Unlock the Success Story: Learn the Secret Behind Securitas’ Support Success →
EN
EN FR ES
Demo

INO CX Blog & News

Blog - Categories
Blog - Search
  • Customer Experience & Trends
3D illustration of a person analyzing growth charts with speech bubbles, symbolizing customer service strategy and communication in 2026.
  • January 5th, 2026

Customer Service 2026: How Support Becomes a Strategic Growth Engine

As customer expectations evolve and AI reshapes how we deliver service, the mission of customer support is being redefined. In 2026, the focus for service leaders is no longer just cost control or faster ticket resolution. It is about delivering measurable business value. According to Gartner’s Leadership Vision for 2026*, this shift is not just […]

Read more
Customer Experience & Trends
Colorful 3D icons of messaging and communication apps like WhatsApp and Telegram, representing omnichannel customer experience.
  • November 14th, 2025

The Complete Guide to Omnichannel Customer Experience : What It Is, Why It Matters, and How to Get It Right

Read more
Customer Experience & Trends
Illustration of a stylized contact center dashboard on a pink computer screen with charts, graphs, checklists, and headphones, representing real-time reporting and customer service analytics.
  • October 27th, 2025

Contact Center Statistics and Reporting: A Strategic Lever for CX Leaders

Read more
Events
CRM Meetings 2025 logo over the Cannes, France coastline, highlighting INO CX’s participation in the All4Customer Meetings event in Cannes.
  • September 19th, 2025

INO CX at All4Customer Meetings 2025 — A Look Back at an Inspiring Edition in Cannes

Read more
Contact Center Management
3D illustration of a cloud wearing a pink headset and floating with a balloon, symbolizing cloud contact center technology and remote customer support.
  • September 1st, 2025

Everything You Need to Know Before Switching to a Cloud Contact Center Solution

Read more
Contact Center Management
3D illustration of a checklist with speech bubbles, checkmarks, and a thumbs-up icon, symbolizing a back-to-business strategy and task completion.
  • August 25th, 2025

Back-to-Business 2025: The CX Director’s Strategic Readiness Checklist

Read more
Voice & Telephony Innovation
A vintage yellow rotary telephone sits on a bright green background, with a colorful cloud made of pastel balloons floating above it—symbolizing cloud-based modern business telephony.
  • July 27th, 2025

Modern Business Telephony Explained: Features, Benefits, and Trends

Read more
Contact Center Management
Illustration of a digital customer profile representing CRM data integration in a call center platform.
  • July 15th, 2025

Call Center CRM Integration: How It Works and Why It’s Essential

Read more
Contact Center Management
  • June 30th, 2025

Phone Greeting Guide: Make a Perfect First Impression on Every Call

Read more
Customer Experience & Trends
3D megaphone with discount tag and coins symbolizing customer engagement through promotional campaigns before, during, and after sales.
  • June 17th, 2025

Promotions 2025: How to Optimise Customer Relations Before, During, and After?

Read more
Events
  • May 9th, 2025

[Past Event] INO CX at CX Summit Colombia 2025 – Cartagena, May 2025

Read more
Events
INO CX At All4customer Paris 2025
  • April 4th, 2025

[Past Event] INO CX at All4Customer Paris 2025

Read more
Contact Center Management
3D chart with upward arrow, target, and pie chart representing strategies to boost contact center agent productivity.
  • May 20th, 2024

Power Up Your Team: 5 Strategies to Boost Contact Center Agent Productivity

Read more

Let’s Get Started!

Have questions or ready to explore how INO CX can support your goals?
Our team is here to help.
Schedule a demo

Products

Integrations

Features

Use cases

Company

Empowering
Every Interaction
AWS Partner logo representing INO CX’s cloud technology partnership with Amazon Web Services.
EN
EN FR ES
Privacy policy Legal notice
© INO GLOBAL 2026