Engage in quality conversations with your contacts while maximising your productivity
Engage in quality conversations with your contacts while maximising your productivity
With INO CX’s automated dialer system, you can now communicate proactively and personally with your prospects and customers at the right time. In this way, you’ll be able to satisfy them fully, create a lasting bond with them and build up their loyalty over the long term.
Reach your targets with our outbound campaigns
Power dialer
The system automatically triggers calls and transfers those picked up by customers to agents or smart routing to maximize their communication time.
Progressive dialer
With our automatic caller, you can trigger a call when an agent is available, based on the data available. You’ll limit call abandonment.
VMS campaign
Leave a message on your customers’ voicemail so that agents can concentrate on value-added tasks.
Increase your productivity and that of your agents
With our automated telephone system, save your agents precious time by automating time-consuming tasks, targeting the right customers at the right time, and filtering out irrelevant contacts.
Call blending
With our automatic call distribution system, you can route outgoing calls to your available agents.
Push/pull mode
Push outgoing calls to your agents, or give them the option of manually dipping into the call pool.
Answering machine detection
Detect answering machines and develop a contact strategy: choose to leave a message or reschedule a call.
Easily configure your outbound calling campaigns
Our platform has been designed to simplify the day-to-day management of call campaigns.
Simple configuration of outgoing call campaigns
Configure, adjust and manage your outbound call campaigns, according to your constraints, via an intuitive, unified platform. You can assign an advisor to one or more campaigns.
Importing number lists
Easily import your phone number lists in CSV format and launch your campaigns in just a few clicks.
Intelligent distribution
Distribute calls to your advisors according to predefined rules based on your needs (skills, activities, priorities, etc.).
Simultaneous campaign
Trigger, set up and manage multiple campaigns at the same time, all from a single interface.
Personalize exchanges with customers
Offer your customers a tailor-made welcome by anticipating their needs, adapting interactions to the context and resolving their problems quickly.
Integration with your business tools
Integrate our automated telephone system with your CRM (especially Salesforce) or any other business tool to increase the efficiency of your advisors.
Customer information
Centralize data on a single interface. Your advisors will then have access to all the customer information they need (profile, history, etc.).
Easily configure your outbound calling campaigns
Our platform has been designed to simplify the day-to-day management of call campaigns.
Simple configuration of outgoing call campaigns
Configure, adjust and manage your outbound call campaigns, according to your constraints, via an intuitive, unified platform. You can assign an advisor to one or more campaigns.
Importing number lists
Easily import your phone number lists in CSV format and launch your campaigns in just a few clicks.
Intelligent distribution
Distribute calls to your advisors according to predefined rules based on your needs (skills, activities, priorities, etc.).
Simultaneous campaign
Trigger, set up and manage multiple campaigns at the same time, all from a single interface.
Personalize exchanges with customers
Offer your customers a tailor-made welcome by anticipating their needs, adapting interactions to the context and resolving their problems quickly.
Integration with your business tools
Integrate our automated telephone system with your CRM (especially Salesforce) or any other business tool to increase the efficiency of your advisors.
Customer information
Centralize data on a single interface. Your advisors will then have access to all the customer information they need (profile, history, etc.).
ENSURE THE QUALITY OF YOUR OUTGOING CALL CAMPAIGNS
Call script
Create, test and fine-tune outbound call guides for your advisors.
Call recording
Record exchanges between your agents and customers, so you can listen in at any time.
Discreet listening
Listen to the exchanges between your advisors and customers to ensure consistency.
Whispering
Give your agents advice when they encounter difficulties, directly during a call.
Ensure the quality of your outbound call campaigns
Support your advisors during calls with INO CX’s supervision features.
Exceed your goals
Whether you’re a customer service, collections or sales team, outbound calling campaigns will help you achieve your business objectives.
They tell it better than we do !
Amélie Beck
Responsable Administration des Ventes de Saint MaclouNous avons choisi INO PAY afin de donner à nos conseillers en magasin la possibilité de vendre et d'encaisser les clients en toute sécurité. INO a été très efficace et la satisfaction tant conseillers que clients était au rendez-vous ! C'est fiable et sécurisé, on apprécie vraiment.
Maxime Julliard
Directeur Commercial de GERILa solution INO est moderne, agile et répond très bien aux exigences techniques et fonctionnelles de notre projet.
You have projects? Contact us!
TO GO FURTHER...
