Privacy Policy

At INO, we are committed to protecting your personal data and ensuring transparency in how we collect and use information through this website (www.ino.global). This policy applies only to visitors and users of our website, and not to users of the INO CX platform or other services, which are subject to separate privacy terms.

1. Who We Are

INO Telecom is a telecom operator and technology provider offering omnichannel contact center solutions. This website is managed by:

INO TELECOM
www.ino.global
contact@ino.global
+33 (0)1 70 39 99 01

2. What Data We Collect on the Website

We may collect the following information when you browse or interact with our website:

• Contact details (e.g., via forms: name, email, company)

• Website usage data (e.g., IP address, browser type, pages visited)

• Cookies and tracking data (see section 4)

We do not knowingly collect sensitive personal information through this website.

3. How We Use This Data

We process your data to:

• Respond to your contact or demo requests

• Provide access to resources or subscriptions (e.g., newsletters)

• Analyze website traffic and improve our content

• Ensure website security and performance

Data is processed on the basis of legitimate interest or your consent, as applicable.

4. Cookies and Tracking

Our website uses cookies to:

• Measure audience and traffic (analytics)

• Improve user experience

• Remember language or session preferences

You can manage your cookie preferences at any time via our cookie banner or your browser settings.

Types of cookies we use:

• Essential cookies – required for core functionality

• Analytics cookies – e.g., Google Analytics

• Preference cookies – e.g., language settings

We ask for your explicit consent before placing non-essential cookies.

5. How We Store and Protect Your Data

Your data is stored on secure servers in the EU and protected by technical and organizational measures, including:

• TLS encryption for data in transit

• Access control and logging

• Regular security audits

6. Data Sharing

We may share data with:

• Our website hosting and analytics providers (under data processing agreements)

• Legal authorities if required by law

We never sell your personal information.

7. Your Rights

In accordance with the GDPR, you have the right to:

• Access your personal data

• Request correction or deletion

• Object to or restrict processing

• Withdraw your consent

• File a complaint with the CNIL or relevant authority

To exercise your rights, contact us at dpo@ino.global

8. Third-Party Links

This website may include links to third-party sites or services. We are not responsible for their privacy practices. We recommend reviewing their privacy policies before providing any data.

9. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated effective date.