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Integrate and Elevate: discover INO CX’s Zoho Integration

Streamline your customer interactions by integrating INO CX with Zoho CRM. Empower agents with real-time data and automation for seamless service delivery.
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Zoho CRM interface with integrated INO CX banner for real-time customer interaction management.
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Top Advantages of Integrating INO CX with Zoho

Improved Productivity

Handle customer interactions directly in Zoho, automating tasks to reduce wait times and let agents focus on high-value interactions, boosting satisfaction.

Enhanced Customer Insights

Gain a 360° view of customers through shared data across systems, empowering agents to deliver personalized, context-rich experiences and make data-driven decisions.

Seamless Workflow Automation

Automate tasks like call logging and click-to-call, ensuring smooth, uninterrupted workflows.

Scalable for Growth

Designed to support high call volumes and a growing customer base, this integration scales with your business, offering flexibility and reliability as needs evolve.
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Essential Features for Seamless zoho CTI

Two-Way Data Sync

Ensure data consistency with real-time synchronization of changes made to Zoho and INO CX.
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Click-to-Call

Make outbound calls directly from Zoho CRM with a single click, improving efficiency and response times.
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Automatic Call Logging

Capture automatically call details, including time, duration, outcomes, and call recordings, ensuring accurate records without interrupting the agent workflow.
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Screen Pop

Automatic screen pop-ups display customer information as calls arrive, allowing agents to personalize interactions from the start.
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Integrated Reporting & Analytics

Track key metrics such as call resolution times and productivity directly within zoho, supporting data-driven decision-making.
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Flexible APIs and Webhooks

INO CX’s open APIs and webhooks enable advanced customization and workflow integration, extending capabilities beyond standard zoho CTI.
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Hear It from Our Customers

At Tiko, staying close to our users and improving customer satisfaction is our priority. And INO CX makes that possible.

Aurore FLACH
Customer Relationship Director at Tiko

INO CX’s flexibility and advanced routing capabilities helped us manage our transition smoothly, boost responsiveness, and elevate customer satisfaction.

Olivier COUDERT
Technical Support Manager at Securitas Technology France

INO CX is one of the most agile and high-performing tools I have ever tested. I also loved the collaboration with the teams—it was simply amazing. Just for that, I would recommend INO to all my peers!

Vanina POIRIER
Customer Service Director at O2 Care Services

INO GLOBAL embodies professionalism, responsiveness, and a client-centric approach. I especially appreciate their close support and ability to listen to customer needs.

Guénaël REGNIER
Member Relations Manager at UMR

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Bring Your Customer Experience to New Heights With INO CX and Zoho Integration

Enhance customer interactions with INO CX seamlessly integrated into Zoho. Access real-time data, streamline workflows, and deliver outstanding service from one platform.
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Frequently asked zoho CTI questions

INO CX Integration with Zoho enables seamless communication between your Zoho CRM and our omnichannel contact center platform. This integration brings together all your customer interaction data—calls, emails, chats, and more—into a single interface within Zoho CRM. It allows you to manage customer engagements more efficiently, improve personalization, and reduce response times.

This integration enhances productivity by automating routine tasks like call logging, lead assignment, and follow-ups. Agents gain real-time access to customer data, enabling them to provide faster, more informed responses. The unified platform minimizes silos, fosters collaboration, and enhances customer satisfaction. Additionally, detailed reporting and analytics help you track performance and optimize service quality.

Absolutely. INO CX and Zoho adhere to industry-leading security standards, including TLS encryption for data in transit and strict access controls for sensitive information. Both platforms are compliant with GDPR and other global data protection regulations. Regular audits and penetration testing ensure your data remains safe and confidential.

Yes, the integration is highly customizable. You can tailor workflows, reports, and dashboards to align with your specific business goals. Our open APIs and webhooks allow you to integrate additional tools and systems, ensuring that the solution evolves with your needs.

INO CX provides end-to-end support for Zoho integration, including initial setup, configuration, and training. Our team of experts will work closely with you to ensure the integration aligns perfectly with your workflows. We also offer ongoing technical support and regular updates to keep the system running smoothly.

Yes, this integration is designed to scale with your business. Whether you're a small team looking to streamline operations or a large enterprise handling high call volumes, the integration is robust enough to meet your demands. Flexible pricing ensures you only pay for what you need.

The integration requires a Zoho CRM account and an INO CX subscription. With our cloud-based infrastructure, no additional hardware is needed. The setup is simple, and our team will assist you every step of the way to ensure a smooth implementation.

Implementation times vary depending on the complexity of your workflows and customizations. Typically, a standard integration can be completed within a few days. For more intricate setups, our team will provide a clear timeline tailored to your project.

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