Website visit is an important step during the customer journey. By integrate INO CHAT, you can assist your customers and future customers directly on your website.
Personalise the colors, avatar and content of the module to reflect your image and brand identity.
Your visitors can be identified through navigation data, SI connectors, web-forms…
The chat can be triggered by the time spent on a page, the number of pages visited, the presence on a certain page, a certain scrolling on a page, calendar …
Your agents will have all the necessary information available through customer records and conversation history.
Choose how many concurrent chats an agent can handle at a time.
Your agents can answer a chat, transfer it or invite other agents join it when they need help.
By adding chat, a emerging contact channel, you can make it easier for your customers to access your services.
INO Chat is part of INO CX, a omnichannel contact center solution, which allows your to provide a seamless customer journey, and switch easily among different channels.
Chat, email and phone call, by providing immediate and differed contact channels, you can repartition your customers’ requests.
By adding chat, a emerging contact channel, you can make it easier for your customers to access your services.
INO Chat is part of INO CX, a omnichannel contact center solution, which allows your to provide a seamless customer journey, and switch easily among different channels.
Chat, email and phone call, by providing immediate and differed contact channels, you can repartition your customers’ requests.
With virtual assistance, your can answer to simple questions and redirect your visitors to an agent only when it’s necessary.
The virtual assistant is able to identify your visitor, their needs and collect key informations by posing predefined questions at them.
If the request is simple, such as an inquiry about opening hours and a question which is answered in your Q&A, your visitor will be answered directly or redirected to the corresponding page. In this way, only valuable requests will be led to your contact center agent.
Capture your sales leads while they are on your website and provide them with all informations needed.
Your can define the intelligent trigger to initiate the chat according to the situation and provide the information immediately to your visitors when they need it.
Your agents will be able to access to different informations during the conversation: customer information, interaction history, knowledge bank… which helps them to provide more precise answers to the visitors.
With virtual assistance, your can answer to simple questions and redirect your visitors to an agent only when it’s necessary.
The virtual assistant is able to identify your visitor, their needs and collect key informations by posing predefined questions at them.
If the request is simple, such as an inquiry about opening hours and a question which is answered in your Q&A, your visitor will be answered directly or redirected to the corresponding page. In this way, only valuable requests will be led to your contact center agent.
Capture your sales leads while they are on your website and provide them with all informations needed.
Your can define the intelligent trigger to initiate the chat according to the situation and provide the information immediately to your visitors when they need it.
Your agents will be able to access to different informations during the conversation: customer information, interaction history, knowledge bank… which helps them to provide more precise answers to the visitors.
With INO CX, you get access to all the information that you need to identify request themes and to evaluate the performances of your agents and your chat management.
Visualise the performance of your chat in real-time?
Create your own dashboard for your unique needs.
Export and share reports with your colleagues and exploit more potentials of the data.
The INO CX integration with Salesforce has given us the means to personalize our customer relationships while increasing efficiency, a real asset for our services.
With INO CX, there is always a solution. The teams were very efficient and both consultants and clients were very satisfied!
We are really happy with the result because after one and a half days, all the consultants were able to work normally, and we were able to handle the numerous calls from customers while respecting our service quality objectives.
We are very satisfied with the solutions implemented. It has allowed us to respond precisely to our organizational problems and to considerably improve our quality of service without having to recruit.
The INO CX solution is flexible, easy to deploy and easy to learn. Moreover, INO has become a true partner for us. Its teams are responsive and attentive to help us create adapted solutions.
INO CX is one of the most flexible and efficient I tested. I also enjoyed the collaboration with the team: it was wonderful. At least for it, I would recommend INO to all my peers!
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