New Success Story: Securitas Technology’s Efficient Approach
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Driving Excellence in Business-to-Business Services

Simplify operations, enhance collaboration, and deliver tailored customer experiences with INO CX. Our innovative solutions address the complexities of B2B communication, empowering businesses to connect efficiently with clients and partners across industries.
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Solutions loved by top brands

Tailored Solutions for Every Business Service

INO CX supports a diverse range of business service providers, offering customizable tools and solutions that align with their specific needs. Whether you're managing professional, technical, or operational services, our platform ensures seamless communication and operational excellence.

Consulting

IT and Technology Services

Marketing and Advertising

Facilities Management

Human Resources (HR) and Recruitment

Financial Services

Logistics and Supply Chain

Administrative and Support Services

Tackling Diverse B2B CX Challenges with INO CX

The business services sector spans numerous industries, each with unique operational needs. INO CX provides the tools to navigate this complexity, ensuring streamlined communication, optimized workflows, and exceptional customer relationships.

Expertise in Complex Service Delivery

Managing intricate B2B services, from consulting to technology solutions, requires precision and deep domain knowledge. INO CX simplifies complex workflows, enabling teams to deliver exceptional results with consistency.

Scalability for Growing Demands

In a competitive market, business service providers must scale operations seamlessly to accommodate fluctuating demands. With INO CX's flexible and scalable platform, organizations can expand their reach and capabilities effortlessly.

Operational Efficiency at Scale

Efficiency is crucial for maintaining profitability and customer satisfaction. INO CX automates repetitive tasks, streamlines communication processes, and enhances team collaboration to maximize productivity across the board.

Data-Driven Client Management

Business service providers must track KPIs, SLAs, and case progress across multiple accounts. INO CX offers customizable dashboards and reporting tools to monitor performance, ensure accountability, and strengthen client relationships through transparency and insight.
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Integrate Systems for Maximum Efficiency

In business services, managing disparate tools can lead to inefficiencies and data silos. INO CX simplifies your operations by seamlessly integrating with essential platforms like CRMs, ERPs, and other business tools. With our solution, you can:
Unify workflows by connecting your systems for real-time data sharing.
Provide agents with a 360° view of client interactions, preferences, and project details.
Automate repetitive tasks, such as client updates or data synchronization, to save time and reduce errors.

Grow Without Limitations

Business services need solutions that scale with their growth. Whether you're expanding to new markets or managing seasonal demand, INO CX offers:
Cloud-based scalability to support additional users, clients, or services without disruptions.
The ability to handle high volumes of interactions across all channels.
Modular features that let you customize your solution as your business evolves.

Uncompromising Security and Compliance for Reliable Operations

Protect sensitive client data and ensure trust with INO CX’s advanced security features. Our solutions meet the highest regulatory standards with robust encryption, PCI-compliant payment options, and fraud prevention tools. Stay ahead of compliance demands with audit-ready features, secure communication, and real-time monitoring to keep your operations running smoothly and securely.
Benefit from 99.9% uptime, disaster recovery protocols, and isolated data storage, ensuring data security and seamless service delivery.
Leverage cutting-edge encryption, PCI compliance, and continuous monitoring to safeguard operations and maintain client confidence.
Maintain business continuity with automated backups, disaster recovery plans, and failover systems designed to protect data during unexpected disruptions.
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Essential Features for your CX Excellence

INO CX equips B2B companies with robust features to enhance service delivery and operational efficiency.

Integrations

Seamlessly connect INO CX to CRMs, ERPs via APIs and dedicated connectors (Salesforce, Zendesk), enabling unified workflows and synchronized data.
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Quality Monitoring

Ensure service excellence with tools for monitoring agent performance, analyzing interactions, and maintaining consistent quality standards.
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Workflow Automation

Effortlessly manage incoming calls with intelligent routing and self-service, directing customers to the right agent to reduce wait times and boost satisfaction.
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Customizable Analytics Dashboards

Track key performance metrics like resolution times and inquiry trends with dashboards tailored to the specific needs of business services providers.
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AI-Powered Knowledge Base

Empower agents with a centralized, AI-enhanced repository of related FAQs, troubleshooting guides, and resources for fast, accurate resolutions.
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Team Collaboration

Boost productivity with tools for real-time messaging, file sharing, and virtual meetings, fostering seamless teamwork across remote and onsite teams.
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Video Calls

Offer personalized, professional support through video calls, improving issue resolution and customer satisfaction with face-to-face interaction.
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Email

Enhance customer communication with smart routing, templates, and history tracking, ensuring efficient, secure, and professional email management as part of omnichannel support.
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High Availability Infrastructure

Ensure uptime and reliability with built-in redundancies.
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Hear It from Our Customers

At Tiko, staying close to our users and improving customer satisfaction is our priority. And INO CX makes that possible.

Aurore FLACH
Customer Relationship Director at Tiko

INO CX’s flexibility and advanced routing capabilities helped us manage our transition smoothly, boost responsiveness, and elevate customer satisfaction.

Olivier COUDERT
Technical Support Manager at Securitas Technology France

INO CX is one of the most agile and high-performing tools I have ever tested. I also loved the collaboration with the teams—it was simply amazing. Just for that, I would recommend INO to all my peers!

Vanina POIRIER
Customer Service Director at O2 Care Services

INO GLOBAL embodies professionalism, responsiveness, and a client-centric approach. I especially appreciate their close support and ability to listen to customer needs.

Guénaël REGNIER
Member Relations Manager at UMR

Let’s Secure Your CX Transformation!

Ready to elevate your business customer experiences? Contact us today to discover how INO CX can empower your institution.

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