New Success Story: Securitas Technology’s Efficient Approach
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Boost Efficiency and Delight Customers with AI-Powered Contact Center Solutions

Elevate customer experiences and optimize operations with INO CX’s AI & automation capabilities.
Discover how
AI-powered speech analytics and automation workflow from INO CX showing a transcribed customer-agent conversation with keyword detection and a smart escalation process flowchart, including priority case creation, ticket assignment, and post-call CSAT survey.
Trusted by 300+ businesses

Driving Excellence in Customer Relationships with AI

Boost Efficiency

Automate repetitive tasks, streamline workflows, and enable your agents to focus on high-value customer interactions.

Elevate Customer Experience

Deliver tailored, consistent, and timely responses across all communication channels, creating meaningful customer relationships.

Enhance Decision-Making

Leverage real-time analytics and predictive insights to make informed decisions and anticipate customer needs effectively.
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The Must-Have Features for AI & Automation

Real-Time Transcription

Convert live conversations into text instantly, enhancing accessibility, compliance, and documentation.
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Speech Analytics

Leverage advanced speech analytics to detect emotions and keywords during calls, enabling real-time personalization and faster issue resolution.
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Text-to-Speech

Deliver dynamic voice responses with natural, human-like tones for seamless self-service experiences.
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AI Knowledge Base

Deliver accurate, context-aware answers instantly to empower agents and improve customer satisfaction.
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Voice Recognition

Understand what callers say to guide them instantly through your IVR, using advanced voice recognition technology.
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Automated Workflows

Simplify operations by automating routine tasks like ticket routing, escalations, and follow-ups.
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Why Choosing INO CX

INO CX is designed to empower your contact center with the tools, support, and innovation needed to deliver exceptional customer experiences. Here’s why businesses trust us to elevate their customer interactions.

All-in-One Platform

INO CX unifies all communication channels—voice, email, SMS, chat, and social media—ensuring a seamless, omnichannel experience.

Seamless System Integrations

Effortlessly connect INO CX with your existing tools to unify data, automate workflows, and streamline processes for better efficiency.

Built to Grow

Our cloud-based platform adapts as your business evolves, with flexible integrations and custom options to meet your needs.

Exceptional Service

Our team provides expert guidance from onboarding to ongoing support, helping you optimize every aspect of your contact center.
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Hear It from Our Customers

At Tiko, staying close to our users and improving customer satisfaction is our priority. And INO CX makes that possible.

Aurore FLACH
Customer Relationship Director at Tiko

INO CX’s flexibility and advanced routing capabilities helped us manage our transition smoothly, boost responsiveness, and elevate customer satisfaction.

Olivier COUDERT
Technical Support Manager at Securitas Technology France

INO CX is one of the most agile and high-performing tools I have ever tested. I also loved the collaboration with the teams—it was simply amazing. Just for that, I would recommend INO to all my peers!

Vanina POIRIER
Customer Service Director at O2 Care Services

INO GLOBAL embodies professionalism, responsiveness, and a client-centric approach. I especially appreciate their close support and ability to listen to customer needs.

Guénaël REGNIER
Member Relations Manager at UMR

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Enhance customer satisfaction and agent performance with INO CX’s quality monitoring solution. Evaluate interactions, track key metrics, and improve service quality.
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Get Started with INO CX Today!

Revolutionize your contact center with smarter, faster, and more efficient AI-driven solutions from INO CX.
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Frequently Asked Questions About AI&automation for contact center

AI revolutionizes customer relationships by analyzing data to provide personalized, timely, and context-aware interactions. It anticipates customer needs, ensures consistent communication, and builds trust, driving satisfaction and long-term loyalty.

Yes, INO CX’s AI solutions are designed for seamless integration with your existing CRM, ERP, and other enterprise tools. This ensures a unified, efficient workflow without disrupting your current operations or requiring major overhauls.

Absolutely! AI & automation solutions from INO CX are highly scalable and adaptable. Whether you're managing a small team or a large operation, these tools provide measurable ROI, improving efficiency and customer satisfaction from day one.

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