New Success Story: Securitas Technology’s Efficient Approach
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Energizing Your Customer Journey

Enhance customer engagement in the energy sector with tailored, efficient, and scalable contact center solution and phone system.
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INO CX solution for the energy sector showcasing customer onboarding via chat, green energy options, and performance metrics like satisfaction and resolution rates.
Solutions loved by top brands

How INO CX Empowers Energy Provider’s CX Success

INO CX empowers energy providers to address industry challenges with tailored solutions. From enhancing customer engagement to streamlining operations, our platform ensures efficiency, security, and satisfaction at every step of the customer journey.
debt recovery

Challenge

High overdue payment rates disrupt cash flow and require extensive manual follow-ups.

Solution

Automate payment reminders with voice and SMS campaigns, offering secure IVR and SMS payment options to simplify collections.
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proactive alerts and notifications

Challenge

Delayed communication during outages or maintenance impacts customer trust and satisfaction.

Solution

Automate real-time alerts via SMS, email, or social messaging to keep customers informed and reassured.
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centralized experience for dispersed call centers

Challenge

Inconsistent tools and data accessibility hinder quality across geographically separated contact centers.

Solution

Provide a unified, cloud-based platform with a 360° customer view, ensuring seamless service across locations.
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sales enablement

Challenge

Identifying upselling opportunities and personalizing offers in real-time is challenging without integrated systems.

Solution

Leverage CRM data and analytics to suggest personalized energy plans or products during interactions, boosting sales conversions.
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Streamlined Communication Channels for Energy Customers

Centralize all interactions—voice, email, chat, sms, social media, video chat and payment—on one platform. Automate billing updates via SMS, offer proactive outage notifications, and prioritize urgent inquiries through smart routing. Ensure consistent, efficient support across channels, enhancing trust and customer loyalty.

Deliver Tailored Service with a 360° Customer View

Access CRM data, interaction history, and preferences in one interface. Integrate seamlessly with tools like Salesforce, enabling agents to use CRM card pop-ups to view customer details instantly, resolve billing issues, or suggest tailored energy plans for a personalized experience.

Boost Agent Productivity with Advanced Tools

Empower agents with speech analytics for sentiment analysis, a knowledge base for instant answers, and collaboration tools for teamwork. Real-time stats and performance dashboards boost efficiency, enabling agents to resolve inquiries faster and deliver superior customer experiences.
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Essential Features for Energy CX Success

Deliver exceptional customer experiences in the energy sector with tools designed for efficiency and satisfaction. From omnichannel communication to AI-driven automation, these features empower providers to streamline operations, personalize interactions, and exceed customer expectations.

Omnichannel Platform

Unify interactions across voice, email, SMS, chat, and social media channels like WhatsApp and Facebook Messenger. Deliver consistent, seamless engagement at every touchpoint.
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CRM Integration

Integrate seamlessly with leading CRMs like Salesforce. Access customer histories, preferences, and billing data in real-time to provide personalized, informed support.
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AI-Powered Knowledge Base

Empower agents with a centralized, AI-enhanced repository of energy-related FAQs, troubleshooting guides, and resources for fast, accurate resolutions.
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Proactive Outbound Campaigns

Engage customers with voice and SMS campaigns, delivering timely updates, reminders, and personalized offers.
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Branded Outbound Calls

Display your company name and logo during outbound calls to reduce spam perception and increase answer rates.
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Quality Monitoring

Ensure service excellence with tools for monitoring agent performance, analyzing interactions, and maintaining consistent quality standards.
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Workflow Automation

Streamline operations with automated processes that reduce manual tasks, optimize efficiency, and enhance productivity across your teams.
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Customizable Analytics Dashboards

Track key performance metrics like resolution times and inquiry trends with dashboards tailored to the specific needs of energy providers.
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Secure Payment

Offer PCI-compliant payment options, including IVR and SMS-based transactions, ensuring customer data safety and convenient payments.
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Why Choosing INO CX

INO CX is designed to empower your contact center with the tools, support, and innovation needed to deliver exceptional customer experiences. Here’s why businesses trust us to elevate their customer interactions :

All-in-One Platform

INO CX unifies all communication channels—voice, email, SMS, chat, and social media—ensuring a seamless, omnichannel experience.

Customizable Solutions

Adapt workflows, features, and reporting to meet specific business needs, ensuring your outbound campaigns align with strategic objectives.

Built to Grow

Our cloud-based platform adapts as your business evolves, with flexible integrations and custom options to meet your needs.

Exceptional Service

Our team provides expert guidance from onboarding to ongoing support, helping you optimize every aspect of your contact center.
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Hear It from Our Customers

At Tiko, staying close to our users and improving customer satisfaction is our priority. And INO CX makes that possible.

Aurore FLACH
Customer Relationship Director at Tiko

INO CX’s flexibility and advanced routing capabilities helped us manage our transition smoothly, boost responsiveness, and elevate customer satisfaction.

Olivier COUDERT
Technical Support Manager at Securitas Technology France

INO CX is one of the most agile and high-performing tools I have ever tested. I also loved the collaboration with the teams—it was simply amazing. Just for that, I would recommend INO to all my peers!

Vanina POIRIER
Customer Service Director at O2 Care Services

INO GLOBAL embodies professionalism, responsiveness, and a client-centric approach. I especially appreciate their close support and ability to listen to customer needs.

Guénaël REGNIER
Member Relations Manager at UMR

Let’s Secure Your CX Transformation!

Have questions or ready to explore how INO CX can support your goals? Our team is here to help.

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