you are. All you need is a good internet connection.
Web RTC
Your advisers can make or receive calls from their browser, without physical or software installation.
An open platform
Integrate our solution with all CRMs and other business tools to have a 360° view of your customers.
API and Web Services
Integrate our solution with your business tools using our APIs and Web Services, which allow data to be easily exchanged.
Webhook
Collect information through push notifications sent through our webhooks and trigger actions at events relevant to you.
Salesforce connector
Access our interfaces easily and manage your interactions directly from Salesforce, to provide a continuous and personalized customer experience.
An open platform
Integrate our solution with all CRMs and other business tools to have a 360° view of your customers.
API and Web Services
Integrate our solution with your business tools using our APIs and Web Services, which allow data to be easily exchanged.
Webhook
Collect information through push notifications sent through our webhooks and trigger actions at events relevant to you.
Salesforce connector
Access our interfaces easily and manage your interactions directly from Salesforce, to provide a continuous and personalized customer experience.
A secured product
Reassure your customers, we make safety a priority.
A solution built on reliable infrastructures
We use reliable, recognized and secure partners to host our solution.
Contingency plans
We help you protect your business in the event of a breakdown or major incident with business continuity or disaster recovery plans.
A secured product
Reassure your customers, we make safety a priority.
A solution built on reliable infrastructures
We use reliable, recognized and secure partners to host our solution.
Contingency plans
We help you protect your business in the event of a breakdown or major incident with business continuity or disaster recovery plans.
Project support from beginning to end
Dedicated and passionate teams support you in all your contact center projects, from start to finish.
Deployment
With our dedicated teams, your projects are put into production between 3 and 6 weeks, depending on their complexity.
Support
Take advantage of training tools to quickly become self-sufficient on our solution.
Training
Our support team is at your disposal for any questions. The premium option allows you to benefit from proactive 24/7 service.
Project support from beginning to end
Dedicated and passionate teams support you in all your contact center projects, from start to finish.
Deployment
With our dedicated teams, your projects are put into production between 3 and 6 weeks, depending on their complexity.
Support
Our support team is at your disposal for any questions. The premium option allows you to benefit from proactive 24/7 service.
Training
Take advantage of training tools to quickly become self-sufficient on our solution.
They tell it better than we do!
Véronique Guirao
Customer Relationship Manager of Stanley Security FranceWhen working from home, employees simply log in with their user account, and nothing changes for their use. Our managers, on the other hand, can monitor the activity of their teams thanks to real-time statistics.
Thibaud Lecomte
Operation Director of SolerysThe INO CX solution is flexible, easy to deploy and easy to learn, which allows us to easily grow our teams. Moreover, INO has become a true partner for us. Its teams are responsive and attentive to help us create adapted solutions.
Cyril Raynaud
CEO of France AutomatismesWe are very satisfied with the solutions implemented. It has allowed us to respond precisely to our organizational problems and to considerably improve our quality of service without having to recruit.
Vanina Poirier
Customer Service Director at O2 Care ServicesINO CX is one of the most flexible and efficient I tested. I also enjoyed the collaboration with the team: it was wonderful. At least for it, I would recommend INO to all my peers!
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