Manage all your customers' outgoing and incoming calls
Manage all your customers' outgoing and incoming calls
Telephone remains the preferred channel for consumers to get in touch with a customer service department. Equip your business with high-performance, intelligent tools to manage all your customers’ inbound and outbound calls.
Streamline your call journey
Create a customized call journey with our intelligent features and deliver an exceptional customer experience.
You’ll be able to allocate incoming calls using voice command or the keypad, qualify customer needs and distribute call flows efficiently to the right resources.
IVR (interactive voice response)
Distribute incoming calls by routing them using voice command or the keypad to qualify needs and promote self-care.
ACD (automatic call distribution)
Distribute incoming calls to the right resources according to predefined criteria (times, preferred agents, etc.).
Voice recognition
Detect and analyse the words spoken by your customers to optimize incoming call distribution and minimize caller effort.
Call recording
Keep a history of your calls, play them back from your interface and set the length of time you want to keep them.
Queue
Establish distribution rules for your calls, and set up an overflow strategy to route them to another queue if necessary.
Call blending
Automatically distribute outgoing calls to your agents when there are no more incoming calls waiting.
Calendar management
Set your opening hours (opening hours, closing hours, weekends, holidays, etc.) and choose when you want to receive calls from your customers.
Welcome message
Turn written text into spoken text (text-to-speech), or load pre-recorded sounds directly onto the platform (voice announcement), to greet your callers.
Call deflection
Redirect a caller to an alternative, often digital, channel through which they can find an answer to their problem (live chat, FAQ…).
Efficiently distribute your incoming calls
Our ACD (Automatic Call Distribution) software lets you configure incoming call handling and adapt your queues. The objective? Reduce processing times and streamline your call flows.
Route calls to the right advisors
Distribute calls to the most competent agents available to best satisfy customer requests.
Offer a personalized customer experience
Identify your priority customers and direct them to the teams best suited to meet their specific needs.
Benefit from a user-friendly, graphic platform
From a platform designed just for you, you can easily create your own call scenarios, adapted to the needs and expectations of your customers.
Intuitive call flow design
Design your call flow with ease, using a graphical, uncluttered and ergonomic interface.
Real-time parameterization
With just a few clicks, you can modify configurations and optimize your customer experience in real time.
Efficiently distribute your incoming calls
Our ACD (Automatic Call Distribution) software lets you configure incoming call handling and adapt your queues. The goal? Reduce processing times and streamline your call flows.
Route calls to the right advisors
Distribute calls to the most competent agents available to best satisfy customer requests.
Offer a personalized customer experience
Identify your priority customers and direct them to the teams best suited to meet their specific needs.
Benefit from a user-friendly, graphic platform
From a platform designed just for you, you can easily create your own call scenarios, adapted to the needs and expectations of your customers.
Intuitive call flow design
Design your call flow with ease, using a graphical, uncluttered and ergonomic interface.
Real-time parameterization
With just a few clicks, you can modify configurations and optimize your customer experience in real time.
SIMPLIFY INCOMING AND OUTGOING CALL HANDLING
Your agents handle calls from a single, intuitive interface, available via a web browser. They will also benefit from a 360° view of customers.
Agent banner
Agents make, receive, transfer and categorize calls through a single interface.
Customer information
Access customer interaction histories across all communication channels, as well as all data from record-keeping.
Simplify inbound and outbound call handling
Your agents handle calls from a single, intuitive interface, available via a web browser. They will also benefit from a 360° view of customers.
SUPERVISE INCOMING AND OUTGOING CALL MANAGEMENT
Control your call center activity and your teams’ performance, remotely and in real time.
Oversee the management of incoming and outgoing calls
Control your call center activity and your teams’ performance, remotely and in real time.
Call recording
Record your agents’ conversations, set the conditions and play them back as needed.
Call scripting
Draft several call scenarios. Your agents can then use them to adapt their speech during calls.
Whispering
Intervene directly in the call to whisper advice to your agents.
Discreet listening
Listen discreetly to conversations between your agents and customers.
Benefit from tracking tools to optimize your call management
Our performance monitoring tools will enable you to optimize resource allocation and fine-tune your services to deliver an exceptional customer experience.
Dedicated KPIs
Track indicators to assess your advisors’ performance and call handling.
Dashboards
Benefit from dashboards that adapt to your needs (relevant KPIs, filters, visual graphs, etc.).
Scheduled reports
Receive reports by email according to your pre-defined criteria.
They tell it better than we do !
Amélie Beck
Sales Administration Manager of Saint MaclouWe have chosen INO PAY in order to give our in-store advisers the possibility of selling and collecting payments from customers in complete security. INO was very efficient and both advisers and customers were satisfied! It's reliable and secure, we really appreciate it.
Maxime Julliard
Commercial Director of GERIThe INO solution is modern, agile and answers very well to the technical and functional requirements of our project.
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