Create a close relationship with outgoing text messages
Create a close relationship with outgoing SMS messages
With an open rate of almost 100%, SMS is an important lever for companies. With INO CX, meet your customers’ need for immediacy. The customer experience will be smoother on the device they use most.
Discover the uses of SMS marketing
Get in touch with your customers easily! SMS marketing can help you meet a number of challenges, from promotional operations to building customer loyalty.
Create your own customer journey, simplify user management... Configure the solution to meet your business needs via a unified, intuitive and interconnectable interface.
360° customer view, tasks and files, supervision tools, real-time KPIs... Your advisors and supervisors have all the tools they need to carry out their day-to-day tasks.
Keep track of your business with a clear, visual interface featuring hundreds of KPIs, customizable or ready-to-use dashboards, and scheduled reports.
Discover the uses of SMS marketing
Get in touch with your customers easily! SMS marketing can help you meet a number of challenges, from promotional operations to building customer loyalty.
Promotional SMS
Create your own customer journey, simplify user management… Configure the solution to meet your business needs via a unified, intuitive and interconnectable interface.
Transactional SMS
360° customer view, tasks and files, supervision tools, real-time KPIs… Your advisors and supervisors have all the tools they need to carry out their day-to-day tasks.
Relational SMS
Keep track of your business with a clear, visual interface featuring hundreds of KPIs, customizable or ready-to-use dashboards, and scheduled reports.
Create SMS campaigns with ease
Set up your campaigns according to your needs
Manage your SMS campaigns efficiently from the control platform.
Campaign programming
Define the sending mode (deferred, instant) and select the SMS template and recipients.
Recipient management
Create targeted SMS campaigns from a variety of sources: create mailing lists, import from an INO CX database…
Priority management
In just a few clicks, set up a dispatch order according to your company’s priorities: sensitive customers, VIPs…
Unsubscribe management
Give your contacts the option of unsubscribing by replying “stop” by SMS. This functionality is mandatory for your marketing and sales operations in many countries.
Send your SMS without constraints
Benefit from reliable SMS software with advanced features. So you can get information to your customers and prospects quickly and easily.
Mass and international SMS
Send bulk SMS messages to a large number of recipients, in France or abroad.
Integrate our INO CX solution with your business tools
Integrate our SMS sending software with your CRM or other business tools to automatically send your SMS messages.
APIs, Webhooks and Web Services
Our APIs, Webhooks and Web Services make it easy to exchange information between our SMS software and your business tools.
Dedicated Salesforce connectors
Simply access our SMS management interface and manage your shipments directly from Salesforce, to deliver a superior customer experience.
Set up your campaigns according to your needs
Manage your SMS campaigns efficiently from the control platform.
Campaign programming
Define the sending mode (deferred, instant) and select the SMS template and recipients.
Recipient management
Create targeted SMS campaigns from a variety of sources: create mailing lists, import from an INO CX database…
Priority management
In just a few clicks, set up a dispatch order according to your company’s priorities: sensitive customers, VIPs…
Unsubscribe management
Give your contacts the opportunity to unsubscribe by replying “stop” by SMS. This functionality is mandatory for your marketing and sales operations in many countries.
Send your SMS without constraints
Benefit from reliable SMS software with advanced features. So you can get information to your customers and prospects quickly and easily.
Mass and international SMS
Send bulk SMS messages to a large number of recipients, in France or abroad.
Simultaneous campaigns
Send several SMS campaigns at the same time.
Integrate our INO CX solution with your business tools
Integrate our SMS sending software with your CRM or other business tools to automatically send your SMS messages.
APIs, Webhooks and Web Services
Our APIs, Webhooks and Web Services make it easy to exchange information between our SMS software and your business tools.
Dedicated Salesforce connectors
Simply access our SMS management interface and manage your shipments directly from Salesforce, to deliver a superior customer experience.
OFFER YOUR AGENTS A SEAMLESS EXPERIENCE
Our solution has been designed to enable advisors to tailor SMS messages to customers’ needs.
They will also be able to send messages from an intuitive, unified interface, available via a web browser.
Offer your agents a seamless experience
Our solution has been designed to enable advisors to tailor SMS messages to customers’ needs.
They will also be able to send messages from an intuitive, unified interface, available via a web browser.
SMS template
Create, configure and manage your mailing templates and save precious time.
SMS personalization
Allow your agents to contextualize SMS messages, insert variables and choose the name displayed so your customers recognize you.
Analyze the results of your SMS campaigns
Real time statistics
Analyse the performances of the SMS campaigns in real time and adjust your campaigns directly from your SMS platform.
Dashboard and detailed reports
Take advantage of dashboards to finely analyse your SMS campaigns and detailed reports.
They tell it better than we do!
Catherine Achouch
Director of Customer Operations of ENIThe INO CX integration with Salesforce has given us the means to personalize our customer relationships while increasing efficiency, a real asset for our services.
Amélie Beck
Sales Administration Manager of Saint MaclouWith INO CX, there is always a solution. The teams were very efficient and both consultants and clients were very satisfied!
Renaud Marrache
CIO of FramWe are really happy with the result because after one and a half days, all the consultants were able to work normally, and we were able to handle the numerous calls from customers while respecting our service quality objectives.
Cyril Raynaud
CEO of France AutomatismesWe are very satisfied with the solutions implemented. It has allowed us to respond precisely to our organizational problems and to considerably improve our quality of service without having to recruit.
Thibaud Lecomte
Operations Director of SolerysThe INO CX solution is flexible, easy to deploy and easy to learn. Moreover, INO has become a true partner for us. Its teams are responsive and attentive to help us create adapted solutions.
Vanina Poirier
Customer Service Director at O2 Care ServicesINO CX is one of the most flexible and efficient I tested. I also enjoyed the collaboration with the team: it was wonderful. At least for it, I would recommend INO to all my peers!
TO GO FURTHER...
