Facilitate telework

Facilitate telework

Your advisors will be able to telecommute efficiently and deliver a quality customer experience thanks to our 100% cloud-based customer interaction management solution, designed for remote contact centers.

Agent de centre de contact en télétravail

Enjoy working remotely

Are you looking for a contact center solution that combines the efficiency of your teleworking advisors with an exceptional customer experience?
With INO, you will be able to communicate with your customers from anywhere and efficiently manage your advisers remotely.  

Increase the productivity of your teleworking advisors

Manage your teams remotely

Reduce your costs 

Increase the productivity of your teleworking advisors

Manage your teams remotely

Reduce your costs 

increase agility and flexibility

Communicate with your customers from anywhere

Our solution is telework-friendly and will allow your advisors to interact with your customers from their homes. No installation needed, the platform is deployed very quickly!

100% cloud

The processes meet the standards in force.

Web RTC

Your advisers can make or receive calls from their browser, without physical or software installation. Simple and efficient!

Communicate with your customers from anywhere

Our solution is telework-friendly and will allow your advisors to interact with your customers from their homes. No installation needed, the platform is deployed very quickly!

100% cloud

Our solution works wherever you are! All you need is a good internet connection.

Web RTC

Your advisers can make or receive calls from their browser, without physical or software installation. Simple and efficient!

Conseiller de centre de contact en télétravail utilisant une solution 100% cloud

Easily manage your contact center remotely

Our solution is intuitive and ergonomic, it will allow you to manage your contact center in just a few clicks and without code. 

New advisors

Simply add your new advisors remotely.

Management of skills

Easily manage the expertise of your agents.

Adding numbers

Easily add a new telephone number.

Solution INO CX maker paramétrage facile en télétravail

Easily manage your contact center remotely

Our solution is intuitive and ergonomic, it will allow you to manage your contact center in just a few clicks and without code. 

New advisors

Simply add your new advisors remotely.

Management of skills

Easily manage the expertise of your agents.

Adding numbers

Easily add a new telephone number.

Boost the productivity of your teleworking advisors

Your teleworking teams benefit from the same remote functionalities as on site.

Boost the productivity of your teleworking advisors

Your teleworking teams benefit from the same remote functionalities as on site.

Advanced routing

Route incoming contacts to the right advisor, depending on availability or skills.

Card display

If the customer is recognized, his/her customer file is automatically accessible. Otherwise the advisor can easily create a new one and affect the interaction there.

Omnichannel solution

Remotely manage all interaction channels (calls, SMS, outbound campaign, email, live chat) directly on the agent banner. 

Outbound smart campaign

Configure your smart outbound campaigns according to your needs. 

Supervise in real time

Your supervisors have all the necessary tools to manage the activity of their advisers remotely and in real time. 

Virtual platform

Supervise your advisers through a global vision of their activity, whether they are on site or remotely.

Monitor in real time

Track your activity with real-time statistics.

Double listening

Listen to your teams’ calls discreetly with a single click.

Whispering

Intervene discreetly during a call to remotely help your teams. 

Supervise in real time

Your supervisors have all the necessary tools to manage the activity of their advisers remotely and in real time. 

Get support in the transition

Our expert and dedicated teams are there to support you in the change and ensure a smooth transition to teleworking with a rapid and flexible deployment. 

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Backup plan

To be serene and anticipate any inconvenience while you are working from home, our teams can help you set up a business continuity or backup plan to protect your contact center.

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Analysis and deployment

Our committed and expert teams are here to help you analyze your operational costs and deploy solutions to support your change.

Obtain concrete results

More productive telework teams

Your teleworking teams benefit from the same functionalities as your office teams. You will then quickly see an increase in the motivation and productivity of your advisers. 

Controlled costs

By using our telework solution, reduce your on-site maintenance costs and operational costs.

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