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Drive Performance with Real-Time Statistics & Custom Reporting

With INO CX, monitor every aspect of your contact center activity, track the KPIs that drive performance, and gain instant visibility through interactive dashboards and automated reports. Empower your teams to make faster and smarter decisions across all channels.
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Contact center statistics and reporting dashboard with KPIs, charts, and performance insights.
Trusted by 300+ businesses

Custom Statistics and Reporting for What You Really Need

INO CX gives you the freedom to decide exactly what to measure and how to display it. From KPIs to dashboards and tailored calculations, every element can be adapted so reporting reflects your processes, goals, and customer journey.
Custom data calculations for contact center KPIs such as averages, ratios, and totals.

Custom Calculations Metrics

Define new measures such as averages, totals, or ratios by combining existing data. This allows you to monitor performance with indicators that align precisely with your business objectives.
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Custom KPI creation tool for call center statistics and reporting.

Build Your Own KPIs

Define indicators that matter to your business, such as service levels, resolution rates, or customer satisfaction. Create meaningful metrics that go beyond standard templates.
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Contact center reporting dashboard with charts, tables, and visual KPI formats.

Flexible Visual Formats

Choose the most effective way to present your data: tables for detail, charts for trends, heatmaps for volumes, or maps for geographic insights.
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Customised contact center dashboards with KPIs and real time performance metrics.

Personalised Dashboards

Bring your KPIs together in dashboards designed for each role. Supervisors, managers, and executives can all see the insights most relevant to their responsibilities.
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Work Smarter with Automation

Save time and keep everyone aligned with automated reporting tools. INO CX ensures that insights are shared consistently while giving you access to the full depth of your data.

Automated Reports and Exports

Schedule reports to be delivered automatically to teams and managers. Export results quickly in CSV or PDF to share or continue analysis.

Real-Time Sharing and Alerts

Keep teams aligned with wallboards that display dashboards on shared screens. Set alerts to notify managers when key thresholds are reached so they can act immediately.

Full Data Coverage

Access data from every channel and process including calls, emails, chats, social messaging, campaigns, cases, and routing, and enrich your analysis by importing external datasets, all in one place.
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Track and Optimise Customer Paths in Real Time

INO CX gives you an interactive way to understand how your Smart Routing scenarios work in practice. By turning complex routing flows into clear diagrams with statistics at every step, you can see exactly how interactions move through your contact center and where improvements are needed.
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Smart routing diagram visualizing customer paths and interaction statistics in a contact center.
Display the entire customer journey across routing steps for voice, email, or messaging.
View indicators such as number of interactions, average routing time, or distribution rates.
Zoom into specific actions such as queues, surveys, or playlists to view detailed results and performance.
Compare versions and periods to analyse routing changes over time.

Confidence Through Control and Real Time Insight

Maintain secure access to data while keeping full visibility on day-to-day operations. INO CX combines governance with live monitoring so you can act quickly and confidently.

Role-Based Access

Assign roles like owner, guest, or admin to manage who can view, edit, or share.
Contact center reporting platform with role based access control for owners and guests.

Partitioned Views

Limit data visibility so each team only sees what is relevant to their work.
Partitioned reporting views in contact center analytics by queue, user, or team.

Audit and Tracking

View the history of reports and dashboards to track updates and ensure consistent, reliable reporting.
Contact center reporting system showing audit and history tracking for dashboards and KPIs.

Real-Time Dashboards

Track queues, agents, and interaction volumes live to react instantly.
Real time contact center dashboard showing daily call volume, average handle time, and first call resolution.
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All the Features You Need to Track and Improve Performance

INO CX combines ease of use with advanced reporting power. From custom dashboards to complete cross-channel data coverage, every feature is designed to help you understand, share, and act on what matters most.

Complete Data Coverage

Analyze interactions across all flows including calls, emails, chats, social messaging, campaigns, cases, and routing. Get a complete picture of operations in one place.
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Personalised Data Calculations

Build your own indicators by combining existing data with formulas or calculations. Create averages, totals, or custom measures that reflect your specific business needs.
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Custom KPIs

Create KPIs directly from your data views to measure what matters, from call volumes to resolution rates. Choose from different visualization styles such as single-value tiles, charts, tables, maps, or heatmaps.
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Real-Time Dashboards

Build dashboards by selecting the KPIs you want to track. Organize them into clear views for supervisors, managers, or executives, and rearrange them easily with drag and drop.
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Data Importation

Bring external datasets into INO CX to enrich your reporting. Importing data from CRMs, BI tools, or other business systems allows you to combine operational metrics with additional context for deeper analysis.
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Filtering and Partitioning

Refine your analysis by applying filters such as date, channel, queue, or agent. Partitioning lets you limit data visibility so each team only sees what is relevant to their role.
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Automated Reports

Schedule recurring reports to be delivered by email to specific users. Reports can be configured for daily, weekly, or monthly delivery and are also available in dashboards.
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Easy Exports

Export KPI data or exploration results instantly in CSV or PDF. Use exports for deeper offline analysis or to share performance results with stakeholders.
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Secure Access Control

Manage user rights with role-based permissions. Define who can create, edit, or view KPIs and dashboards to keep reporting secure and consistent.
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Audit and History Tracking

Track how reports and dashboards evolve over time. See when changes were made, what was updated, and by whom, so your reporting remains reliable and accountable.
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Operational Alerts

Set up alerts that notify you when key thresholds are reached, such as long wait times, high queue volumes, or drops in service level.
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Dynamic Wallboard

Show multiple dashboards in rotation on a shared screen. Choose how long each one is displayed, how often KPIs refresh, and let the sequence run automatically for continuous real-time monitoring.
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Zoho CRM logo representing INO CX integration for unified customer data and contact management.
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Salesforce logo indicating INO CX integration for real-time CRM synchronization and call handling.
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INO CX Chrome extension icon for easy access to contact center tools from the browser.
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Connecting Systems to Unlock the Potential of Your Reporting

INO CX integrates easily with your existing ecosystem. Connect reporting to your CRM, business applications, and analytics tools so insights flow where they are needed most.
Integrate with your CRM to align customer information and operational metrics in one place.
Use APIs and webhooks to send reporting data in real time to your existing business applications.
Combine INO CX data with other company information in BI tools such as Power BI or Tableau for deeper analysis.
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Turn Insight Into Action Across Your Contact Center

INO CX Statistics & Reporting is designed to support both day-to-day operations and strategic decision-making. Here are some ways organizations put it to work:
Real time service level monitoring with call center performance dashboards.

Monitoring Service Levels in Real Time

Supervisors use live dashboards to track queues, agent availability, and wait times. When pressure builds, they can reassign staff or adjust priorities instantly to protect service quality.
Automated executive reports with contact center KPIs and performance charts.

Automating Executive Reports

Managers schedule recurring reports for leadership teams, including key KPIs such as service level, resolution rates, and customer satisfaction. Reports are sent automatically by email, saving hours of manual work.
Contact center campaign performance report showing interactions by date and channel.

Tracking Campaign Performance Across Channels

CX teams measure the impact of outbound campaigns and inbound responses across calls, SMS, email, and messaging. Consolidated dashboards give them a clear picture of conversion trends and ROI.
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Why Choose INO CX Statistics and Reporting?

The Statistics and Reporting features of INO CX are powerful and make a real difference. They give you fast deployment, a complete vision of your customer interactions, and the flexibility to adapt reporting to your needs, all with the support of our experts.

Instant Access to Insights

Benefit from a 100 percent cloud solution that is ready to use without complex setup. Deploy dashboards and KPIs quickly so your teams can focus on analysis rather than configuration.

One View of All Channels

Gain a comprehensive perspective on customer interactions across calls, emails, chats, social messaging, campaigns, and cases in a single reporting environment.

Analytics Without Limits

Unlock the full potential of your contact center data with adaptable KPIs, dashboards, and integrations that grow with your business.

Guidance from Experts

Our specialists help you identify the right metrics, configure dashboards, and interpret performance trends so you can transform data into measurable improvements.
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Hear It from Our Customers

At Tiko, staying close to our users and improving customer satisfaction is our priority. And INO CX makes that possible.

Aurore FLACH
Customer Relationship Director at Tiko

INO CX’s flexibility and advanced routing capabilities helped us manage our transition smoothly, boost responsiveness, and elevate customer satisfaction.

Olivier COUDERT
Technical Support Manager at Securitas Technology France

INO CX is one of the most agile and high-performing tools I have ever tested. I also loved the collaboration with the teams—it was simply amazing. Just for that, I would recommend INO to all my peers!

Vanina POIRIER
Customer Service Director at O2 Care Services

INO GLOBAL embodies professionalism, responsiveness, and a client-centric approach. I especially appreciate their close support and ability to listen to customer needs.

Guénaël REGNIER
Member Relations Manager at UMR

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Start Making Smarter Decisions Today

Turn your contact center data into clear, actionable insights with INO CX Statistics and Reporting. Discover how powerful dashboards, KPIs, and automated reports can help your teams make smarter decisions every day.
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Frequently Asked Questions About INO CX’s Statistics and Reporting Features

As a 100 percent cloud platform, dashboards and KPIs can be configured in minutes without complex installation or IT support.

 

You can choose from multiple formats including value tiles, charts, tables, maps, heatmaps, and boxplots. KPIs can be built from existing fields or calculated data.

 

Yes. With calculated data, you can define averages, totals, or formulas to create business-specific indicators.

 

No. INO CX is designed to be intuitive. You can create indicators, dashboards, and reports with simple drag and drop tools, without coding.

 

INO CX captures and organises data from every part of your contact center, giving you a complete view of operations and customer interactions. For example, among the data you can access are:

  • Interaction details such as call duration, wait time, hold time, and outcomes

  • Agent activity including availability, occupancy, and handling times

  • Campaign results like attempts, responses, and conversions

  • Case and process tracking from creation to resolution

  • Routing information including transfers and smart distribution decisions

  • Customer journeys across voice, email, chat, SMS, and social channels

User rights are role-based. Owners can edit and share, guests can view, and admins have extended control. Partitioning ensures each team only sees the data relevant to them.

 

Yes. Reports can be scheduled daily, weekly, or monthly and delivered by email to selected users.

 

 

They are sequences of dashboards displayed in rotation on shared screens, ideal for control rooms or team monitoring.

 

Yes. You can integrate with CRMs like Salesforce or Microsoft Dynamics and feed data into BI tools such as Power BI or Tableau.

 

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