Thanks to its simplicity and availability, email remains a very popular communication channel for consumers. With INO CX, let your customers reach you whenever they want, and create an experience that truly sets you apart.
Increase the transparency of your interactions through email by giving your customers access to your answers whenever they want.
Thanks to the unified interface, your agents have all the information they need to provide customized responses to emails and increase customer satisfaction.
Let your customers reach you whenever they want, thanks to a channel that’s always available, even outside your opening hours.
With our inbound email management software, intelligently distribute incoming messages and route them to the right place according to your own criteria: resource availability, advisor skills, business rules…
Analyze your incoming emails and distribute them to the right resources, based on different variables: sender, language detected…
Automatically distribute emails to your operators or let them work independently by tapping into the email pool.
With our inbound email management software, intelligently distribute incoming messages and route them to the right place according to your own criteria: resource availability, advisor skills, business rules…
Analyze your incoming emails and distribute them to the right resources, based on different variables: sender, language detected…
Automatically distribute emails to your operators or let them work independently by tapping into the email pool.
Make your agents’ day-to-day work easier, and optimize the assistance they provide to your customers.
Gather your emails in a single interface, as well as your calls and other interactions, for a 360° view of the customer and optimized responses.
Email history, record lifting… Give your advisors access to all the customer information they need.
Control your company’s image and help advisors to improve their skills with a range of supervision and follow-up tools.
Review your advisors’ emails systematically or on request and approve transmission, for control over your service quality.
Set a maximum time limit for processing an email in line with your goals and business volumes.
Make your agents’ day-to-day work easier, and optimize the assistance they provide to your customers.
Gather your emails in a single interface, as well as your calls and other communications, for a 360° view of the customer and optimized responses.
Email history, Customer profile retrieval… Give your advisors access to all the customer information they need.
Control your company’s image and help advisors to improve their skills with a range of supervision and follow-up tools.
Review your advisors’ emails systematically or on request and approve transmission, for control over your service quality.
Set a maximum time limit for processing an email in line with your goals and business volumes.
Provide response templates with dynamic and customisable variables to optimise response time and keep control over your advisors’ communication.
Make it possible for your agents to share attachments, images and other document formats to respond to customer requests or illustrate what they’re saying.
Access classic messaging tools: font customisation, spell checker, cc and bcc, reply, reply to all, attachments…
We provide you with data that will enable you to identify problems, evaluate the performance of your advisors and your email management.
Consultez les performances de vos emails en temps réel.
Choisissez les KPIS à suivre et adaptez vos tableaux selon vos besoins.
Profitez de rapports personnalisés et exportables.
The INO CX integration with Salesforce has given us the means to personalize our customer relationships while increasing efficiency, a real asset for our services.
With INO CX, there is always a solution. The teams were very efficient and both consultants and clients were very satisfied!
We are really happy with the result because after one and a half days, all the consultants were able to work normally, and we were able to handle the numerous calls from customers while respecting our service quality objectives.
We are very satisfied with the solutions implemented. It has allowed us to respond precisely to our organizational problems and to considerably improve our quality of service without having to recruit.
The INO CX solution is flexible, easy to deploy and easy to learn. Moreover, INO has become a true partner for us. Its teams are responsive and attentive to help us create adapted solutions.
INO CX is one of the most flexible and efficient I tested. I also enjoyed the collaboration with the team: it was wonderful. At least for it, I would recommend INO to all my peers!
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