New Success Story: Securitas Technology’s Efficient Approach
EN
EN FR ES
Demo

Strengthen Customer Bonds, Uninterrupted

Stay connected and operational, no matter the challenge. INO CX’s business continuity solutions ensure uninterrupted communication and exceptional customer service.
Schedule a demo
Automated incident response and call routing continuity using INO CX workflow tools to prevent service disruption.
Solutions loved by top brands

Why Your Contact Center Needs a Continuity Strategy

Our business continuity solutions ensure your operations stay resilient and reliable, even during the most unpredictable circumstances. With features designed for adaptability and seamless communication, INO CX empowers your team to deliver exceptional service at all times.

Prevent Revenue Loss

Minimize financial impact by ensuring operations and customer services continue uninterrupted during unexpected disruptions.

Prevent Customer Dissatisfaction

Deliver seamless experiences to retain customer trust and loyalty, even when facing technical failures or service delays.

Prevent Data Loss

Safeguard sensitive information with secure backups and protocols to protect against breaches and accidental loss.

Ensure Regulatory and Contractual Compliance

Avoid legal or contractual penalties by meeting industry standards and ensuring operational continuity at all times.
Book your demo

Essential Features for Ensured Continuity

Equip your teams with tools to tackle disruptions efficiently and maintain customer trust.

Multi-Operator Redundancy

Switch between operators to prevent downtime and maintain service availability during network outages.
See in action

Backup Plans with BCP Activation

Activate pre-configured backup routing plans manually or automatically to redirect calls and maintain communication flow during disruptions.
See in action

Real-Time Statistics

Monitor key performance indicators and track communication activities live, ensuring quick decision-making and operational efficiency.
See in action

Automatic Alerts

Stay informed with instant SMS/email notifications about potential issues, enabling you to resolve problems before they escalate.
See in action

Advanced Call Routing

Optimize call distribution with intelligent routing based on criteria like time, agent availability, and customer needs.
See in action

Expert Consulting Services

Leverage INO CX’s expertise to design and implement a robust continuity strategy tailored to your unique requirements.
See in action

Practical Applications of INO CX for Business Continuity

INO CX addresses the critical need for uninterrupted communication in today’s unpredictable business environment.
INO CX helps companies ensure telephony service continuity by ensuring consistency during high call volumes.

Challenge

Spikes in call volume can lead to long wait times and frustrated customers.

Solution

INO CX dynamically redistributes calls and activates overflow teams to maintain service standards.
Free demo
INO CX helps companies ensure telephony service continuity by minimizing impact of technical failures.

Challenge

System outages can disrupt communication and erode customer trust.

Solution

Real-time notification, failover routing, and cloud-based backup systems keep your operations running smoothly.
Free demo
INO CX helps companies ensure telephony service continuity by supporting distributed teams during crises.

Challenge

Remote and dispersed teams often lack synchronized tools for effective communication.

Solution

INO CX provides centralized management tools, enabling seamless collaboration across teams and channels.
Free demo
3D shopping basket represent ino cx's ability to encourage repeat purchases.

Challenge

 Missed follow-up payments reduce revenue and customer lifetime value.

Solution

Automate personalized SMS/email reminders with incentives to prompt action and encourage repeat purchases.
Free demo

Hear It from Our Customers

At Tiko, staying close to our users and improving customer satisfaction is our priority. And INO CX makes that possible.

Aurore FLACH
Customer Relationship Director at Tiko

INO CX’s flexibility and advanced routing capabilities helped us manage our transition smoothly, boost responsiveness, and elevate customer satisfaction.

Olivier COUDERT
Technical Support Manager at Securitas Technology France

INO CX is one of the most agile and high-performing tools I have ever tested. I also loved the collaboration with the teams—it was simply amazing. Just for that, I would recommend INO to all my peers!

Vanina POIRIER
Customer Service Director at O2 Care Services

INO GLOBAL embodies professionalism, responsiveness, and a client-centric approach. I especially appreciate their close support and ability to listen to customer needs.

Guénaël REGNIER
Member Relations Manager at UMR

Build Resilience in Your Contact Center Today

Discover how INO CX can help you maintain seamless operations during any disruption. Let’s discuss your needs.
Checkbox*

You Might Also Be Interested In

IT support technician sends an email through INO CX, with visual cues of API connectivity.

IT & Operations Team

Empower IT and operations teams with INO CX. Centralize management, integrate systems, ensure uptime, and monitor performance across your contact center infrastructure—all from one secure platform.
Learn more
Visual interface of INO CX's IVR builder, featuring a drag-and-drop editor to create call flows.

Interactive Voice Response (IVR) Software

Automate customer interactions with INO CX’s advanced IVR. Create custom call flows, route intelligently, and improve service efficiency with 24/7 self-service options.
Learn more
products capacities security

Security

Enhance customer experience with INO CX's secure, cloud-native platform. Protect sensitive data, ensure compliance, and maintain 99.9% uptime for seamless operations.
Learn more
products capacities phone numbers

Phone Number

Get local, toll-free, and international business numbers with INO CX. Manage calls, routing, and telecom services from one platform—flexible, scalable, and certified.
Learn more

Frequently Asked Questions About Business Continuity

A Business Continuity Plan (BCP) is a strategy that ensures critical business functions continue during and after unexpected disruptions. It involves risk assessments, contingency plans, and recovery strategies to minimize downtime and protect your operations, employees, and customers.

BCP (Business Continuity Plan)and DRP (Disaster Recovery Plan) are critical components of business continuity:

  • BCP (Business Continuity Plan): Focuses on maintaining essential operations during an incident, ensuring no interruption in service delivery.
  • DRP (Disaster Recovery Plan): Targets recovery after a major disruption, restoring systems, data, and infrastructure. BCP/DRP ensures your business can handle both immediate disruptions and long-term recovery, minimizing financial losses and maintaining customer trust.

INO CX offers both manual and automatic BCP/DRP activation to respond quickly to disruptions. Pre-configured routing plans ensure calls are redirected efficiently, while multi-operator redundancy provides seamless communication even during large-scale outages.

Multi-operator redundancy ensures that if one telecom network fails, your communications can be switched to an alternate network. This prevents service disruptions and ensures that your customers can always reach you, even during technical issues or outages.

Real-time statistics allow businesses to monitor performance metrics and detect anomalies immediately. This ensures quick responses to operational challenges, improving decision-making and reducing the impact of disruptions.

Advanced routing intelligently distributes calls based on predefined criteria such as time of day, agent availability, or customer type. This optimizes resource allocation and ensures smooth communication during high call volumes or unexpected events.

Yes, INO CX adheres to industry-leading security standards such as PCI DSS and uses advanced encryption protocols like TLS/SSL. Our solutions are cloud-native, providing robust data protection and compliance with global regulations.

Business continuity planning is essential for industries with critical customer interactions, including healthcare, finance, retail, and logistics. It’s especially valuable for contact centers and any business where downtime directly impacts customer satisfaction and revenue.

Products

Features

Integrations

Company

Empowering
Every Interaction
AWS Partner logo representing INO CX’s cloud technology partnership with Amazon Web Services.
Privacy policy Legal notice
© INO GLOBAL 2025