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Customer Care Without Boundaries – Simplifying Contact Center Remote Work

Leverage INO CX’s cloud-based, web-accessible solutions to empower your contact center teams. Work from anywhere, deliver exceptional customer care everywhere.
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Trusted by 300+ businesses

Why INO CX is Perfect for Contact Center Remote Work

Full Cloud and Web Solution

INO CX’s cloud-native, browser-based platform eliminates installations, enabling secure access from anywhere with an internet connection.

Remote Coaching

Supervisors can support agents remotely with tools like real-time monitoring, whisper coaching, and performance feedback.
INO CX dashboard showing remote coaching features with call quality feedback, agent performance insights, and activity tracking.

Good Call Quality Even from Remote

WebRTC ensures stable, high-quality calls for seamless communication, regardless of location or device.

Support for Easy Onboarding of Remote Agents

Streamline onboarding with user-friendly tools. Our team provides remote training to ensure your agents are operational fast.
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Features that Power Contact Center Remote Work Excellence

Cloud-Based and Web Platform

Access all tools via a secure, cloud-native platform with web browser support, eliminating the need for complex installations.
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WebRTC Technology

Experience high-quality, real-time communications directly from your browser, ensuring seamless remote interactions for agents and customers.
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Virtual Contact Center Plateau

Supervisors can monitor the contact center’s live performance with a detailed overview of agent status, queues, and activities.
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Knowledge Base

Empower your agents with quick access to comprehensive resources and FAQs, enabling faster resolutions and consistent service.
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Local Numbers

Provide a local presence for your customers with numbers tailored to their regions, enhancing trust and accessibility.
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Collaboration Tools

Leverage integrated tools like instant messaging, video calls, and file sharing to foster teamwork, even in a remote setting.
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Quality Monitoring

Supervisors can discreetly monitor calls, provide whisper coaching, and review recordings to maintain service excellence.
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User Management

Assign roles, set permissions, and manage access easily to ensure security and streamlined operations across remote teams.
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Video Call Capability

Offer seamless video call support for high-touch customer interactions, improving engagement and service quality.
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Achieve Excellence in Remote Work

INO CX empowers organizations to optimize their remote operations with tools that enhance satisfaction, productivity, and cost efficiency.

Enhanced Customer Satisfaction

Remote teams using INO CX maintain exceptional customer satisfaction with tools designed for seamless and efficient workflows.

Improved Team Productivity

Organizations see significant productivity boosts through integrated communication and collaboration features that empower remote teams.

Reduced Operational Costs

Our cloud-based solution minimizes infrastructure and maintenance costs while optimizing team resources for cost-effective remote operations.
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Hear It from Our Customers

At Tiko, staying close to our users and improving customer satisfaction is our priority. And INO CX makes that possible.

Aurore FLACH
Customer Relationship Director at Tiko

INO CX’s flexibility and advanced routing capabilities helped us manage our transition smoothly, boost responsiveness, and elevate customer satisfaction.

Olivier COUDERT
Technical Support Manager at Securitas Technology France

INO CX is one of the most agile and high-performing tools I have ever tested. I also loved the collaboration with the teams—it was simply amazing. Just for that, I would recommend INO to all my peers!

Vanina POIRIER
Customer Service Director at O2 Care Services

INO GLOBAL embodies professionalism, responsiveness, and a client-centric approach. I especially appreciate their close support and ability to listen to customer needs.

Guénaël REGNIER
Member Relations Manager at UMR

Drive Remote Contact Center to the Next Level

Empower your remote teams with INO CX’s secure, scalable solutions. Experience seamless collaboration and exceptional customer experiences today.
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