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Outbound Call Center Software That Drives Results

Supercharge your outbound operations with INO CX. Our cloud-based contact center software combines automation, real-time insights, and smart dialing modes to help your teams connect faster, perform better, and achieve more.
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INO CX outbound calling interface displaying a dialer keypad, campaign management table with progressive and power dialer modes, and key call performance indicators including contact rate, average call duration (ACD), and calls per hour.
Trusted by 300+ businesses

Reach Further, Connect Better

Proactive Customer Engagement

Engage the right customers at the right moment. Personalize every outbound interaction to drive conversions, increase customer loyalty, and maximize campaign ROI.

Improved Agent Efficiency

Reduce idle time and manual tasks. INO CX’s predictive and progressive dialers ensure agents focus only on live conversations, helping them handle more calls and close more deals.

Enhanced Customer Experiences

Deliver smart, personalized calls with contextual data at your agents’ fingertips. Every call becomes an opportunity to build trust and satisfaction.
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Power Your Campaigns With Advanced Tools

Equip your outbound teams with powerful, purpose-built features that turn strategy into results. From intelligent dialing modes to contextual customer insights and automation, INO CX provides the technology you need to execute high-performance outbound campaigns—faster, smarter, and with greater impact.

Power Dialer

Automates call initiation, connecting agents only to live calls, optimizing their time for meaningful customer interactions.
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Progressive Dialer

Initiates calls as agents become available, ensuring smoother transitions and reducing customer wait times for an enhanced experience.
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VMS Campaign

Leave pre-recorded voice messages on voicemails, letting agents focus on high-value tasks and improving campaign efficiency.
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Answering Machine Detection

Identify voicemail boxes and decide whether to leave a message or reschedule a call, streamlining call handling.
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Push/Pull Mode

Distribute calls dynamically or let agents select them manually, aligning call handling with campaign objectives and agent availability.
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Multi-Campaign Management

Manage multiple campaigns concurrently from a unified interface, simplifying operations and maximizing outreach.
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Call Blending

Seamlessly alternate between inbound and outbound calls, ensuring optimal agent productivity by minimizing idle time and maximizing engagement opportunities across campaigns.
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Customer Profile Retrieval

Access complete customer data before a call, enabling tailored and context-driven communication that resonates with the recipient.
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Automated Call Scheduling

Let agents or systems schedule follow-up calls automatically based on customer availability or campaign rules, ensuring timely, relevant outreach and better contact rates.
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Scripting & AI Knowledge Base

Equip advisors with dynamic call scripts and an AI-driven knowledge base, providing real-time answers and consistent guidance for efficient, accurate, and personalized customer interactions.
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Logo and Caller ID Customization

Increase answer rates by displaying your company name, logo, and calling reason on devices. Avoid being ignored or marked as spam with clear, professional identification.
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Phone Number Provision

Access a range of phone numbers, including local, toll-free, and international, to support your outbound campaigns and ensure reliable, professional communication with your audience.
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Integrated Supervision & Quality Control

Maximize performance, ensure compliance, and support your agents in real time. INO CX provides a comprehensive suite of supervision and quality assurance tools that help you coach smarter, monitor consistently, and elevate customer experiences across all outbound campaigns.
Live agent support during outbound calls using real-time coaching tools to improve service quality.

Live Listening

Monitor calls silently in real time to assess agent performance and identify coaching moments.

Whisper Coaching

Provide live, private guidance to agents during calls without the customer hearing.

Flash Messaging

Send instant messages directly to agents' screens to deliver updates or reminders during interactions.
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Agent quality scorecard evaluating customer interaction across two categories: communication skills and resolution efficiency. Each section includes key performance questions with individual scores and weights. The overall performance is summarized with a total score.

Call Recording

Record 100% or selected calls for playback, compliance review, or training purposes.

Custom Evaluation Forms

Create evaluation templates tailored to your business goals and assess calls using customizable scoring grids.

Post-Call Reviews

Annotate and score recorded conversations, and provide feedback that agents can access in their interface.
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Real-time outbound call campaign dashboard showing agent performance and contact outcomes.

Real-Time Dashboards

Monitor live performance metrics such as contact rate, AHT, wrap-up time, and agent availability.

Custom KPIs

Define and track metrics that matter most to your outbound goals, from sales conversion to first-contact resolution.

Agent-Level Reporting

Access individual and team performance stats to identify top performers and coaching opportunities.
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Remote supervision of outbound call campaigns with live call insights and remote intervention tools.

Remote Agent Support

Monitor and support remote agents just as efficiently as on-site staff.

Unified Operational View

Gain a unified view of all campaign activities and agent statuses from a single interface.

Automated Reporting

Create, schedule, and export detailed performance reports automatically.
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Seamless Omnichannel & CRM Integration

Connect your outbound voice strategy with the rest of your CX ecosystem:
Centralize customer data with a 360° view across all touchpoints.
Sync campaigns with your CRM or ERP tools using APIs, webhooks, or Salesforce connectors.
Enable click-to-call, call scheduling, and contextual data sharing directly from your CRM.
Discover how INO CX connects!

Secure, Scalable, Cloud-Native Platform

Support your outbound call center operations with secure, high-availability infrastructure built for performance at scale. INO CX delivers a cloud-native foundation that keeps your outbound campaigns running smoothly—ensuring maximum uptime, fast execution, and full compliance with data protection standards.
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Cloud-native platform for secure and scalable outbound call campaign management.
99.9% uptime SLA with multi-data center redundancy.
PCI-DSS compliant for secure transactions and tokenized payments.
TLS-encrypted interactions—even in remote work settings.

 Outbound Call Center in Action: Top Use Cases

Leverage the power of a smart outbound call campaign strategy to drive results, strengthen customer relationships, and increase operational efficiency. Whether you're managing large volumes or targeting high-value interactions, our outbound call center solution adapts to your business needs with precision and scalability.
Outbound call center strategy using customer attraction magnet to boost retention and re-engagement.

Customer Retention & Re-engagement

Reactivate inactive clients through personalized outbound call campaigns. Tailor your message based on customer history and preferences to rebuild trust and encourage repeat engagement.
Secure outbound call campaign for payment recovery with credit card and shield icons.

Payment Recovery & Collections

Optimize your debt recovery process with automated outbound campaigns. Combine predictive dialing with agent scripting to improve collection rates while maintaining a compliant approach.
Outbound call campaign for product promotions with discount, gift, and megaphone icons.

Product Promotions & Cross-Selling

Run highly targeted outbound call campaigns to promote new products or upsell relevant services. Agents are supported by CRM-integrated scripts and real-time data for personalized, persuasive, and effective customer calls.
3D illustration of a calendar, clock, notification bell, and chat bubble representing an outbound call center use case for appointment reminders and confirmations.

Appointment Reminders

Reduce no-shows and increase operational efficiency by automating appointment reminder calls. Trigger outbound calls based on predefined rules, with options to confirm, reschedule, or follow up.
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Why Choosing INO CX

INO CX is designed to empower your outbound contact center with the tools, support, and innovation needed to deliver exceptional customer experiences. Here’s why businesses trust us to elevate their customer interactions :

All-in-One Platform

INO CX unifies all communication channels—voice, email, SMS, chat, and social media—ensuring a seamless, omnichannel experience.

Customizable Solutions

Adapt workflows, features, and reporting to meet specific business needs, ensuring your outbound campaigns align with strategic objectives.

Built to Grow

Our cloud-based platform adapts as your business evolves, with flexible integrations and custom options to meet your needs.

Exceptional Service

Our team provides expert guidance from onboarding to ongoing support, helping you optimize every aspect of your contact center.
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Hear It from Our Customers

At Tiko, staying close to our users and improving customer satisfaction is our priority. And INO CX makes that possible.

Aurore FLACH
Customer Relationship Director at Tiko

INO CX’s flexibility and advanced routing capabilities helped us manage our transition smoothly, boost responsiveness, and elevate customer satisfaction.

Olivier COUDERT
Technical Support Manager at Securitas Technology France

INO CX is one of the most agile and high-performing tools I have ever tested. I also loved the collaboration with the teams—it was simply amazing. Just for that, I would recommend INO to all my peers!

Vanina POIRIER
Customer Service Director at O2 Care Services

INO GLOBAL embodies professionalism, responsiveness, and a client-centric approach. I especially appreciate their close support and ability to listen to customer needs.

Guénaël REGNIER
Member Relations Manager at UMR

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Salesforce CTI

Connect INO CX with Salesforce for seamless CTI. Boost agent productivity with click-to-call, screen pop, call logging, and real-time customer data—all in one view.
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Choose INO CX for AI-powered contact center solutions that streamline interactions, boost agent productivity, and enhance customer satisfaction.
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Phone Number

Get local, toll-free, and international business numbers with INO CX. Manage calls, routing, and telecom services from one platform—flexible, scalable, and certified.
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Get Started with Outbound Voice Today!

Streamline your campaigns and elevate customer engagement with INO CX’s outbound call center software.
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Frequently Asked Outbound Voice Questions

An outbound campaign is a structured strategy where businesses proactively reach out to customers or prospects through phone calls, emails, or messages. These campaigns are often used for sales, customer retention, lead generation, re-engagement, or providing critical updates. Outbound campaigns aim to establish meaningful customer interactions and drive measurable results.

Outbound voice enhances productivity by leveraging advanced automation tools like predictive and progressive dialing. These features eliminate manual dialing and minimize downtime, allowing agents to focus on meaningful conversations. By streamlining workflows, reducing idle time, and automating routine tasks, outbound voice ensures that agents can handle more calls efficiently while delivering a personalized experience.

Look for a platform that offers flexible dialing modes, real-time supervision tools, CRM integration, and campaign automation. Your ideal outbound call center solution should align with your goals—whether that’s lead generation, debt collection, or customer follow-up—and support both scalability and compliance.

INO CX is one of the best solutions for outbound call campaigns, offering a cloud-native, secure, and scalable platform. It includes campaign management tools, smart dialing, quality monitoring, and seamless CRM integrations—all accessible from a unified agent interface.

 

Before creating a campaign in INO CX, ensure you have access to the platform, a list of target contacts, and predefined campaign objectives. For enhanced performance, prepare any necessary scripts, call handling rules, and CRM integrations. Our team can guide you through these steps if needed.

Setting up a campaign in INO CX is simple. Log in, select your dialing mode, configure key settings like campaign name and call handling, and add your contacts. Enhance your campaign with tools like scripts or CRM integration, then activate and monitor it. Our team is always ready to assist you!

Yes! INO CX lets you tailor your outbound campaigns using customer data, segmentation, and personalized call scripts. Agents can access customer profiles in real time to adapt their pitch and create a more engaging conversation.

 

Absolutely. INO CX supports multiple concurrent outbound campaigns, allowing you to manage diverse customer segments, campaign objectives, and agent groups from a single interface.

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