With INO, adopt a 100% cloud, high-performance and next-generation solution to allow your customer service teams to deliver a quality customer experience.
Management of complaints, unprecedented requests, etc. Today, consumers expect customer service to be fluid, instant and personalized.
Our efficient, agile and intuitive customer service solution will allow you to ensure personalized interactions on various communication channels and to retain your customers!
Manage your omnichannel customer interactions
Personal your customers exchanges
Manage your performance
Improve your advisors’ experience
Manage your omnichannel customer interactions
Personal your customers exchanges
Manage your performance
Improve your advisors’ experience
Your customers will be able to reach you easily, through different interaction channels, for a seamless experience.
Your customers will be able to reach you easily, through different interaction channels, for a seamless experience.
Utilize features to better understand the needs and expectations of your customers to streamline their journeys.
Utilize features to better understand the needs and expectations of your customers to streamline their journeys.
Integrate our solution with your CRM and other business tools to access all contextual information and have a 360° view of your customers.
Create fluid experiences using our APIs that allow integration between our solution and your business tools.
Manage your interactions from Salesforce by easily accessing the various INO interfaces, to offer a personalized customer experience.
Integrate our solution with your CRM and other business tools to access all contextual information and have a 360° view of your customers.
Create fluid experiences with our APIs that allow integration between our solution and your business tools.
Manage your interactions from Salesforce by easily accessing the various INO interfaces, to provide a personalized customer experience.
Increase the productivity of your customer service teams by offering them an intuitive, ergonomic interface and by automating certain tasks to reduce processing time.
Increase the productivity of your customer service teams by offering them an intuitive, ergonomic interface and by automating certain tasks to reduce processing time.
Treat your advisors with our agile, unified and intuitive interface to respond to all customer interactions in a few clicks!
Instantly access a complete view of the customer journey for relevant and customized responses.
Increase your agents’ efficiency by routing interactions by skill.
Configure smart outbound campaigns based on your needs.
Optimize the productivity of your advisers and the allocation of your resources with our performance monitoring tools.
Monitor the indicators to assess the performance of your customer service teams.
Receive regular email reports based on your criteria and sales targets.
By providing quick and personalized responses to your customers and monitoring their changing needs, you will see an increase in overall satisfaction.
By automating certain tasks and providing them with all the necessary information, your customer service teams will be able to reduce their processing time and increase productivity.
For us, the transition to 100% home working was simple, as our employees already use the INO CX tool. They just have to connect to their account from home, nothing changes in terms of use.
We are very satisfied with the solutions implemented. It has allowed us to respond precisely to our organizational problems and to considerably improve our quality of service without having to recruit.
The INO CX solution is flexible, easy to deploy and easy to learn, which allows us to easily grow our teams. Moreover, INO has become a true partner for us. Its teams are responsive and attentive to help us create adapted solutions.
INO CX is one of the most flexible and efficient I tested. I also enjoyed the collaboration with the team: it was wonderful. At least for it, I would recommend INO to all my peers!
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