Contact Center Software
Choose INO CX for AI-powered contact center solutions that streamline interactions, boost agent productivity, and enhance customer satisfaction.
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At Tiko, staying close to our users and improving customer satisfaction is our priority. And INO CX makes that possible.
INO CX’s flexibility and advanced routing capabilities helped us manage our transition smoothly, boost responsiveness, and elevate customer satisfaction.
INO CX is one of the most agile and high-performing tools I have ever tested. I also loved the collaboration with the teams—it was simply amazing. Just for that, I would recommend INO to all my peers!
INO GLOBAL embodies professionalism, responsiveness, and a client-centric approach. I especially appreciate their close support and ability to listen to customer needs.
Zendesk CTI (Computer Telephony Integration) connects your phone system with Zendesk, allowing agents to handle calls directly within the Zendesk interface. It enables real-time call pop-ups, click-to-call, automatic ticket creation, call logging, and access to customer history — all in one place. This eliminates the need to switch between systems and improves both agent efficiency and customer experience.
INO CX offers a native, cloud-based Zendesk CTI integration that unifies voice and ticketing into one seamless interface. It’s easy to deploy, fully scalable, and designed to adapt to your workflows. With advanced call routing, automation, and omnichannel capabilities, INO CX helps you increase agent productivity, reduce resolution times, and elevate every customer interaction — without ever leaving Zendesk.
The top Zendesk telephony integration combines deep functionality, seamless user experience, and enterprise-grade performance — and that’s exactly what INO CX delivers. As a native Zendesk CTI solution, INO CX enables agents to manage inbound and outbound calls directly within Zendesk, with full visibility into customer history and tickets.
From screen-pop and click-to-call to intelligent routing, real-time analytics, and PCI-compliant phone payments, INO CX turns Zendesk into a complete voice-enabled platform. It supports international operations, remote teams, and omnichannel communication — all backed by expert support and a scalable, telecom-grade infrastructure. Businesses choose INO CX not just for what it does today, but because it grows with them.
Our Zendesk CTI integration is fast to deploy and fully managed. Most customers are onboarded and operational in just a few days — no coding required. Our expert team handles the setup, configuration, and agent training to ensure a smooth and secure rollout.
Absolutely. INO CX is cloud-native and designed for global use. You can manage international phone numbers, support remote or hybrid agents, and deliver a consistent, localized experience across time zones — all through your Zendesk CTI interface.
Yes. INO CX is built to scale with enterprise-level needs. Our solution supports high call volumes, complex routing scenarios, multi-site deployments, and custom analytics dashboards. Whether you operate a customer support center or a high-performance outbound team, INO CX provides the flexibility and control your contact center demands — all within Zendesk.
INO CX offers end-to-end support — from onboarding and configuration to training and optimization. Our dedicated experts are available to help you adjust workflows, set up integrations, and get the most out of your Zendesk telephony system over time.
Yes. Security and compliance are core to our platform. INO CX complies with GDPR, PCI-DSS, and telecom regulations. All voice data is encrypted, and payment processes can be handled securely over the phone without exposing sensitive information — right inside Zendesk.
