Manage your incoming and outgoing emails

Manage your incoming and outgoing emails

Thanks to its simplicity and availability, email remains a very popular communication channel for consumers. With INO CX, let your customers reach you whenever they want, and create an experience that truly sets you apart.

Homme qui envoie un email

Offer your customers quality experiences

Keep track of your exchanges

Increase the transparency of your interactions through email by giving your customers access to your answers whenever they want.

Optimize your customer service

Thanks to the unified interface, your agents have all the information they need to provide customized responses to emails and increase customer satisfaction.

Be reachable 24/7

Let your customers reach you whenever they want, thanks to a channel that’s always available, even outside your opening hours.

Optimize your email processing

Route your emails to the right resources

With our inbound email management software, intelligently distribute incoming messages and route them to the right place according to your own criteria: resource availability, advisor skills, business rules…

Smart routing

Analyze your incoming emails and distribute them to the right resources, based on different variables: sender, language detected…

Push/pull mode

Automatically distribute emails to your operators or let them work independently by tapping into the email pool.

Smart routing email

Route your emails to the right resources

With our inbound email management software, intelligently distribute incoming messages and route them to the right place according to your own criteria: resource availability, advisor skills, business rules…

Smart routing

Analyze your incoming emails and distribute them to the right resources, based on different variables: sender, language detected…

Push/pull mode

Automatically distribute emails to your operators or let them work independently by tapping into the email pool.

Offer a better agent experience

Make your agents’ day-to-day work easier, and optimize the assistance they provide to your customers.

Unified interface

Gather your emails in a single interface, as well as your calls and other interactions, for a 360° view of the customer and optimized responses.

Customer information

Email history, record lifting… Give your advisors access to all the customer information they need.

Support your agents on a daily basis

Control your company’s image and help advisors to improve their skills with a range of supervision and follow-up tools.

Proofreading

Review your advisors’ emails systematically or on request and approve transmission, for control over your service quality.

Processing time

Set a maximum time limit for processing an email in line with your goals and business volumes.

Offer a better agent experience

Make your agents’ day-to-day work easier, and optimize the assistance they provide to your customers.

Unified interface

Gather your emails in a single interface, as well as your calls and other communications, for a 360° view of the customer and optimized responses.

Customer information

Email history, Customer profile retrieval… Give your advisors access to all the customer information they need.

Outil de traitement d'email sur INO CX
Homme qui traite un email sur son ordinateur

Support your agents on a daily basis

Control your company’s image and help advisors to improve their skills with a range of supervision and follow-up tools.

Proofreading

Review your advisors’ emails systematically or on request and approve transmission, for control over your service quality.

Processing time

Set a maximum time limit for processing an email in line with your goals and business volumes.

configure your emails with tools tailored to your needs

Response template

Provide response templates with dynamic and customisable variables to optimise response time and keep control over your advisors’ communication.

Images and attachments

Make it possible for your agents to share attachments, images and other document formats to respond to customer requests or illustrate what they’re saying.

Email processing tools

Access classic messaging tools: font customisation, spell checker, cc and bcc, reply, reply to all, attachments…

Measure your email performance

We provide you with data that will enable you to identify problems, evaluate the performance of your advisors and your email management.

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Statistiques en temps réel

Consultez les performances de vos emails en temps réel.

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Tableaux de bord

Choisissez les KPIS à suivre et adaptez vos tableaux selon vos besoins.

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Rapports consolidés exportables

Profitez de rapports personnalisés et exportables.

They tell it better than we do!

CREATING EXCEPTIONAL CUSTOMER RELATIONSHIP

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Creating exceptional customer relationship

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