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Reinvent Business Telephony with a Smarter, Cloud-Based Platform

Deliver exceptional voice service alongside digital channels with INO CX's full-featured business telephony solution. Empower teams with VoIP, intelligent routing, IVR, and secure payment—all within one cloud contact center.
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Happy contact center agent wearing a headset, answering a call. INO CX telephony interface elements shown, including contact info retrieval, internal chat, and video conferencing tools.
Solutions loved by top brands

Unlock the Full Potential of Cloud Business Telephony

Experience next-generation business telephony designed to boost performance, simplify operations, and elevate every customer interaction—from the first ring to resolution.
Get a business phone system that’s ready when and where you are. Ideal for hybrid work, remote teams, and multi-site organizations.
Softphone interface with dial pad and active call panel, alongside a virtual team video call — illustrating remote-friendly business telephony.

Instant Deployment

Skip the hardware. Use softphones, web access, or mobile—ready in minutes.

Unified Communication

Manage all calls and users from one platform, no matter the location.

Effortless Scalability

Scale up or down as your team evolves, without infrastructure headaches.
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Connect each caller to the right agent, the first time. Reduce wait times and maximize efficiency with intelligent voice flows.
Queue configuration screen showing voice, email, and messaging settings, with a visual call flow editor — representing intelligent call routing.

Automated Call Distribution (ACD)

Route calls based on skills, priorities, or agent availability.

Dynamic IVR Menus

Let customers self-serve or get routed fast with smart, customizable menus.

Queue Management Rules

Keep callers informed and protected from long wait times or dead ends.
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Empower your teams with tools that simplify work, support growth, and ensure service quality—even from afar.
Customer file interface with agent coaching comments and real-time evaluation, highlighting team support and supervision features.

360° Customer View

Give agents full context from call history, CRM data, and previous interactions.

Live Coaching Tools

Monitor, whisper, or record calls to coach in real time without disrupting flow.

Web-Based Agent Console

Access everything from any browser—no downloads, no VPN, just performance.
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Operate with confidence thanks to enterprise-grade security, real-time visibility, and native integrations with your tools.
Secure payment form, payment link SMS, and dashboards tracking KPIs like recovery rates and call resolution — showcasing data security and system integration.

Secure Voice Payments

Accept PCI-compliant payments over IVR, SMS, or email—without risk.

Real-Time Dashboards

Track KPIs, monitor call volumes, and generate actionable insights on demand.

CRM & API Integration

Sync seamlessly with Salesforce, Zendesk, and custom tools via APIs and webhooks.
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Better Calls. Happier Customers.

Turn every phone call into a moment that builds trust, resolves issues faster, and enhances loyalty. With smarter business telephony, customer satisfaction starts the moment they dial in.
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Connect callers to the right person, the first time.

Intelligent IVR and ACD ensure efficient, frustration-free experiences without endless transfers.

Respect every second of your customers’ time.

Smart queuing and fallback strategies keep wait times low and engagement high.

Make every conversation feel one-to-one.

Agents see full interaction history and customer context, delivering faster, more relevant support.

Key Capabilities for Next-Gen Business Telephony

Empower your enterprise communications with advanced telephony features tailored for agility, performance, and customer satisfaction. From intelligent call routing to omnichannel integration, INO CX equips your teams with the tools they need to manage call flows efficiently, ensure high availability, and deliver seamless, personalized interactions across every touchpoint.

Intelligent Call Routing

Direct calls based on time, location, agent skills, or customer data for faster resolution.
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Number Management

Use and manage various number types to match business goals and customer expectations.
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IVR (Interactive Voice Response)

An automated system that interacts with callers through voice menus, helping direct them to the right information or department.
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ACD (Automatic Call Distribution)

A smart system that routes incoming calls based on availability, expertise, or predefined rules to ensure efficient call handling.
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Call Recording & Monitoring

Record calls for training, compliance, and quality control; listen live or after the fact.
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Welcome Message

Greet callers with a professional first impression using customizable messages—choose recorded audio, dynamic text-to-speech, or background music to suit your brand.
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Customizable Business Hours & Rules

Set call handling behavior based on schedules, holidays, and exception scenarios.
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Voicemail-to-Email

Convert voice messages into email alerts with audio attachments for quick follow-up.
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Real-Time Dashboards & Reports

Monitor call volumes, wait times, and agent activity to drive performance improvements.
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Real-World Applications of Business Telephony

INO CX business telephony addresses critical communication challenges with solutions designed for modern enterprises. From empowering remote teams to delivering exceptional customer service and enabling agile sales processes, our platform unifies telephony and business tools for seamless collaboration, flexibility, and growth. Explore how INO CX transforms communication to drive efficiency and success.

Remote Work

Maintain Brand Consistency at Scale

Ensure consistent customer experiences with centralized greetings, call handling standards, and branded touchpoints—so your brand feels the same, no matter where your teams operate.

Team Collaboration

Break Down Communication Silos

Connect teams across departments with seamless call transfers, internal messaging, and IVR tools—so customers get answers quickly, and agents work together without delays.

Sales Enablement

Boost Sales with Integrated Telephony

Connect telephony with your CRM to power smarter outbound calls, real-time note-taking, and personalized interactions—on any device.

Business Continuity

Stay Available, Even During Outages

Keep communications running with backup routing, multi-operator redundancy, and real-time system alerts. Calls are rerouted instantly—your customers won’t feel a thing.
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Hear It from Our Customers

At Tiko, staying close to our users and improving customer satisfaction is our priority. And INO CX makes that possible.

Aurore FLACH
Customer Relationship Director at Tiko

INO CX’s flexibility and advanced routing capabilities helped us manage our transition smoothly, boost responsiveness, and elevate customer satisfaction.

Olivier COUDERT
Technical Support Manager at Securitas Technology France

INO CX is one of the most agile and high-performing tools I have ever tested. I also loved the collaboration with the teams—it was simply amazing. Just for that, I would recommend INO to all my peers!

Vanina POIRIER
Customer Service Director at O2 Care Services

INO GLOBAL embodies professionalism, responsiveness, and a client-centric approach. I especially appreciate their close support and ability to listen to customer needs.

Guénaël REGNIER
Member Relations Manager at UMR

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Salesforce CTI

Connect INO CX with Salesforce for seamless CTI. Boost agent productivity with click-to-call, screen pop, call logging, and real-time customer data—all in one view.
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Contact Center Software

Choose INO CX for AI-powered contact center solutions that streamline interactions, boost agent productivity, and enhance customer satisfaction.
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Outbound Campaign

Discover how INO CX's outbound call campaign tools help you automate dialing, personalize conversations, and reach your goals—whether it’s customer reactivation, debt collection, or lead generation.
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Phone Number

Get local, toll-free, and international business numbers with INO CX. Manage calls, routing, and telecom services from one platform—flexible, scalable, and certified.
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Transform Your Business Telephony Today

Upgrade to intelligent, cloud-based business telephony that scales with your needs. Empower remote teams, improve call handling, and enhance customer satisfaction.
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Frequently Asked Questions About Business Telephony

Telephony enables voice communication over a network, either through traditional landlines using analog signals or modern systems using VoIP (Voice over Internet Protocol). VoIP converts voice into digital packets, transmitting them over the internet.

Business telephony refers to communication solutions tailored for companies, offering advanced features like call routing, IVR, and integration with business tools, which go beyond standard personal telephony services.

Business telephony offers advanced features like call routing, IVR, and integrations, while landlines provide basic voice communication without flexibility, scalability, or modern capabilities.

Cloud business telephony is hosted on remote servers and accessed over the internet, offering flexibility and scalability. On-premise telephony requires hardware installation and maintenance at your location, providing more control but less adaptability.

Cloud solutions offer easy scalability, remote accessibility, minimal upfront costs, regular updates, and seamless integration with modern business tools, making them ideal for growing businesses.

Look for features like call routing (ACD/IVR), voicemail, call recording, call analytics, CRM integration, mobile access, and secure payment options. These features help streamline operations and improve customer experience.

Yes. Most cloud business telephony providers, including INO CX, offer number porting so you can retain your current business numbers during migration.

Absolutely. Cloud-based business telephony is ideal for remote and hybrid work models, offering browser-based access, softphones, and centralized management across locations.

Yes. Solutions like INO CX offer native integrations and open APIs for platforms such as Salesforce, Zendesk, and Zoho, helping you unify customer data and improve service quality.

Intelligent routing uses criteria like caller input, agent skills, or customer history to match each call with the most suitable agent, reducing wait times and improving first-call resolution rates.

Yes, INO CX is a highly secure telephony solution. It uses robust encryption protocols like TLS/SSL to protect data in transit and relies on a cloud-native infrastructure with advanced security measures. Regular audits, multi-operator redundancy, and compliance with industry standards such as PCI-DSS ensure the safety of sensitive data and reliable operation​​.

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