Facilitate telework
Facilitate telework
Your advisors will be able to telecommute efficiently and deliver a quality customer experience thanks to our 100% cloud-based customer interaction management solution, designed for remote contact centers.
Enjoy working remotely
Are you looking for a contact center solution that combines the efficiency of your teleworking advisors with an exceptional customer experience?
With INO, you will be able to communicate with your customers from anywhere and efficiently manage your advisers remotely.
Increase the productivity of your teleworking advisors
Manage your teams remotely
Reduce your costs
Increase the productivity of your teleworking advisors
Manage your teams remotely
Reduce your costs
increase agility and flexibility
Communicate with your customers from anywhere
Our solution is telework-friendly and will allow your advisors to interact with your customers from their homes. No installation needed, the platform is deployed very quickly!
100% cloud
The processes meet the standards in force.
Web RTC
Your advisers can make or receive calls from their browser, without physical or software installation. Simple and efficient!
Communicate with your customers from anywhere
Our solution is telework-friendly and will allow your advisors to interact with your customers from their homes. No installation needed, the platform is deployed very quickly!
100% cloud
Our solution works wherever you are! All you need is a good internet connection.
Web RTC
Your advisers can make or receive calls from their browser, without physical or software installation. Simple and efficient!
Easily manage your contact center remotely
Our solution is intuitive and ergonomic, it will allow you to manage your contact center in just a few clicks and without code.
New advisors
Simply add your new advisors remotely.
Management of skills
Easily manage the expertise of your agents.
Adding numbers
Easily add a new telephone number.
Easily manage your contact center remotely
Our solution is intuitive and ergonomic, it will allow you to manage your contact center in just a few clicks and without code.
New advisors
Simply add your new advisors remotely.
Management of skills
Easily manage the expertise of your agents.
Adding numbers
Easily add a new telephone number.
Boost the productivity of your teleworking advisors
Your teleworking teams benefit from the same remote functionalities as on site.
Boost the productivity of your teleworking advisors
Your teleworking teams benefit from the same remote functionalities as on site.
Advanced routing
Route incoming contacts to the right advisor, depending on availability or skills.
Card display
If the customer is recognized, his/her customer file is automatically accessible. Otherwise the advisor can easily create a new one and affect the interaction there.
Omnichannel solution
Remotely manage all interaction channels (calls, SMS, outbound campaign, email, live chat) directly on the agent banner.
Outbound smart campaign
Configure your smart outbound campaigns according to your needs.
Supervise in real time
Your supervisors have all the necessary tools to manage the activity of their advisers remotely and in real time.
Virtual platform
Supervise your advisers through a global vision of their activity, whether they are on site or remotely.
Monitor in real time
Track your activity with real-time statistics.
Double listening
Listen to your teams’ calls discreetly with a single click.
Whispering
Intervene discreetly during a call to remotely help your teams.
Supervise in real time
Your supervisors have all the necessary tools to manage the activity of their advisers remotely and in real time.
Get support in the transition
Our expert and dedicated teams are there to support you in the change and ensure a smooth transition to teleworking with a rapid and flexible deployment.
Backup plan
To be serene and anticipate any inconvenience while you are working from home, our teams can help you set up a business continuity or backup plan to protect your contact center.
Analysis and deployment
Our committed and expert teams are here to help you analyze your operational costs and deploy solutions to support your change.
Obtain concrete results
More productive telework teams
Your teleworking teams benefit from the same functionalities as your office teams. You will then quickly see an increase in the motivation and productivity of your advisers.
Controlled costs
By using our telework solution, reduce your on-site maintenance costs and operational costs.
They tell it better than we do!
Amélie Beck
Saint Maclou Sales Administration ManagerDuring the lockdown, we wanted to stay close to our customers. To do this, we decided to equip our stores with INO CX to be able to answer telephone calls. INO was efficient and both advisors and customers were satisfied!
Véronique Guirao
Customer Relationship Manager of Stanley Security FranceWhen working from home, employees simply log in with their user account from home, and nothing changes for their use. Our managers, on the other hand, can monitor the activity of their teams thanks to real-time statistics.
Paola Fabiani
CEO of WisecomIt was important to have technically reliable and quickly deployable solutions to implement telecommuting the day after the lockdown was announced. We were able to meet this challenge thanks to strong partners, including INO.
Renaud Marrache
ISD of FramOur company was using an on-premise tool and it was impossible for us to switch to telecommuting. We therefore had to quickly switch to a reliable and secure web-based tool and we chose INO CX. We are happy with the result because after 1.5 days, the consultants could work normally from their confined space and we were able to handle the numerous customer calls while respecting our service quality objectives.
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