+40%
orders closed over the phone
The INO CX platform is tailored to our business and works for our clients. INO CX’s UX is extremely open and easy to use, enabling real technology adoption. And we leverage their local expertise — that’s where together we have the orchestration and genuine ability to deploy on the ground with clients, not just remotely. It’s people and technology working together to roll out these solutions and services for our shared clients.
Concentrix is a global leader in technology and services dedicated to customer experience (CX) transformation. From strategy to execution, it designs integrated solutions connecting consulting, operations, technology and data to generate measurable, lasting impact. Present in over 70 markets, it supports more than 2,000 companies every day in tackling their most complex CX challenges.
Concentrix and INO CX join forces to deliver a fully integrated offering: INO CX brings the omnichannel platform, Concentrix activates AI and operational expertise. One single point of contact, from design through to deployment.
Omnichannel
Strategic partnership
AI
Concentrix, a global leader in customer experience, strengthens its strategic alliance with INO CX, our 100% European omnichannel platform. Together, we combine our expertise to offer companies a fully integrated, turnkey support model, from design through to operational deployment.
We share a common conviction: customer experience transformation cannot happen in silos. INO CX brings a cloud-native platform: feature-rich and immediately operational. Concentrix activates an AI layer operated daily in production: transcription, analysis, real-time recommendation. Together, we cover the entire value chain, speaking with one voice, with zero friction.
This model is already live, with exciting projects across industries as varied as retail, media and financial services, and more currently onboarding.
