Interact with your customers on your website in real-time

Interact with your customers on your website in real-time

Website visit is an important step during the customer journey. By integrate INO CHAT, you can assist your customers and future customers directly on your website.

all the functionalities you need to create great chat experiences

Customisable interface​

Personalise the colors, avatar and content of the module to reflect your image and brand identity.

Visitor identification

Your visitors can be identified  through navigation data, SI connectors, web-forms…

INTELLIGENT TRIGGERS​

The chat can be triggered by the time spent on a page, the number of pages visited, the presence on a certain page, a certain scrolling on a page, calendar …

Conversation context

Your agents will have all the necessary information available through customer records and conversation history.

CONCURRENT CHATS​

Choose how many concurrent chats an agent can handle at a time. 

CHAT MANAGEMENT​

Your agents can answer a chat, transfer it or invite other agents join it when they need help.

A simple solution to your online customer care

Facilitate the contact

By adding chat, a emerging contact channel, you can make it easier for your customers to access your services.

Omnichannel

INO Chat is part of INO CX, a omnichannel contact center solution, which allows your to provide a seamless customer journey, and switch easily among different channels. 

Repartition your contact flows

Chat, email and phone call, by providing immediate and differed contact channels, you can repartition your customers’ requests.

Smart routing email

Facilitate the contact

By adding chat, a emerging contact channel, you can make it easier for your customers to access your services.

Omnichannel

INO Chat is part of INO CX, a omnichannel contact center solution, which allows your to provide a seamless customer journey, and switch easily among different channels. 

Repartition your contact flows

Chat, email and phone call, by providing immediate and differed contact channels, you can repartition your customers’ requests.

Pre-qualify the inquiries​

With virtual assistance, your can answer to simple questions and redirect your visitors to an agent only when it’s necessary.

Identify the visitors and their needs​

The virtual assistant is able to identify your visitor, their needs and collect key informations by posing predefined questions at them.

Concentrate on requests with high added value​

If the request is simple, such as an inquiry about opening hours and a question which is answered in your Q&A, your visitor will be answered directly or redirected to the corresponding page. In this way, only valuable requests will be led to your contact center agent.

Boost your conversion rate​

Capture your sales leads while they are on your website and provide them with all informations needed.

The right information at the right moment​

Your can define the intelligent trigger to initiate the chat according to the situation and provide the information immediately to your visitors when they need it.

Contextualise the conversation​

Your agents will be able to access to different informations during the conversation: customer information, interaction history, knowledge bank… which helps them to provide more precise answers to the visitors. 

Pre-qualify the inquiries

With virtual assistance, your can answer to simple questions and redirect your visitors to an agent only when it’s necessary.

Identify the visitors and their needs

The virtual assistant is able to identify your visitor, their needs and collect key informations by posing predefined questions at them.

Concentrate on requests with high added value

If the request is simple, such as an inquiry about opening hours and a question which is answered in your Q&A, your visitor will be answered directly or redirected to the corresponding page. In this way, only valuable requests will be led to your contact center agent.

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Boost your conversion rate

Capture your sales leads while they are on your website and provide them with all informations needed.

The right information at the right moment

Your can define the intelligent trigger to initiate the chat according to the situation and provide the information immediately to your visitors when they need it.

Contextualise the conversation

Your agents will be able to access to different informations during the conversation: customer information, interaction history, knowledge bank… which helps them to provide more precise answers to the visitors. 

Mesure the performances of the chat

With INO CX, you get access to all the information that you need to identify request themes and to evaluate the performances of your agents and your chat management.

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Real-time statistics

Visualise the performance of your chat in real-time?

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Personalisable dashboard

Create your own dashboard for your unique needs.

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Exportable reports

Export and share reports with your colleagues and exploit more potentials of the data.

They tell it better than we do!

CREATING EXCEPTIONAL CUSTOMER RELATIONSHIP

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Creating exceptional customer relationship

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