Communicate instantly with your customers via messaging applications
Communicate instantly with your customers via messaging applications
With INO CX, exchange with your customers on the most popular instant messaging applications and meet their need for immediacy, while offering efficient assistance and creating a relationship of trust.
Be present on your customers' favorite messaging applications
With INO CX, you can respond directly or on demand to customer requests from the most popular instant messaging applications.
Facebook Messenger
Deliver a smooth, efficient experience for your customers and agents
Optimize customer care
Save your customers precious time with our intelligent features that make it possible for you to personalize your welcome message and direct your customers to the right resources.
Smart routing
Route interactions to the right resources to improve customer care and employee productivity.
Welcome message
Greet your contacts with an automatic, personalized message to create a positive experience right from the start.
Preferred agent
Assign conversations to the last agent with whom the customer was in contact, or to the agent with whom they prefer to talk.
Queue
Set up distribution rules, specify waiting times and implement an overflow strategy to route your customers to another queue if necessary.
Optimize customer care
Save your customers precious time with our intelligent features that make it possible for you to personalize your welcome message and direct your customers to the right resources.
Smart routing
Route interactions to the right resources to improve customer care and employee productivity.
Welcome message
Greet your contacts with an automatic, personalized message to create a positive experience right from the start.
Preferred agent
Assign conversations to the last agent with whom the customer was in contact, or to the agent with whom they prefer to talk.
Queue
Set up distribution rules, specify waiting times and implement an overflow strategy to route your customers to another queue if necessary.
Unify interaction management
Make it easier for your agents and centralize your communication channels, including instant messaging (WhatsApp and Facebook Messenger). You can then offer consistent customer journey.
Multi-account management
Manage your different Facebook pages and WhatsApp numbers on the same interface, and set up your settings (time zones, session duration, language) with ease.
Customer information
Conversation history, Customer profile retrieval… Access all the customer’s information when they contact you, so you can provide them with a personalized response.
Folder creation and management
Create folders during the discussion with the customer for better internal follow-up and organization of information.
Unify interaction management
Make it easier for your agents and centralize your communication channels, including instant messaging (WhatsApp and Facebook Messenger). You can then offer consistent customer journey.
Multi-account management
Manage your different Facebook pages and WhatsApp numbers on the same interface, and set up your settings (time zones, session duration, language) with ease.
Customer information
Conversation history, Customer profile retrieval… Access all the customer’s information when they contact you, so you can provide them with a personalized response.
Folder creation and management
Create folders during the discussion with the customer for better internal follow-up and organization of information.
Keep a close eye on your messaging exchanges
Our supervision functions and analysis tools will enable you to control the flow of interactions with your customers via instant messaging applications.
Supervisory tools
Take advantage of our supervision features to monitor your messaging exchanges in real time.
Dashboards
Create your own dashboards with dedicated messaging indicators, visual graphs and filters.
Scheduled reports
Take advantage of consolidated reports, which can be exported as required, to analyze your messaging activity in detail.
They tell it better than we do !
You have projects? Contact us!
Amélie Beck
Sales Administration Manager of Saint MaclouWe have chosen INO PAY in order to give our in-store advisers the possibility of selling and collecting payments from customers in complete security. INO was very efficient and both advisers and customers were satisfied! It's reliable and secure, we really appreciate it.
Maxime Julliard
Commercial Director of GERIThe INO solution is modern, agile and answers very well to the technical and functional requirements of our project.
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