Zendesk Integration
Enhance Zendesk with INO CX CTI. Centralize calls, messaging, and customer data in one interface. Improve response time, tracking, and agent productivity effortlessly.
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At Tiko, staying close to our users and improving customer satisfaction is our priority. And INO CX makes that possible.
INO CX’s flexibility and advanced routing capabilities helped us manage our transition smoothly, boost responsiveness, and elevate customer satisfaction.
INO CX is one of the most agile and high-performing tools I have ever tested. I also loved the collaboration with the teams—it was simply amazing. Just for that, I would recommend INO to all my peers!
INO GLOBAL embodies professionalism, responsiveness, and a client-centric approach. I especially appreciate their close support and ability to listen to customer needs.
Contact center software is a digital platform that enables businesses to manage customer interactions across multiple channels—such as phone, email, chat, SMS, and social media. It helps route inquiries, monitor performance, automate workflows, and deliver consistent, personalized service. Unlike traditional call center systems, it supports both voice and digital channels for a unified customer experience.
A call center solution manages inbound and outbound calls by routing them to the appropriate agents based on predefined criteria like availability, skill set, and customer needs. It often includes features like call recording, IVR (Interactive Voice Response), and real-time analytics, all designed to streamline workflows, improve response times, and enhance customer satisfaction.
An omnichannel contact center allows customers to interact with support across multiple channels—such as phone, email, chat, social media, and SMS—seamlessly. It unifies these channels into a single platform, providing agents with a complete view of customer interactions to ensure consistent, personalized support regardless of the channel used. This approach enhances customer experience and boosts operational efficiency.
A call center typically focuses on voice-based communication—handling inbound or outbound phone calls only. In contrast, a contact center supports multiple channels (phone, email, chat, social media, etc.), offering a more flexible and modern approach to customer service. Contact centers are designed for today’s digital customers who expect support wherever they are.
Contact center software is used by customer support teams, sales departments, and service operations in companies of all sizes—from startups to large enterprises. Industries such as retail, e-commerce, banking, healthcare, travel, utilities, and public services rely on it to manage high volumes of customer interactions efficiently.
A cloud contact center solution offers flexibility, scalability, and remote accessibility, allowing teams to work from anywhere with minimal setup. Cloud solutions reduce IT maintenance, provide automatic updates, and offer robust data security, making them ideal for businesses seeking a reliable, scalable solution to support their customer service operations.
Custom call routing directs calls to the most suitable agent based on factors like agent skill, customer history, and call type. This ensures that each call reaches the right support agent, leading to faster resolutions and a more efficient call flow.
By centralizing all customer interactions, enabling intelligent routing, and giving agents a 360° view of each customer, contact center software helps provide faster, more accurate, and more personalized service. Features like real-time analytics, AI assistance, and automation further reduce response times and increase first-contact resolution.
Yes. INO CX offers native integrations and open APIs to connect with popular CRM and ERP platforms such as Salesforce, Microsoft Dynamics, and industry-specific systems. This allows your team to synchronize data, automate actions, and manage everything from a single interface.
Our pricing is based on a flexible license model, charged per user per month, allowing you to scale as needed. For detailed pricing and tailored options, please contact our sales team.
INO CX offers unified communication across all channels, AI-driven automation for efficiency, and real-time analytics for actionable insights. This flexible, cloud-based solution supports remote access, simplifies workflows, and boosts both agent productivity and customer satisfaction. Designed for ease of use, INO CX integrates seamlessly with Salesforce and other major CRMs, and offers extensive personalization to fit unique business needs. Plus, with INO's dedicated support and expert guidance, you’ll ensure a smooth implementation and long-term success.
Choosing the right contact center software depends on your business goals, customer communication channels, team structure, and technical ecosystem. Look for a platform that supports omnichannel engagement, integrates with your existing tools (like CRM/ERP), offers smart routing and automation, and provides actionable insights through real-time analytics.
Solutions like INO CX stand out by offering a scalable, cloud-native platform that adapts to your workflows, empowers your agents, and enhances both the customer and employee experience — whether you're managing inbound, outbound, or blended operations.
The best customer service software is one that enables seamless, omnichannel communication, improves agent efficiency, and elevates customer satisfaction through automation and intelligent insights. A top-tier solution should integrate with your CRM, offer real-time analytics, support remote teams, and provide robust routing and supervision tools.
INO CX stands out as a leading customer service platform by combining voice, email, chat, messaging, and more into a single, intuitive interface — all backed by secure cloud infrastructure and expert telecom capabilities. It empowers businesses to deliver fast, personalized, and consistent support at scale.
