New Success Story: Securitas Technology’s Efficient Approach
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Unified Email Communication for Faster, Smarter Support

Engage with your customers at their convenience with INO CX’s email solutions. Offer personalized, round-the-clock support and ensure transparent communication with a tool that keeps a clear record of every interaction.
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Interfaces of INO CX showcasing email features: rich email editor with CC, BCC, subject, queue, and priority options; dynamic template editor; email queues; and KPI dashboards for email performance.
Trusted by 300+ businesses

Discover the Key Benefits of Smarter Email Communication

Reliable, flexible, and universally accessible, email is a must-have for modern customer support. It offers a written record of interactions, supports file sharing, and allows for personalized, timely responses that build customer trust and satisfaction.

24/7 Availability

Be reachable at any time, allowing customers to contact you even outside your working hours.

Multiformat Communication

Share attachments, images, and documents through a versatile platform that supports multiple file types.

Traceable Interactions

Maintain a clear record of all email exchanges, enabling transparent communication and a complete audit trail.
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All the Tools You Need for Smarter Email Support

INO CX's email solution is packed with powerful features to enhance your customer service.

Smart Routing

Automatically route emails to the right agents based on sender, language, subject, or other custom variables, ensuring efficient handling.
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Queue Management

Distribute and prioritize incoming emails with smart queueing rules, ensuring timely responses based on urgency, customer profile, or business logic.
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Email Management & Collaboration

Transfer, forward, CC, BCC, shared inboxes, reply all, tagging, and shared mailboxes for seamless email handling.
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Email Review & Approval

Enable supervisors to review, edit, and approve agent emails before sending, maintaining brand tone and message quality.
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SMS Campaign

Launch SMS campaigns directly from email interactions, enabling multichannel customer engagement in one seamless workflow.
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Case Assignment

Automatically convert emails into cases and assign them to the right agent or department for faster resolution and clear accountability.
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Push/Pull Mode

Allow agents to "pull" emails from a pool or automatically assign emails using predefined rules, increasing agent flexibility and responsiveness.
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Customizable Response Templates

Pre-build response templates with dynamic fields (like names, dates, and order details) to save time and ensure message consistency across support teams.
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Multi-Inbox Management

Manage multiple email addresses from a single platform, offering visibility and control over all incoming requests.
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Text Editor

Use a rich text editor to customize email responses with fonts, colors, bullet points, and more for clear, professional communication.
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File Attachments & Sharing

Share images, documents, and other files with customers directly through email, supporting multiple file formats.
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Customizable KPIs & Analytics

Track response times, resolution rates, and email volumes with customizable KPIs, enabling better decision-making.
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How Businesses Are Winning with INO CX’s Email solutions

Discover how businesses optimize their customer experience with INO CX’s email capabilities.

Customer Service Support

Respond to customer inquiries quickly and efficiently from one unified platform.

Order & Transaction Confirmations

Send automated confirmations to customers with complete records for future reference.

Multilingual Support

Automatically route emails to agents with the right language skills, ensuring timely and clear responses.

Customer Feedback Collection

Send follow-up emails to collect feedback and measure customer satisfaction.
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What Makes INO CX the Smart Choice for You

INO CX is designed to empower your contact center with the tools, support, and innovation needed to deliver exceptional customer experiences. Here’s why businesses trust us to elevate their customer interactions:

All-in-One Platform

INO CX unifies all communication channels—voice, email, SMS, chat, and social media—ensuring a seamless, omnichannel experience.

Customizable Solutions

Adapt workflows, features, and reporting to meet specific business needs, ensuring your outbound campaigns align with strategic objectives.

Built to Grow

Our cloud-based platform adapts as your business evolves, with flexible integrations and custom options to meet your needs.

Exceptional Service

Our team provides expert guidance from onboarding to ongoing support, helping you optimize every aspect of your contact center.
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Hear It from Our Customers

At Tiko, staying close to our users and improving customer satisfaction is our priority. And INO CX makes that possible.

Aurore FLACH
Customer Relationship Director at Tiko

INO CX’s flexibility and advanced routing capabilities helped us manage our transition smoothly, boost responsiveness, and elevate customer satisfaction.

Olivier COUDERT
Technical Support Manager at Securitas Technology France

INO CX is one of the most agile and high-performing tools I have ever tested. I also loved the collaboration with the teams—it was simply amazing. Just for that, I would recommend INO to all my peers!

Vanina POIRIER
Customer Service Director at O2 Care Services

INO GLOBAL embodies professionalism, responsiveness, and a client-centric approach. I especially appreciate their close support and ability to listen to customer needs.

Guénaël REGNIER
Member Relations Manager at UMR

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Get Started with Ino CX's email features today!

Streamline email management, boost agent productivity, and deliver faster, more personalized responses. See how INO CX transforms email into a high-performance support channel.
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Everything You Need to Know About Email solution

INO CX allows you to manage all your incoming email boxes from a single, unified interface, streamlining access and improving efficiency.

Yes, you can create custom email templates with dynamic fields that personalize messages according to customer information.

INO CX's smart routing system automatically directs emails to the most appropriate agent based on sender, language, and other custom rules.

Absolutely! You can track and analyze performance using custom KPIs and generate detailed reports on agent performance and response times.

Yes, INO CX complies with GDPR and other privacy regulations, ensuring that all email communications and customer data remain secure and confidential.

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