Create an exceptional customer experience

Create an exceptional customer experience

Manage your omnichannel customer interactions thanks to INO CX, your 100% cloud, efficient and user-friendly platform. 

Cliente femme qui regarde son téléphone

Unify your interaction channels

Voice

 Maximize customer satisfaction on the most used channel with features designed for you.

Email

Intelligently manage your emails to automate and deliver relevant responses to your customers.

Live chat

Support your customers in real time by simply adding our live chat module.

Outbound campaign

Outbound call campaigns or VMS, go directly to your customers with our smart functions.

SMS

Get as close as possible to your customers by fully exploiting the potential of SMS, the channel that attracts their attention the most.

Manage your interactions from beginning to end

From the collection of flows, to analysis, through the management of interactions, our solution brings together all the features for your daily activities. 

Unify

Intelligently capture, qualify and distribute all flows to the right advisors. 

Interact

Put your advisers in the best conditions for responding to your customers from a single interface.

Supervisor

Easily monitor your advisors and the volumes of your customer interactions.

Analyze

Hot or cold, analyze your activity to measure your performance. 

Manage your interactions from beginning to end

From the collection of flows, to analysis, through the management of interactions, our solution brings together all the features for your daily activities. 

Solution centre de contact : gestion des agents et des compétences
Solution centre de contact : smart routing SVI
Solution centre de contact : historique des échanges et levée de fiche
Solution centre de contact : vision plateau et supervision
Solution centre de contact : KPIs et tableaux de bord
Solution centre de contact : KPIs et tableaux de bord
Solution centre de contact : vision des KPIs en un clin d'oeil pour les superviseurs

Easily manage your activities

With our contact center solution, each user benefits from a specific interface to accompany them in their daily missions and help them achieve their objectives.

Create your customer journeys, simplify user management... Configure the solution to meet your company's needs through a unified, intuitive and interconnectable interface.

360° customer view, tasks and files, supervision tools, real-time KPIs... Your agents and supervisors have all the tools they need to accomplish their daily missions in order to create an exceptional customer relationship.

Track your contact center with a clear and visual interface with hundreds of KPIs, customizable or ready-to-use dashboards, and scheduled reports.

View your contact center's key metrics on one screen in real time so you can track your daily performance and goals at a glance.

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Easily manage your activities

Each user benefits from a specific interface to support them in their daily missions and help them achieve their goals.

Maker

Creation of your customer journeys, simplified user management, etc. Configure the solution to meet the needs of your business via a unified, intuitive and interconnectable interface.

Solution centre de contact : smart r=

Operator

360° customer view, tasks and files, supervision tools, real-time KPIs, etc. Your advisors and supervisors have all the tools they need to accomplish their daily missions.

Solution centre de contact : historique des échanges et levée de fiche

Report

Monitor your business development with a clear and visual interface thanks to hundreds of KPIs, customizable or ready-to-use dashboards, and scheduled reports.

Solution centre de contact : KPIs et tableaux de bord

Screen

Display on a screen and in real time the key indicators of your contact center to be able to follow your performance and your daily objectives in the blink of an eye.

Solution centre de contact : KPIs et tableaux de bord

Simplify your daily management

A 100% cloud solution

Our solution enables teleworking without investing in telephony and without geographic constraints! 

100% cloud

Our solution works wherever you are! All you need is a good internet connection.

Web RTC

Your advisers can make or receive calls from their browser, without physical or software installation.

A 100% cloud solution

Our enables allows teleworking without investing in telephony and without geographic constraints! 

100% cloud

Our solution works wherever you are. All you need is a good internet connection. 

Web RTC

Your advisers can make or receive calls from their browser, without physical or software installation.

Femme qui utilise une solution 100% cloud

An open platform

Integrate our solution with all CRMs and other business tools to have a 360° view of your customers.

API and Web Services

Integrate our solution with your business tools using our APIs and Web Services, which allow data to be easily exchanged.

Webhook

Collect information through push notifications sent through our webhooks and trigger actions at events relevant to you.

Salesforce connector

Access our interfaces easily and manage your interactions directly from Salesforce, to provide a continuous and personalized customer experience. 

Screenshots solution centre de contact : solution ouverte APIs, Webhooks, Web Services

An open platform

Integrate our solution with all CRMs and other business tools to have a 360° view of your customers. 

API and Web Services

Integrate our solution with your business tools using our APIs and Web Services, which allow data to be easily exchanged.

Webhook

Collect information through push notifications sent through our webhooks and trigger actions at events relevant to you.

Salesforce connector

Access our interfaces easily and manage your interactions directly from Salesforce, to provide a continuous and personalized customer experience. 

A secured product

Reassure your customers, we make safety a priority. 

A solution built on reliable infrastructures

We use reliable, recognized and secure partners to host our solution. 

Contingency plans

We help you protect your business in the event of a breakdown or major incident with business continuity or disaster recovery plans. 

A secured product

Reassure your customers, we make safety a priority. 

A solution built on reliable infrastructures

We use reliable, recognized and secure partners to host our solution. 

Contingency plans

We help you protect your business in the event of a breakdown or major incident with business continuity or disaster recovery plans. 

Femme qui utilise une solution centre de contact sécurisé

Project support from beginning to end

Dedicated and passionate teams support you in all your contact center projects, from start to finish. 

Deployment

With our dedicated teams, your projects are put into production between 3 and 6 weeks, depending on their complexity.

Support

Take advantage of training tools to quickly become self-sufficient on our solution. 

Training

Our support team is at your disposal for any questions. The premium option allows you to benefit from proactive 24/7 service. 

Project support from beginning to end

Dedicated and passionate teams support you in all your contact center projects, from start to finish. 

Deployment

With our dedicated teams, your projects are put into production between 3 and 6 weeks, depending on their complexity.

Support

Our support team is at your disposal for any questions. The premium option allows you to benefit from proactive 24/7 service. 

Training

Take advantage of training tools to quickly become self-sufficient on our solution. 

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FROM RELATIONAL TO EXCEPTIONAL

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