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Unleash the Full Potential of Your Customer Experience with API Integrations

Seamlessly connect INO CX with your business tools using powerful APIs. Automate workflows, synchronize data, and personalize customer interactions to unlock the full potential of your customer experience strategy.
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Trusted by 300+ businesses

How APIs Drive Business CX Success

Transform your customer experience with seamless, scalable, and secure integrations. Unlock new efficiencies and empower your team with tools designed to meet your business needs.

Enhanced Efficiency

Automate repetitive tasks and streamline workflows to save time and reduce errors.

Personalized Experiences

Deliver tailored customer interactions with synchronized data and real-time insights.

Seamless Compatibility

Integrate effortlessly with CRMs, ERPs, and other business tools using open APIs and webhooks.

Scalable Solutions

Grow your operations with flexible APIs designed to support businesses of all sizes.
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Core Capabilities for Next-Level CX Integration

INO CX APIs integrate seamlessly with your tools, offering features like real-time data sync and automation to enhance efficiency, streamline operations, and deliver personalized customer experiences.

Flexible and Open Framework

Easily integrate INO CX with any tool using open APIs for messaging, automation, and real-time data access.
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APIs & Webservices

Utilize robust API routes for seamless integration, enabling data sharing, automation, and workflow management across your business tools.
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Webhooks

Receive real-time event updates by pushing contextual data from INO CX to your systems, keeping your workflows synchronized and efficient.
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Robust API Coverage

Most action has a dedicated API route, ensuring full flexibility and control over your operations.
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Real-Time Data Sync

Keep systems updated instantly with APIs for seamless data sharing across platforms and customer touchpoints.
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Automation Capabilities

Automate tasks like data entry and click-to-call with APIs, reducing errors and saving valuable time effortlessly.
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Magic Fields

Magic fields dynamically merge text with INO CX variables, enabling real-time data access, customization, and seamless integration across interactions.
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Custom Buttons

Trigger actions with a single click from the INO CX interface using tailored shortcuts.
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Comprehensive Documentation

Access detailed guides and examples to implement, customize, and optimize INO CX API integrations with ease.
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Versatile Use Cases for INO CX APIs Integration

INO CX APIs empower businesses to create tailored customer experiences and optimize workflows. Whether integrating CRMs for personalized interactions, automating notifications, or enabling real-time data sharing, our APIs provide versatile solutions for diverse industries.

Personalized Customer Interactions

Sync customer data from your CRM to create tailored experiences. Automatically populate customer information for agents during calls or messaging​​.

Unified Communication Management

Manage email, SMS, voice, and social media channels from a single interface. Route customer queries based on predefined rules for efficient handling​​.

Real-Time Reporting and Analytics

Use APIs to pull data into your internal dashboards for monitoring key performance indicators (KPIs) like resolution times, customer satisfaction, and agent efficiency​.
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Hear It from Our Customers

At Tiko, staying close to our users and improving customer satisfaction is our priority. And INO CX makes that possible.

Aurore FLACH
Customer Relationship Director at Tiko

INO CX’s flexibility and advanced routing capabilities helped us manage our transition smoothly, boost responsiveness, and elevate customer satisfaction.

Olivier COUDERT
Technical Support Manager at Securitas Technology France

INO CX is one of the most agile and high-performing tools I have ever tested. I also loved the collaboration with the teams—it was simply amazing. Just for that, I would recommend INO to all my peers!

Vanina POIRIER
Customer Service Director at O2 Care Services

INO GLOBAL embodies professionalism, responsiveness, and a client-centric approach. I especially appreciate their close support and ability to listen to customer needs.

Guénaël REGNIER
Member Relations Manager at UMR

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Start Transforming Your CX Today

Ready to elevate your customer experience? Discover how INO CX APIs can streamline your operations and personalize every interaction.
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Frequently Asked Questions about APIs integration

An API (Application Programming Interface) is a set of rules and protocols that allows different software applications to communicate and share data. It acts as a bridge, enabling one system to request and receive specific information or trigger actions in another system. For example, an API might let your CRM retrieve customer data from INO CX to personalize interactions.

A webhook is a tool that sends real-time data from one application to another when specific events occur. Unlike APIs that "request" data, webhooks "push" data automatically. For instance, when a customer submits a form, a webhook can instantly send the form data to your system, keeping your workflows updated without manual effort.

Yes, INO CX APIs use robust authentication protocols, including TLS encryption, to ensure secure data exchange and protect sensitive information.

Absolutely! We provide a sandbox environment for testing API calls and workflows, ensuring a smooth deployment process.

Access our comprehensive documentation, configure your API credentials, and start integrating your systems with INO CX today!

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