Simplify your contact center management

Simplify your contact center management

A solution adapted to all types of contact centers, that combines operational simplicity for the management of your various accounts and customer satisfaction. 

Femme qui travaille dans un centre de contact outsourceur

effectively manage your customers' experiences

Are you an outsourcing contact center and you need to manage the interactions of different accounts (brands, companies, etc.)?
Providing quality customer service on all interaction channels, in several geographic areas requires tailored solutions!
INO supports you in creating an exceptional customer experience by offering a solution designed for outsourcing contact centers.

Choose flexibility

Manage your teams (even remotely)

Monitor your performance

Benefit from a rapid deployment

Choose flexibility

Manage your teams (even remotely)

Monitor your performance

Benefit from a rapid deployment

Femme qui utilise notre solution de centre de contact outsourceur BPO

Increase agility

Managing multiple accounts requires great flexibility. Our solution is telework-friendly and user-friendly: it will allow you to easily adapt to the requirements of your customers.

100% cloud

Our solution works wherever you are! All you need is an internet connection.

WebRTC

Your advisers can make or receive calls from their browser, without physical or software installation.

Agile administration

Add advisers, manage their skills or create a new platform in a few clicks, on a simple and intuitive interface.

Increase agility

Managing multiple accounts requires great flexibility. Our solution is telework-friendly and user-friendly: it will allow you to easily adapt to the requirements of your customers.

100% cloud

Our solution works wherever you are! All you need is an internet connection.

Web RTC

Your advisers can make or receive calls from their browser, without physical or software installation.

Effectively manage the activity of your contact center

Virtual platforms

Supervise your advisers using an overall view of their activities, whether on site or remotely.

Supervision tools

Provide effective support to your advisors: whispering, discreet listening, proofreading, evaluation, flash messages, etc.

KPIs in real time

Follow priority KPIs in real time and directly monitor the quality of your contact center.

Give your customers a seamless experience

Our advanced and intelligent features will allow you to create a unique and seamless customer experience for each of your customers.

Interactive voice response (IVR)

Outbound smart campaign

Integration with your CRM and other business tools

Intelligent routing by skill and overflow strategy

Omnichannel (phone, email, SMS, live chat)

Give your customers a seamless experience

Our advanced and intelligent features will allow you to create a unique and seamless customer experience for each of your customers.

Interactive voice response (IVR)

Outbound smart campaign

Integration with your CRM and other business tools

Intelligent routing by skill and overflow strategy

Omnichannel (phone, email, SMS, live chat)

Homme qui utilise notre solution de centre de contact outsourceur

Precisely analyze the performance of your contact center

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Dedicated KPIs

Follow key performance indicators to improve the performance of your teams.

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Dashboards

Access customizable or ready-to-use dashboards.

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Scheduled reports

Schedule reports with key information to analyze your business.

Get concrete results for your contact center

Increased advisor productivity

Thanks to the smart features and flexibility of the solution, you will see a marked increase in the productivity and efficiency of your advisors. 

Controlled costs

Easily manage the costs of your contact center according to your level of activity thanks to our clear pricing and our offers without obligation.

Better quality for your contact center

The supervision and monitoring tools will allow you to precisely manage your contact center activity and ensure the quality of your services. 

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