Zendesk Integration
Enhance Zendesk with INO CX CTI. Centralize calls, messaging, and customer data in one interface. Improve response time, tracking, and agent productivity effortlessly.
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At Tiko, staying close to our users and improving customer satisfaction is our priority. And INO CX makes that possible.
INO CX’s flexibility and advanced routing capabilities helped us manage our transition smoothly, boost responsiveness, and elevate customer satisfaction.
INO CX is one of the most agile and high-performing tools I have ever tested. I also loved the collaboration with the teams—it was simply amazing. Just for that, I would recommend INO to all my peers!
INO GLOBAL embodies professionalism, responsiveness, and a client-centric approach. I especially appreciate their close support and ability to listen to customer needs.
A call center solution manages inbound and outbound calls by routing them to the appropriate agents based on predefined criteria like availability, skill set, and customer needs. It often includes features like call recording, IVR (Interactive Voice Response), and real-time analytics, all designed to streamline workflows, improve response times, and enhance customer satisfaction.
An omnichannel contact center allows customers to interact with support across multiple channels—such as phone, email, chat, social media, and SMS—seamlessly. It unifies these channels into a single platform, providing agents with a complete view of customer interactions to ensure consistent, personalized support regardless of the channel used. This approach enhances customer experience and boosts operational efficiency.
A cloud contact center solution offers flexibility, scalability, and remote accessibility, allowing teams to work from anywhere with minimal setup. Cloud solutions reduce IT maintenance, provide automatic updates, and offer robust data security, making them ideal for businesses seeking a reliable, scalable solution to support their customer service operations.
Custom call routing directs calls to the most suitable agent based on factors like agent skill, customer history, and call type. This ensures that each call reaches the right support agent, leading to faster resolutions and a more efficient call flow.
Our pricing is based on a flexible license model, charged per user per month, allowing you to scale as needed. For detailed pricing and tailored options, please contact our sales team.
INO CX offers unified communication across all channels, AI-driven automation for efficiency, and real-time analytics for actionable insights. This flexible, cloud-based solution supports remote access, simplifies workflows, and boosts both agent productivity and customer satisfaction. Designed for ease of use, INO CX integrates seamlessly with Salesforce and other major CRMs, and offers extensive personalization to fit unique business needs. Plus, with INO's dedicated support and expert guidance, you’ll ensure a smooth implementation and long-term success.
