A solution adapted to all types of contact centers, that combines operational simplicity for the management of your various accounts and customer satisfaction.
Are you an outsourcing contact center and you need to manage the interactions of different accounts (brands, companies, etc.)?
Providing quality customer service on all interaction channels, in several geographic areas requires tailored solutions!
INO supports you in creating an exceptional customer experience by offering a solution designed for outsourcing contact centers.
Choose flexibility
Manage your teams (even remotely)
Monitor your performance
Benefit from a rapid deployment
Choose flexibility
Manage your teams (even remotely)
Monitor your performance
Benefit from a rapid deployment
Managing multiple accounts requires great flexibility. Our solution is telework-friendly and user-friendly: it will allow you to easily adapt to the requirements of your customers.
Our solution works wherever you are! All you need is an internet connection.
Your advisers can make or receive calls from their browser, without physical or software installation.
Add advisers, manage their skills or create a new platform in a few clicks, on a simple and intuitive interface.
Managing multiple accounts requires great flexibility. Our solution is telework-friendly and user-friendly: it will allow you to easily adapt to the requirements of your customers.
Our solution works wherever you are! All you need is an internet connection.
Your advisers can make or receive calls from their browser, without physical or software installation.
Supervise your advisers using an overall view of their activities, whether on site or remotely.
Provide effective support to your advisors: whispering, discreet listening, proofreading, evaluation, flash messages, etc.
Follow priority KPIs in real time and directly monitor the quality of your contact center.
Our advanced and intelligent features will allow you to create a unique and seamless customer experience for each of your customers.
Our advanced and intelligent features will allow you to create a unique and seamless customer experience for each of your customers.
Follow key performance indicators to improve the performance of your teams.
Access customizable or ready-to-use dashboards.
Schedule reports with key information to analyze your business.
Thanks to the smart features and flexibility of the solution, you will see a marked increase in the productivity and efficiency of your advisors.
Easily manage the costs of your contact center according to your level of activity thanks to our clear pricing and our offers without obligation.
The supervision and monitoring tools will allow you to precisely manage your contact center activity and ensure the quality of your services.
It was important to have reliable and quickly deployable solutions to implement remote working. We were able to meet this challenge thanks to strong partners, including INO.
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