New Success Story: Securitas Technology’s Efficient Approach
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Empower Your BPO to Deliver Exceptional Service

Provide reliable, innovative service to every client. INO CX equips BPOs with tools for seamless omnichannel engagement, real-time analytics, and secure scalability—giving you a competitive edge while enhancing agent productivity.
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Top Challenges Facing BPO Providers Today

BPOs must manage agent performance, onboard quickly, handle scale securely, and meet diverse client expectations—all while staying agile and cost-effective.

Ensuring Agent Productivity Across Shifts

Managing productivity across multiple shifts and time zones is difficult without centralized tools and visibility.

Scaling Teams Without Sacrificing Quality

As client demand grows, scaling agent teams while maintaining service quality and oversight becomes increasingly challenging.

Adapting to Client-Specific Requirements

BPOs need to tailor service configurations, permissions, and performance metrics to each client’s needs—quickly and flexibly.

Delivering Omnichannel Service at Scale

Clients expect unified customer experiences across channels—something that’s hard to manage without a centralized platform.

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Powerful Features Built for BPO Success

INO CX delivers the flexibility, control, and performance BPOs need to scale efficiently and exceed client expectations.

Unified Omnichannel Support

Unify interactions across voice, email, SMS, chat, and social media channels like WhatsApp and Facebook Messenger. Deliver consistent, seamless engagement at every touchpoint.
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CRM Integration

Integrate seamlessly with leading CRMs like Salesforce. Access customer histories, preferences, and billing data in real-time to provide personalized, informed support.
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AI-Powered Knowledge Base

Empower agents with a centralized, AI-enhanced repository of FAQs, troubleshooting guides, and resources for fast, accurate resolutions.
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Proactive Outbound Campaigns

Engage customers with voice and SMS campaigns, delivering timely updates, reminders, and personalized offers.
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Quality Monitoring

Ensure service excellence with tools for monitoring agent performance, analyzing interactions, and maintaining consistent quality standards.
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Customizable Analytics Dashboards

Track key performance metrics like resolution times and inquiry trends with dashboards tailored to the specific needs of energy providers.
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Seamless Agent Management

Add agents and configure roles fast with customizable permissions.
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Fast Onboarding

User-friendly interface means less training, quicker productivity.
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Global Cloud Access

Support offshore, homeshore, or hybrid teams from one platform.
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Effortless Scalability

Add locations, numbers, and users as you grow.
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High Availability Infrastructure

Ensure uptime and reliability with built-in redundancies.
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Enterprise-Grade Security

Protect sensitive data with secure infrastructure and encryption protocols.
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How INO CX Empowers BPO Success

INO CX's robust platform enables Business Process Outsourcing (BPO) providers to deliver specialized, high-quality service across industries.
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Challenge

E-commerce brands demand responsive, multi-channel support to manage high volumes of customer inquiries on orders, returns, and product information.

Solution

INO CX enables BPOs to unify support across voice, email,chat, SMS, and social media, helping agents deliver consistent, fast responses. Features like CRM integration, smart routing, and real-time messaging ensure a smooth experience that builds customer loyalty.
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sales enablement

Challenge

Financial institutions require secure, compliant solutions for managing sensitive information in collections and billing.

Solution

INO CX enables secure and compliant collections with trusted payment integrations, secure call handling, call recording, and performance analytics—helping BPOs maximize recovery rates and maintain client trust.
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retail outbound campaigns

Challenge

Retailers require dynamic outbound campaigns to engage customers, promote products, and boost sales.

Solution

INO CX combines advanced dialing tools with targeted SMS campaigns, allowing BPOs to deliver personalized offers, manage high-volume promotions, and maximize customer engagement. Features like power dialing, call blending, and SMS personalization ensure efficient and impactful outreach.
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Challenge

Travel companies need multi-channel, personalized reservation support to enhance guest experiences and manage fluctuating call volumes.

Solution

INO CX helps BPOs manage travel bookings across voice, chat, and email, with smart routing, CRM integration, and real-time data—delivering fast, personalized service for a seamless customer experience.
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Hear It from Our Customers

At Tiko, staying close to our users and improving customer satisfaction is our priority. And INO CX makes that possible.

Aurore FLACH
Customer Relationship Director at Tiko

INO CX’s flexibility and advanced routing capabilities helped us manage our transition smoothly, boost responsiveness, and elevate customer satisfaction.

Olivier COUDERT
Technical Support Manager at Securitas Technology France

INO CX is one of the most agile and high-performing tools I have ever tested. I also loved the collaboration with the teams—it was simply amazing. Just for that, I would recommend INO to all my peers!

Vanina POIRIER
Customer Service Director at O2 Care Services

INO GLOBAL embodies professionalism, responsiveness, and a client-centric approach. I especially appreciate their close support and ability to listen to customer needs.

Guénaël REGNIER
Member Relations Manager at UMR

Let’s Get Started!

Have questions or ready to explore how INO CX can support your goals? Our team is here to help.

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