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Streamline Ticket Resolutions and Boost Agent Efficiency in Zendesk

Make calls directly through Zendesk, automatically create tickets, unify customer interactions, automate workflows, and empower agents to deliver exceptional support.
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Screenshot of INO CX integrated within the Zendesk interface, showing a unified view of customer interactions.
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Transform Your Zendesk Experience with INO CX Integration

Improved Productivity

Centralize all interactions, from voice to messaging, in a single Zendesk ticket, ensuring agents have complete context for faster resolutions.

Enhanced Customer Insights

Gain a 360° view of customers through shared data across systems, empowering agents to deliver personalized, context-rich experiences and make data-driven decisions.

Automated Workflows

Leverage automation to streamline repetitive tasks like ticket logging, SLA tracking, and escalation routing.

Scalable for Growth

Designed to support high call volumes and a growing customer base, this integration scales with your business, offering flexibility and reliability as needs evolve.
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Essential Features for Seamless Zendesk Integration

Full INO CX Banner Integration

Access all INO CX functionalities and tools directly within Zendesk, empowering agents with a comprehensive, integrated experience.
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Two-Way Data Sync

Ensure data consistency with real-time synchronization of changes made to Zendesk tickets or contacts and INO CX.
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Click-to-Dial

Click on a phone number to instantly open the INO CX banner and initiate a call.
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Call Recording

Record calls directly within Zendesk to ensure quality assurance, training, and full traceability of customer interactions.

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Ticket Pop

Automatically display tickets or contact details in Zendesk with the INO CX banner upfront for seamless handling.

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Agent Status Sync

Synchronize agent statuses between Zendesk and INO CX to maintain workflow consistency.
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Multichannel Integration

Seamlessly integrate additional channels like chat, email, and social media for a holistic view of customer engagements.
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Integrated Reporting & Analytics

Track key metrics such as call resolution times and productivity directly within Zendesk, supporting data-driven decision-making.
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Flexible APIs and Webhooks

INO CX’s open APIs and webhooks enable advanced customization and workflow integration, extending capabilities beyond standard Zendesk CTI.
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Hear It from Our Customers

At Tiko, staying close to our users and improving customer satisfaction is our priority. And INO CX makes that possible.

Aurore FLACH
Customer Relationship Director at Tiko

INO CX’s flexibility and advanced routing capabilities helped us manage our transition smoothly, boost responsiveness, and elevate customer satisfaction.

Olivier COUDERT
Technical Support Manager at Securitas Technology France

INO CX is one of the most agile and high-performing tools I have ever tested. I also loved the collaboration with the teams—it was simply amazing. Just for that, I would recommend INO to all my peers!

Vanina POIRIER
Customer Service Director at O2 Care Services

INO GLOBAL embodies professionalism, responsiveness, and a client-centric approach. I especially appreciate their close support and ability to listen to customer needs.

Guénaël REGNIER
Member Relations Manager at UMR

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Bring Your Customer Experience to New Heights With INO CX and Zendesk Integration

Enhance customer interactions with INO CX seamlessly integrated into Zendesk. Access real-time data, streamline workflows, and deliver outstanding service from one platform.
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Frequently asked Zendesk Integration questions

INO CX enhances Zendesk's ticketing system by adding omnichannel communication, real-time updates, and automation, all within the Zendesk interface.

Absolutely. By unifying customer data and automating workflows, agents can resolve tickets faster and more accurately.

Voice, email, SMS, and social messaging channels like WhatsApp and Messenger.

Yes, the integration complies with top security standards, including encrypted data transfers and role-based access.

Reach out to us, and our team will guide you through the integration process tailored to your business needs.

The integration supports both Zendesk Contact and Ticket modules, enabling seamless data synchronization and unified workflows.

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