Offer exceptional customer service

Offer exceptional customer service

With INO, adopt a 100% cloud, high-performance and next-generation solution to allow your customer service teams to deliver a quality customer experience.

Femme qui utilise notre solution de service client

Deliver the best service to your customers

Management of complaints, unprecedented requests, etc. Today, consumers expect customer service to be fluid, instant and personalized.
Our efficient, agile and intuitive customer service solution will allow you to ensure personalized interactions on various communication channels and to retain your customers!

Manage your omnichannel customer interactions

Personal your customers exchanges

Manage your performance

Improve your advisors’ experience

Manage your omnichannel customer interactions

Personal your customers exchanges

Manage your performance

Improve your advisors’ experience

Increase your customers' satisfactions

Offer an omnichannel experience

Your customers will be able to reach you easily, through different interaction channels, for a seamless experience. 

Voice

Email

Outbound campaign

Live chat

SMS

Offer an omnichannel experience

Your customers will be able to reach you easily, through different interaction channels, for a seamless experience. 

Voice

Email

Outbound campaign

Live chat

SMS

Homme qui utilise notre solution de service client

Take advantage of advanced features to increase overall satisfaction

Utilize features to better understand the needs and expectations of your customers to streamline their journeys.

Satisfaction survey (CSAT)

Queue

Selfcare

Intelligent routing

Post-call qualification

Call deflection

Screenshot de notre solution service client avec le questionnaire de satisfaction

Take advantage of advanced features to increase overall satisfaction

Utilize features to better understand the needs and expectations of your customers to streamline their journeys.

Satisfaction survey (CSAT)

Queue

Selfcare

Intelligent routing

Post-call qualification

Call deflection

Personal your customers exchanges

Integrate our solution with your CRM and other business tools to access all contextual information and have a 360° view of your customers.

API

Create fluid experiences using our APIs that allow integration between our solution and your business tools.

Salesforce

Manage your interactions from Salesforce by easily accessing the various INO interfaces, to offer a personalized customer experience.

Personal your customers exchanges

Integrate our solution with your CRM and other business tools to access all contextual information and have a 360° view of your customers.

API

Create fluid experiences with our APIs that allow integration between our solution and your business tools.

Salesforce

Manage your interactions from Salesforce by easily accessing the various INO interfaces, to provide a personalized customer experience.

Homme qui utilise notre solution de service client

Optimize the experience of your customer service teams

Increase the productivity of your customer service teams by offering them an intuitive, ergonomic interface and by automating certain tasks to reduce processing time. 

optimize the experience of your customer service teams

Increase the productivity of your customer service teams by offering them an intuitive, ergonomic interface and by automating certain tasks to reduce processing time. 

Intuitive user interface

Treat your advisors with our agile, unified and intuitive interface to respond to all customer interactions in a few clicks!

Card display

Instantly access a complete view of the customer journey for relevant and customized responses.

Management of skills

Increase your agents’ efficiency by routing interactions by skill.

Outbound smart campaign

Configure smart outbound campaigns based on your needs.

Monitor the performance of your customer service teams

Optimize the productivity of your advisers and the allocation of your resources with our performance monitoring tools.

Dedicated KPIs

Monitor the indicators to assess the performance of your customer service teams.

Dashboards

Find customizable or ready-to-use dashboards.

Scheduled reports

Receive regular email reports based on your criteria and sales targets.

Obtain concrete results

An increase in customer satisfaction

By providing quick and personalized responses to your customers and monitoring their changing needs, you will see an increase in overall satisfaction.

Improved effectiveness of advisers

By automating certain tasks and providing them with all the necessary information, your customer service teams will be able to reduce their processing time and increase productivity.

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FROM RELATIONAL TO EXCEPTIONAL

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From relational to exceptional

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