New Success Story: Discover how tiko reduced wait times by 40% with INO CX
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Outbound Call Center Software That Drives Results

Empower your call center with advanced outbound solutions. Maximize efficiency, enhance engagement, and achieve your goals.
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INO CX outbound calling interface displaying a dialer keypad, campaign management table with progressive and power dialer modes, and key call performance indicators including contact rate, average call duration (ACD), and calls per hour.
Trusted by 300+ businesses

Reach Further, Connect Better

Proactive Customer Engagement

Connect with customers at the right time, delivering targeted, personalized communications that drive conversions and foster loyalty.

Improved Agent Efficiency

Use predictive dialing and automation to reduce idle time, handle more calls, and boost overall team productivity.

Enhanced Customer Experiences

Deliver tailored outbound calls that resonate with customers, ensuring each interaction feels relevant and leaves a positive impression.
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Key Tools for Outbound Campaign Success

Power Dialer

Automates call initiation, connecting agents only to live calls, optimizing their time for meaningful customer interactions.
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Progressive Dialer

Initiates calls as agents become available, ensuring smoother transitions and reducing customer wait times for an enhanced experience.
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VMS Campaign

Leave pre-recorded voice messages on voicemails, letting agents focus on high-value tasks and improving campaign efficiency.
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Answering Machine Detection

Identify voicemail boxes and decide whether to leave a message or reschedule a call, streamlining call handling.
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Push/Pull Mode

Distribute calls dynamically or let agents select them manually, aligning call handling with campaign objectives and agent availability.
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Call Blending

Seamlessly alternate between inbound and outbound calls, ensuring optimal agent productivity by minimizing idle time and maximizing engagement opportunities across campaigns.
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Multi-Campaign Management

Manage multiple campaigns concurrently from a unified interface, simplifying operations and maximizing outreach.
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Customer Profile Retrieval

Access complete customer data before a call, enabling tailored and context-driven communication that resonates with the recipient.
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Supervision & Quality Monitoring

Empower advisors with real-time support using tools like whisper coaching, call recording, and discreet monitoring to maintain and enhance service quality.
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Scripting & AI Knowledge Base

Equip advisors with dynamic call scripts and an AI-driven knowledge base, providing real-time answers and consistent guidance for efficient, accurate, and personalized customer interactions.
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Logo and Caller ID Customization

Increase answer rates by displaying your company name, logo, and calling reason on devices. Avoid being ignored or marked as spam with clear, professional identification.
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Phone Number Provision

Access a range of phone numbers, including local, toll-free, and international, to support your outbound campaigns and ensure reliable, professional communication with your audience.
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Why Choosing INO CX

INO CX is designed to empower your outbound contact center with the tools, support, and innovation needed to deliver exceptional customer experiences. Here’s why businesses trust us to elevate their customer interactions :

All-in-One Platform

INO CX unifies all communication channels—voice, email, SMS, chat, and social media—ensuring a seamless, omnichannel experience.

Customizable Solutions

Adapt workflows, features, and reporting to meet specific business needs, ensuring your outbound campaigns align with strategic objectives.

Built to Grow

Our cloud-based platform adapts as your business evolves, with flexible integrations and custom options to meet your needs.

Exceptional Service

Our team provides expert guidance from onboarding to ongoing support, helping you optimize every aspect of your contact center.
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Hear It from Our Customers

At Tiko, staying close to our users and improving customer satisfaction is our priority. And INO CX makes that possible.

Aurore FLACH
Customer Relationship Director at Tiko

INO CX’s flexibility and advanced routing capabilities helped us manage our transition smoothly, boost responsiveness, and elevate customer satisfaction.

Olivier COUDERT
Technical Support Manager at Securitas Technology France

INO CX is one of the most agile and high-performing tools I have ever tested. I also loved the collaboration with the teams—it was simply amazing. Just for that, I would recommend INO to all my peers!

Vanina POIRIER
Customer Service Director at O2 Care Services

INO GLOBAL embodies professionalism, responsiveness, and a client-centric approach. I especially appreciate their close support and ability to listen to customer needs.

Guénaël REGNIER
Member Relations Manager at UMR

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Phone Number

Get local, toll-free, and international business numbers with INO CX. Manage calls, routing, and telecom services from one platform—flexible, scalable, and certified.
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Get Started with Outbound Voice Today!

Streamline your campaigns and elevate customer engagement with INO CX’s outbound call center software.
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Frequently Asked Outbound Voice Questions

An outbound campaign is a structured strategy where businesses proactively reach out to customers or prospects through phone calls, emails, or messages. These campaigns are often used for sales, customer retention, lead generation, re-engagement, or providing critical updates. Outbound campaigns aim to establish meaningful customer interactions and drive measurable results.

Outbound voice enhances productivity by leveraging advanced automation tools like predictive and progressive dialing. These features eliminate manual dialing and minimize downtime, allowing agents to focus on meaningful conversations. By streamlining workflows, reducing idle time, and automating routine tasks, outbound voice ensures that agents can handle more calls efficiently while delivering a personalized experience.

Before creating a campaign in INO CX, ensure you have access to the platform, a list of target contacts, and predefined campaign objectives. For enhanced performance, prepare any necessary scripts, call handling rules, and CRM integrations. Our team can guide you through these steps if needed.

Setting up a campaign in INO CX is simple. Log in, select your dialing mode, configure key settings like campaign name and call handling, and add your contacts. Enhance your campaign with tools like scripts or CRM integration, then activate and monitor it. Our team is always ready to assist you!

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