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  • April 21st, 2026

[Upcoming Event] INO CX at CX Summit Colombia 2026

Latin America's most important gathering for customer experience leaders — and INO CX will be there. Two days in Cartagena de Indias, surrounded by the region's top CX directors, operations leaders and technology innovators.
Come find us at the commercial exhibition, see live demos of INO CX in action, and let's talk about what modern contact centre technology can look like for your teams.
  • Events
Date
May 6–7, 2026
Location
Cartagena, Colombia
Audience
CX & BPO professionals
C-level executives 
Format
Summit
exhibition +
conferences

About the event

CX Summit is Latin America's leading customer experience conference, organised by BPrO — the Colombian BPO Association. Now in its 2026 edition, the event brings together hundreds of decision-makers from across the region: CEOs, CX directors, operations managers and technology partners — all in one room.
This year's programme features international keynote speakers, real-world case studies and hands-on technology showcases, with a focus on the themes redefining the contact centre industry today.
Topics on the agenda:
AI & the future of work
Omnichannel customer experience
Digital transformation in contact centres
Data analytics & CX measurement
Human leadership in the age of automation
BPO strategy & operational excellence
Get your pass

Meet Us in Cartagena

Don't leave it to chance. Schedule a one-on-one session with our team during the event and make the most of your time at CX Summit.
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We've Been Here Before

CX Summit is not a new event for us. We've been part of this community across several editions — meeting customers, starting conversations and building relationships that go far beyond the event itself. Here's a look back at some of those moments.

Hear It from Our Customers

At Tiko, staying close to our users and improving customer satisfaction is our priority. And INO CX makes that possible.

Aurore FLACH
Customer Relationship Director at Tiko

INO CX’s flexibility and advanced routing capabilities helped us manage our transition smoothly, boost responsiveness, and elevate customer satisfaction.

Olivier COUDERT
Technical Support Manager at Securitas Technology France

INO CX is one of the most agile and high-performing tools I have ever tested. I also loved the collaboration with the teams—it was simply amazing. Just for that, I would recommend INO to all my peers!

Vanina POIRIER
Customer Service Director at O2 Care Services

INO GLOBAL embodies professionalism, responsiveness, and a client-centric approach. I especially appreciate their close support and ability to listen to customer needs.

Guénaël REGNIER
Member Relations Manager at UMR

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