New Success Story: Securitas Technology’s Efficient Approach
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Connect, Engage & Delight Your Customers

Meet the demands of today’s connected consumers with INO CX. Our omnichannel contact center solutions enable retailers to deliver seamless, personalized, and efficient service, ensuring loyalty and driving sales.
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INO CX retail solution showing order support via whatsapp, payment via SMS, and e-commerce fulfillment visualization.
Solutions loved by top brands

Overcoming Retail’s Customer Experience Challenges

The retail industry faces unique CX challenges in an increasingly digital-first world. INO CX empowers retailers to address these critical pain points.

Rising Customer Expectations

Customers demand seamless, personalized, and fast interactions across physical stores, online platforms, and social media. Meeting these high expectations requires consistency and data-driven personalization.

Adopting New Technologies

Legacy systems and the complexity of integrating AI, analytics, and omnichannel tools hinder innovation. Retailers must invest in modern solutions to stay competitive and leverage customer data effectively.

Scaling During Peak Seasons

Seasonal demand surges during holidays and sales events strain resources, requiring robust staffing, inventory management, and scalable systems to maintain service quality.

Employee Expertise and Retention

High turnover rates and skill gaps in both customer-facing roles and technology use impact service quality. Retailers need consistent training and engagement strategies to build a skilled, motivated workforce.
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Deliver Exceptional Customer Experiences

Create seamless, personalized interactions that build loyalty and drive sales. INO CX enables retailers to unify channels and provide tailored support for every customer journey.
Omnichannel platform connecting physical stores, web, voice, email, chat, SMS, and social media.
Personalized recommendations powered by 360° customer insights and CRM integrations.
Smart routing for efficient customer connections and faster problem-solving.

Empower Your Employees for Better Results

Boost employee satisfaction and efficiency with tools designed for collaboration, automation, and real-time support.
Native team collaboration tools to help employees connect and work together to better serve customers.
Speech analytics, automated workflows, and an AI-powered knowledge base that empower employees with better tools.
Quality monitoring, real-time coaching, and intuitive interfaces simplify onboarding and continuous improvement.

Streamline Management for Maximum Efficiency

Achieve operational excellence with scalable solutions, seamless integrations, and robust security features tailored to retail needs.
Cloud-based scalability to handle seasonal peaks effortlessly.
Easy integrations with CRM, ERP, and other business tools.
Advanced security and compliance to protect sensitive data.
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Essential Features for Retail CX Excellence

INO CX empowers retail brands with smart tools to personalize customer journeys, optimize communications, and streamline operations—driving loyalty and boosting revenue.

Omnichannel Platform

Unify interactions across voice, email, SMS, chat, and social media channels like WhatsApp and Facebook Messenger. Deliver consistent, seamless engagement at every touchpoint.
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CRM Integration

Integrate seamlessly with leading CRMs like Salesforce. Access customer histories, preferences, and billing data in real-time to provide personalized, informed support.
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AI-Powered Knowledge Base

Empower agents with a centralized, AI-enhanced repository of banking & financial services-related FAQs, troubleshooting guides, and resources for fast, accurate resolutions.
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Quality Monitoring

Ensure service excellence with tools for monitoring agent performance, analyzing interactions, and maintaining consistent quality standards.
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Secure Payment by Phone

Enable secure, real-time payments during calls to accelerate conversions and reduce drop-off rates.
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Call Deflection

Redirect customer inquiries to self-service channels like chat or SMS, reducing call volume, wait times, and operational costs.
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Workflow Automation

Streamline operations with automated processes that reduce manual tasks, optimize efficiency, and enhance productivity across your teams.
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Case & Task Management

Organize and track every lead and follow-up with INO CX’s task and case management tools. Easily assign tasks, set reminders, and keep all actions on track to enhance team productivity.
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Customizable Analytics Dashboards

Track key performance metrics like resolution times and inquiry trends with dashboards tailored to the specific needs of banking & financial services providers.
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How INO CX Elevates Customer Experience for Retail Brands

From personalized outreach to peak season performance, discover how retailers use INO CX to connect better, sell smarter, and serve faster.
3d crowns represent INO CX's ability to offer dedicated services to VIPs users, which is a cx challenge for retailers.

Challenge

Streamline operations with automated processes that reduce manual tasks, optimize efficiency, and enhance productivity across your teams.

Solution

Use smart routing to connect VIPs to dedicated agents, offer exclusive channels like WhatsApp for direct communication, and provide tailored rewards or offers.
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3D calendar and clock symbolizing INO CX’s ability to manage peak holiday season workloads and reduce wait times.

Challenge

Peak holiday seasons overwhelm staff, leading to long wait times and dissatisfied customers.

Solution

Scale operations with automated workflows for common inquiries, intelligent call routing to prioritize high-value customers, and call deflection to handle repetitive tasks.
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3D login interface means that INO CX can help retailers to update customer informations with automated SMS campaign.

Challenge

Outdated customer information in the database leads to inefficiencies, poor service, and increased operational costs

Solution

Automate an SMS campaign prompting customers to update their details with incentives (e.g., coupons), auto-refresh the database, and remove inactive records.
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3D shopping basket represent ino cx's ability to encourage repeat purchases.

Challenge

 Missed follow-up payments reduce revenue and customer lifetime value.

Solution

Automate personalized SMS/email reminders with smart payment links to prompt action, simplify checkout, and encourage repeat purchases.
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Hear It from Our Customers

At Tiko, staying close to our users and improving customer satisfaction is our priority. And INO CX makes that possible.

Aurore FLACH
Customer Relationship Director at Tiko

INO CX’s flexibility and advanced routing capabilities helped us manage our transition smoothly, boost responsiveness, and elevate customer satisfaction.

Olivier COUDERT
Technical Support Manager at Securitas Technology France

INO CX is one of the most agile and high-performing tools I have ever tested. I also loved the collaboration with the teams—it was simply amazing. Just for that, I would recommend INO to all my peers!

Vanina POIRIER
Customer Service Director at O2 Care Services

INO GLOBAL embodies professionalism, responsiveness, and a client-centric approach. I especially appreciate their close support and ability to listen to customer needs.

Guénaël REGNIER
Member Relations Manager at UMR

Transform Your Retail CX Today!

Ready to revolutionize your customer interactions? Contact us to discover how INO CX can empower your retail business.

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