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Category: Customer Experience & Trends

3D megaphone with discount tag and coins symbolizing customer engagement through promotional campaigns before, during, and after sales.

Promotions 2025: How to Optimise Customer Relations Before, During, and After?

jia June 17, 2025 No Comments

Every year, consumer spending is influenced by special deals such as Black Friday, annual promotions, end-of-season sales, etc. Consumers are understandably attuned to these special offers and the amounts they…

3D robot with headset and chat bubbles symbolizing the role of AI in transforming customer experience.

AI in Customer Experience: Reflections and Revolutions

jia January 15, 2024 No Comments

AI has become a major trend, far from imaginary robots. No longer limited to futuristic visions, it is transforming customer relations with concrete applications and innovative ideas.

Employees and customers connected through positive experience, illustrating the link between employee satisfaction and customer service quality.

The Symmetry of Attention: How Employee Satisfaction Drives Better Customer Experience

jia September 26, 2022 No Comments

The customer experience has proved itself. A true distinguishing feature for a brand, it helps to build customer loyalty, strengthen your brand image and create new business opportunities. Today, companies…

Notebook and school-themed stationery symbolizing INO CX’s step-by-step advice to strengthen customer relations teams.

Customer relations team: back to school in 4 steps

jia August 22, 2022 No Comments

Back to 'school'! The perfect timing to set up some good practices and have a fresh start. We share our advice on how to fully satisfy your customers after the…

3D icon of a person with a star, representing customer satisfaction and best practices for loyalty strategy.

Interview with Hugues Senia: what his best practices are for a successful customer loyalty

jia March 2, 2022 No Comments

We wanted to boost you with inspirational and instructive content, so we talked with Hugues Senia. With more than 20 years of BtoC and BtoB experience, Hugues has a great…

3D chat bubble icon representing SMS messaging for customer communication and marketing campaigns.

SMS in Customer Relations: Why Use It and How to Run Successful Campaigns

jia October 14, 2021 No Comments

We wanted to boost you with inspirational and instructive content, so we talked with Hugues Senia. With more than 20 years of BtoC and BtoB experience, Hugues has a great…

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Category: Customer Experience & Trends

Promotions 2025: How to Optimise Customer Relations Before, During, and After?

AI in Customer Experience: Reflections and Revolutions

The Symmetry of Attention: How Employee Satisfaction Drives Better Customer Experience

Customer relations team: back to school in 4 steps

Interview with Hugues Senia: what his best practices are for a successful customer loyalty

SMS in Customer Relations: Why Use It and How to Run Successful Campaigns

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